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Customer Relation Manager Jobs in Utah (NOW HIRING)

IWorq

Client Relations Specialist - iWorQ

Logan, UT · On-site

$45K/yr

This role is essential to customer satisfaction and retention. You'll support government clients by ... Strong time management and organizational skills * Comfortable learning and working with new ...

iworq

Client Relations Specialist - iWorQ

Logan, UT · On-site

$45K/yr

This role is essential to customer satisfaction and retention. You'll support government clients by ... Strong time management and organizational skills * Comfortable learning and working with new ...

IWorq

Client Relations Specialist - iWorQ

Logan, UT · Hybrid

$45K/yr

This role is essential to customer satisfaction and retention. You'll support government clients by ... Strong time management and organizational skills * Comfortable learning and working with new ...

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Customer Relation Manager information

See Utah salary details

$11

$24

$45

How much do customer relation manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer relation manager in Utah is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.46 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities in Utah are hiring for Customer Relation Manager jobs?

Cities in Utah with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Utah as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,661 per year, or $24.4 per hour.

Customer Relations Representative - State Farm Agent Team Member

Paul Howell - State Farm Agent

Salt Lake City, UT • On-site

$75K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching

ABOUT OUR AGENCY:
I’ve been a State Farm agent since January 2014, and over the years our team has grown to seven employees plus myself, all working together to create a supportive, motivated, and enjoyable environment. I have a bachelor’s degree in marketing, and I’m actively involved in nonprofit work through organizations like Good News Jail Ministry and Charis Pregnancy Center in Salt Lake City — causes that reflect my commitment to serving people both inside and outside the office.
We offer a variety of perks that help our team feel valued and supported, including a fully stocked break room, a gym membership, a 401k with match, paid time off, and a health insurance allowance. We also keep things fun with monthly team events like bowling and offer annual incentives where team members can earn additional bonuses or extra paid time off. For someone who enjoys being part of a well-rounded, community-minded team, this is the kind of place where you can thrive and grow your career in meaningful ways.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Paul Howell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.