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Customer Relation Manager Jobs in Provo, UT (NOW HIRING)

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Owner Relations Manager

Park City, UT · On-site

This is an essential customer-facing role maintaining and growing relationships with the owners of vacation rental properties. The Owner Relations Manager is responsible for overseeing a portfolio of ...

Career Search

Owner Relations Manager

Park City, UT

This is an essential customer-facing role maintaining and growing relationships with the owners of vacation rental properties. The Owner Relations Manager is responsible for overseeing a portfolio of ...

Philo Ventures

Airport Relations Intern

Lehi, UT · On-site

$14 - $18.75/hr

Airport Relations - Intern About Altaport Altaport is enabling the introduction of Advanced Air ... Familiarity with and ability to manage the SaaS sales cycle * High levels of customer empathy ...

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Customer Relation Manager information

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$11

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How much do customer relation manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relation manager in Provo, UT is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $29.57 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What cities near Provo, UT are hiring for Customer Relation Manager jobs? Cities near Provo, UT with the most Customer Relation Manager job openings:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Provo, UT as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,642 per year, or $25.3 per hour.

Customer Relations Representative

FLSmidth & Co. A/S

Midvale, UT • On-site

Full-time

Posted 16 days ago

Job description

We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Your responsibilities:
As a Customer Relations Representative, you will:
  • Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
  • Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
  • Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
  • Coordinate closely with cross-functional teams-Sales, Repairs, Field Services and Supply Chain- highlight gaps in service delivery and drive continuous improvement.
  • Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
  • Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.

Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as:
  • Forecast Purchase Agreements (FPAs)
  • Consignment Agreements
  • Stocking Agreements

Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement. Contribute to internal operational planning and strategy development by representing the customer perspective.
Key Skills & Competencies:
  • Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.
  • Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.
  • Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.
  • Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
  • Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.
  • Problem Solving: Proactive issue resolution with a customer-centric mindset.
  • Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.
  • Industry Knowledge: Understanding mineral processing and mining operations.
  • Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.

What you bring:
  • Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3-5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
  • Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
  • Familiarity with PDM, ERP and CRM systems
  • Willingness to travel frequently to customer locations across North America.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth.com/careers
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

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