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Customer Reference Manager Jobs in Philadelphia, PA

Hobby Lobby

Customer Service Manager

Lawrenceville, NJ · On-site

$15.90 - $16.90/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Nurture customer advocacy through references, case studies, and participation in customer programs ... Manage multiple customer relationships while maintaining strong organization, prioritization, and ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Nurture customer advocacy through references, case studies, and participation in customer programs ... Manage multiple customer relationships while maintaining strong organization, prioritization, and ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Nurture customer advocacy through references, case studies, and participation in customer programs ... Manage multiple customer relationships while maintaining strong organization, prioritization, and ...

MAM Software

Customer Success Manager

Blue Bell, PA · On-site

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes ... Identify advocacy opportunities including references, case studies, and testimonials * Work closely ...

iCIMS

Customer Success Manager

Trenton, NJ · On-site

$70K - $80K/yr

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

SAP

Senior Product Specialist

Newtown Square, PA · On-site

Drive outbound product management efforts, focusing on customer references and success stories. Collaborate with customers to create testimonials and case studies showcasing the impact of SAP ALM ...

Alay Home Care

CRM

Maple Shade, NJ · Remote

$45K/yr

To excel as a Customer Relationship Manager at Alay Home Care, you must possess the following skills and qualifications: - At least 3 years of Support Coordination Experience - 2 work references ...

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Customer Reference Manager information

See Philadelphia, PA salary details

$22K

$58.6K

$98K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Philadelphia, PA is $58,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $65,900.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Philadelphia, PA?

For Customer Reference Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Philadelphia, PA look for?

The top searched job categories for Customer Reference Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Reference Manager jobs?

Cities near Philadelphia, PA with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you

Customer Service Manager

Hobby Lobby

Lawrenceville, NJ • On-site

$15.90 - $16.90/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Hobby Lobby rating

6.2

Company rating: 6.2 out of 10

Based on 885 frontline employees who took The Breakroom Quiz

21st of 39 rated national retailers

Job description

Job Description - Overview
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting part-time range - $15.90 - $16.90 per hour
Job Description - Requirements
  • Excellent Customer Service Skills
  • Basic Computer Skills
  • Desire To Learn
  • Trustworthy And Dependable
  • Super Friendly
  • Previous Work References
If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.
Full-Time Benefits include:
  • Competitive Wages
  • Medical, Dental, Vision and Prescription Benefits
  • 401(k) Program with Company Match
  • Paid Vacation
  • Sick / Personal Pay (SPP)
  • Employee Discount
  • Life Insurance and Long Term Disability Insurance (LTD)
  • Flexible Spending Plan
  • Holiday Pay

Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call (800) 200-1494.

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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