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Customer Relation Manager Jobs in Hamilton, ON (NOW HIRING)

Q-Block Computing

External Relations Manager

Ottawa, ON · On-site

CA$85K - CA$115K/yr

About this role: The External Relations Manager is the connective tissue between Q-Block ... Experience with GC procurement portals (CanadaBuys, SAP Ariba) and CRM tools (Salesforce, HubSpot)

Hatch

Government Relations Student

Mississauga, ON · On-site

As a Government Relations Student , you will be in a key support role to the Government Relations ... Working knowledge of Excel and data management tools; interest in CRM systems and database ...

Dabadu

Customer Relationship Manager

Kitchener, ON · On-site

At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.

Dabadu

Customer Relationship Manager

Kitchener, ON · On-site

At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.

La Senza

Co-Manager

Hamilton, ON · On-site

Manage and resolve customer relations issues * Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company's guidelines * Support the talent management ...

Emterra Group

Labour Relations Specialist

Oakville, ON

$70K - $80K/yr

With customer service and safety as our focus, we are looking for an energetic and driven employee ... Manage and coordinate grievance processes, including investigations, fact-finding, documentation ...

John Mooney Sales LTD

Be Seen First

Management Assistant

Mississauga, ON · On-site

CA$50K - CA$60K/yr

Quote & Inquiry Management: Serve as the first point of contact for Canadian industrial ... A long history with a variety of sources, great customer relations and a solid, working knowledge ...

AMRE Supply

HR Generalist

Burlington, ON

Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... Manage complex staffing responsibilities including employee relations matters, investigations ...

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All JobsCustomer Relation JobsCustomer Relation Manager JobsCustomer Relation Manager Jobs in Hamilton, ON

Customer Relation Manager information

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What are the most commonly searched types of Customer Relation jobs in Hamilton, ON?

The most popular types of Customer Relation jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Customer Relation Manager jobs?

Cities near Hamilton, ON with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Community Relations Manager

Caring Transitions South Brampton

Brampton, ON

CA$20/hr

Part-time

Re-posted 11 days ago

Job description

Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager's primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.

The ideal candidate will possess the following qualities:

· Enjoys working with seniors and their families

· Motivated and self-directed with strong organizational skills

· Excellent interpersonal and communications skills

· Enjoys networking and speaking to people

Essential job functions include:

· Enjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.

· Increase brand awareness in the marketplace and implement market growth strategies.

· Update referral partner interactions using customer management system (FranConnect).

· Attend marketing and networking events.

· Provide sales calls and visits with potential clients obtain through referral partners.

· Work with team in providing services to client.

Job Requirements

· Prior sales and/or marketing experience preferred, but not required

· Prior experience working with seniors preferred, but not required

· Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

· Have access to a computer and mobile phone for updating, scheduling, finding locations, and communications

· Valid driver’s license and reliable transportation

Compensation

· Hours: 15-20/week

· Typically, weekday work only, no nights

· Starting at $20 per hour plus commission on sales, including paid training

Company Description

Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager’s primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.
The ideal candidate will possess the following qualities:

• Enjoys working with seniors and their families
• Motivated and self-directed with strong organizational skills
• Excellent interpersonal and communications skills
• Enjoys networking and speaking to people

Essential job functions include:

• Enjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.
• Increase brand awareness in the marketplace and implement market growth strategies.
• Update referral partner interactions using customer management system (FranConnect).
• Attend marketing and networking events.
• Provide sales calls and visits with potential clients obtain through referral partners.
• Work with team in providing services to client.

Job Requirements

• Prior sales and/or marketing experience preferred, but not required
• Prior experience working with seniors preferred, but not required
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Have access to a computer and mobile phone for updating, scheduling, finding locations, and communications
• Valid driver’s license and reliable transportation
Compensation
• Hours: 15-20/week
• Typically, weekday work only, no nights
• Starting at $20 per hour plus commission on sales, including paid training