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Customer Relations Lead

Branson, MO · On-site

The Customer Relations Lead is responsible for day-to-day Contact Center/Box Office operations and ... * Assist in creating a positive, encouraging and collaborative culture within the Customer ...

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Customer Relation Assistant information

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$17K

$43.8K

$56.5K

How much do customer relation assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relation assistant in the United States is $43,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $45,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Relation Assistant jobs? Cities with the most Customer Relation Assistant job openings:
What are the most commonly searched types of Customer Relation jobs? The most popular types of Customer Relation jobs are:
What states have the most Customer Relation Assistant jobs? States with the most job openings for Customer Relation Assistant jobs include:
Customer Relation Assistant jobs near you
Infographic showing various Customer Relation Assistant job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,813 per year, or $21.1 per hour.

Patient Relations Assistant

US Department of Veterans Affairs

Winter Park, FL • On-site

Other

Posted 4 days ago

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 671 frontline employees who took The Breakroom Quiz

50th of 290 rated public sector bodies

Job description

Patient Relations Assistant

The Patient Relations Assistant (PRA) plays a key role in supporting the Veterans Experience Office. The Patient Relations Assistant will report to the Supervisory Patient Relations Assistant, Veterans Experience, with daily work assignments often coordinated by the Lead Patient Relations Assistant. The PRA provides basic information to patients and visitors, leads facility tours, assists patients and family members to appointments, as well as engages with current patients through rounding. PRA outpatient rounding consists of visiting waiting areas to engage with patients and identify any service recovery needs, liaise with appropriate services for resolution or escalate need if greater support is required. Duties consist of but are not limited to the following:

  • Provide basic information to Veterans and visitors in person and via telephone. This includes directions, forms, and operating hours.
  • Provide facility tours for key stakeholders. These tasks will involve frequent walking throughout the campus as well as pushing wheelchairs and assisting with other mobility equipment (walkers, etc.).
  • Assess patient needs by rounding in waiting areas, hallways and community spaces and asking patients and visitors how things are going and what can be done to make their experience more positive.
  • PRA will work in collaboration with Service Level Advocates in each area to resolve patient concerns quickly.
  • Review daily inpatient census reports to identify newly admitted patients and meet with patients to provide a welcome to the Orlando VA Healthcare System, and an overview of services offered.
  • Identify any concerns or gaps in care and notify the appropriate parties for immediate resolution.
  • Provide telephone coverage in a back-up capacity in the Veteran Experience Office during staff absences.
  • Serve as a key member of the Veteran Experience Office assisting with resources.
  • Review comments from V-Signals surveys daily and ensure actionable items are directed to the appropriate service.
  • PRA will participate in the identification and implementation of Veteran Experience improvement projects.
  • Incumbent deals with patient complaints and grievances on a regular and recurring basis, the chosen course of action may require the use of many alternatives.
  • The incumbent has personal contact with patients and visitors, staff, and stakeholders. These contacts and the preparation of responses written require a high level of oral and written communication skills.
  • Functions as a liaison between patients and staff of the OVAHCS also providing Veterans, their family members, visitors, and caregivers with an experience that fulfills the mission of the organization.
  • Will have frequent personal contact with patients, visitors, family members, contractors, stakeholders, volunteers, and VA facility staff.
  • Provides the customer with consistent information according to established policies and procedures. Handles all pertinent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Sunday - Saturday, 0730-4:30PM

Locations: Orlando, Lake Baldwin, and Daytona Florida

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Patient Relations Assistant/ PD07508A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

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