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Customer Relation Associate Jobs in Hamilton, ON

La Senza

Co-Manager

Hamilton, ON · On-site

Participate on the sales leadership team by coaching and developing associates to the Company's selling behaviors * Manage and resolve customer relations issues * Support recruiting, hiring, and ...

Ellisdon

Insurance & Surety Associate

Mississauga, ON · On-site

CA$65K - CA$85K/yr

... relations, and health and safety. EllisDon uses AI tools to assist in screening and assessing applicants for this position. You as an Insurance and Surety Associate will: * Perform the day to day ...

Syensqo

Jr. Chemical Operator

Niagara Falls, ON · On-site

Long-lasting excellent customer relations, self-dependent working, and a variety of tasks in one of ... associates. Our solutions contribute to safer, cleaner, and more sustainable products found in ...

SS&C

Associate, Investor Services

Mississauga, ON · Hybrid

CA$50K - CA$60K/yr

Associate, Investor Services Location(s): Mississauga, ON | Toronto, ON, Hybrid Status: Full Time ... Excellent interpersonal skills and customer service orientation * Ability to work in a demanding ...

SS&C

Associate, Investor Services - AEOI

Mississauga, ON · Hybrid

CA$50K - CA$60K/yr

Associate, Investor Services - AEOI Location(s): Mississauga, ON | Toronto, ON, Hybrid Status ... Excellent interpersonal skills and customer service orientation. * Ability to work in a demanding ...

Keurig Dr Pepper

Associate Manager, Operations VH

Ottawa, ON · On-site

CA$73K - CA$95K/yr

... staff relations through consistent and effective communication including staff meetings, weekly ... You are a customer first, roll-up-my-sleeves and get-it-done enthusiast. You see grey zones, blurry ...

AMRE Supply

HR Generalist

Burlington, ON

Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... This role provides a broad range of HR support across employee relations, talent acquisition ...

Tory Burch

PT Sales Associate - Seasonal

Ottawa, ON · On-site

Strong personal selling and customer relations experience, along with verbal and written communication skills * Must have open availability for a flexible work schedule that meets the needs of the ...

Alterna Savings

Personal Banking Associate

Brampton, ON · On-site

CA$45K - CA$50K/yr

Member/Client Centricity-Sustains member relations * Continuous Learning & Agility-Self assesses ... Members and customers also benefit from an industry-leading online brokerage and investment ...

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Customer Relation Associate information

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

Is customer relation associate a stressful job?

A customer relation associate role involves handling customer inquiries, resolving issues, and maintaining positive relationships, which can be demanding during high call volumes or difficult interactions. The job may be stressful at times, especially when managing multiple tasks or dealing with upset customers, but effective communication skills and problem-solving can help manage stress levels. Work environments and schedules vary, influencing the overall stress experienced in this role.

What are the most commonly searched types of Customer Relation jobs in Hamilton, ON?

The most popular types of Customer Relation jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Customer Relation Associate jobs?

Cities near Hamilton, ON with the most Customer Relation Associate job openings:

Customer Relation Associate jobs near you

Brokerage Relations Associate

Mississauga, ON

4Sight Search Solutions Inc.
See more jobs at 4Sight Search Solutions Inc.external

CA$40K - CA$45K/yr

Full-time

Re-posted 17 days ago

Job description

Our Client:
AR Business Brokers is a leading firm specializing in the sales and acquisition of small to mid-sized businesses across the Greater Toronto Area. They provide expert valuation, marketing, and negotiation services, helping entrepreneurs achieve their exit strategies and buyers find their next venture. They are committed to integrity, professionalism, and delivering outstanding results for their clients.

The Mission
You are the first point of contact for entrepreneurs and business owners considering the most significant financial event of their lives: buying or selling their company. Your goal isn't to close a deal, but to build enough rapport and curiosity to schedule a discovery consultation with one of the Senior Business Brokers. Over 80% will be warm leads. Consistency is key to appointments and ultimately closed transactions. This is dynamic position combining elements of account management and call centre discipline.

Location: Mississauga, Ontario (In Person Only)
Base Salary: $40,000-$45,000
Realistic Commission/Bonus: $20,000-$35,000
Employment Type: Full-Time | Monday to Friday, 10:00 AM – 6:00 PM

Key Responsibilities
  • Qualifying Leads: Engaging in high-level conversations to understand an owner's "why", discussing the company's services, and identifying if their business meets the valuation criteria.
  • Consultative Setting: Overcoming common objections regarding market timing, confidentiality, and valuation.
  • CRM Management: Maintaining an accurate pipeline of prospective sellers and ensuring seamless hand-offs to the Brokerage team.
  • Strategic Prospecting: Working inbound leads (80%), but also outbound outreach to business owners within specific industries and revenue brackets.
  • Conduct high-volume lead outreach through outbound calling and email campaigns to prospective business owners in the GTA and across Canada. (80% warm)
  • Meet and exceed monthly targets for calls, qualified leads, and booked appointments.
  • Maintain strict schedule adherence.

    • Requirements
    • 2+ years of experience in a similar, scheduler, or call centre role, preferably in a B2B environment, is a strong asset.
    • The Professional Tone: You can speak confidently with CEOs and founders without sounding like a telemarketer (build strong rapport).
    • High Emotional Intelligence: Selling a business is emotional. You must lead with empathy and discretion.
    • Resilience: You view "not right now" as a timing challenge, not a personal rejection.
    • Proven track record of meeting or exceeding activity quotas and sales deliverables is key.
    • Strong English communication and active listening skills with the ability to articulate complex concepts over the phone clearly is a must.
    • Business background preferred (e.g. sales, accounting, general business knowledge)
    • Self-motivated and diligent - able to make repeated calls and treat leads as individual projects.
    • Comfortable working fully in-office with set expectations/targets.
    • Strong note-taking and organizational skills to relay context effectively.

    Benefits
  • Competitive base salary for a similar role.
  • Performance-based incentives based on booked appointments and successful deals.
  • Opportunities for professional development and career advancement into a Broker role.
  • A supportive, professional, and high-energy work environment in the Mississauga office.
  • No benefits are provided in this role at this time.

    • Other companies may call this role:
    Account Executive
    Business Development Representative
    Growth Specialist
    Inside Sales Representative

    If you are a highly proficient, effective, and confident Brokerage Relations Associate with the above skills and experience, this may be the role for you.  CLICK APPLY below to learn more!


    We thank all who apply for this position.  We commit to "communicate quickly, communicate often, and communicate well".  All applicants will be contacted within 5 business days. No phone calls please.

    *********
    We are an equal opportunity employer. We recruit, hire, and promote, both internally and to our clients, without regard to race, national or ethic origin, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics or disability.  Accommodations are available for candidates during all aspects of the selection process. IND1