Customer Reference Manager Jobs in Modesto, CA (NOW HIRING)

This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodations to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.

POPULATION SERVED

The position does not involve direct patient care for a population of patients ages 18 and older. Age specific experience and/or special training and/or expertise are not required to serve this population.

POSITION SUMMARY

Under the direct supervision of the Chief of Human Resources, The HR Generalist creates an employee file that includes all pertinent information, including contact numbers, professional, educational history, and current job title and salary information. The HR Generalist is actively involved in the staffing practices of his/her employer. As candidates apply for open positions within the firm, the HR Generalist collects and screens each resume, passing on only the most qualified to the recruiter or Chief of Human Resources. He/she schedules interview appointments and, in some instances, conducts telephone and face-to-face interviews with each applicant. When successful candidates have been identified, a human resources generalist drafts and presents them with offer letters. He/she also coordinates any pre-employment activities required, such as drug and criminal background screening. In addition, he/she may also lead new hire orientation procedures.

DUTIES AND RESPONSIBILITIES

• Performs a wide variety of clerical and technical and office support duties.
• Provide customer service, both in-person and by telephone; screen and direct telephone calls; take and relay messages; answer questions from employees and the general public regarding human resources issues, rules, and regulations relating to human resources management.
• Respond to employment verification requests and other requests for information.
• Provide general clerical support to the HR Department (i.e., compose and type letters, memoranda, and other correspondence related to human resources programs and activities).
• Assist with coordinating recruitments and examinations (i.e., notify candidates of application/employment status; verify licenses/certifications).
• Process personnel action forms and maintains personnel records to ensure timely performance evaluations and appropriate actions.
• Coordinate post-offer pre-employment physicals, or other screenings as may be required.
• Conduct initial new employee orientation for purposes of ensuring appropriate completion of payroll and benefits documentation.
• Perform a variety of general office support duties; make copies; maintain calendar of activities, meetings, and various events for assigned staff.
• Operate a variety of office equipment including a computer, copier, and facsimile machine; utilize various computer applications and software packages.
• Make and distribute copies of orientation packets to new employees
• File documentation concerning grievances, terminations, absences and performance reports
• Involved in recruiting, hiring or training new employees (i.e., gathering information from applicants, verifying prior employment, contacting references and letting applicants know whether they got the job)
• Compile spreadsheets (i.e. new orientation employee list, termination list, active employee list, etc.)

This position requires a High School Diploma or equivalent and at least one year of office or hospital administrative experience is preferred. Experience in a Human Resources setting is preferred but not required. Must have knowledge and skill in using computer software with emphasis on basic word processing and spreadsheet applications in Windows environment, as well as, skill in operating various office equipment. Must have the ability to communicate with employees, the public and management in a courteous and professional manner. Must have the ability to maintain confidentiality.