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Customer Protection Officer Jobs (NOW HIRING)

NorthStar PS

Facility Protection Officer

Dallas, TX · On-site

$16 - $18/hr

Facility Protection Officers core values are Honesty and integrity. ESSENTIAL FUNCTIONS: * The ... Ability to provide quality Customer Service. * Ability to analyze and produce course of action ...

NorthStar PS

Facility Protection Officer

Houston, TX · On-site

$16 - $18/hr

Facility Protection Officers core values are Honestyand integrity. ESSENTIAL FUNCTIONS: * The ... Ability to provide quality Customer Service. * Ability to analyze and produce course of action ...

Riverside

Protection Officer (Part Time)

Williamsburg, VA · On-site

$17.50 - $22.75/hr

Overview The Protection Officer I works under the direction of the Protection Supervisor & Manager ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Envolve

Asset Protection Officer

Louisville, KY · On-site

$13.75 - $15.50/hr

Currently, Envolve is searching for Asset Protection Officer to work at a couple of our apartment ... customer service skills to all residents, potential residents, and their guests. • Maintain high ...

Envolve

Asset Protection Officer

Dublin, GA · On-site

$12.75 - $14.50/hr

Currently, Envolve is searching for Asset Protection Officer to work at Riverview Heights in Dublin ... customer service skills to all residents, potential residents, and their guests. • Maintain high ...

Envolve

Asset Protection Officer

Shreveport, LA · On-site

$12.25 - $13.75/hr

Currently, Envolve is searching for Asset Protection Officer to work at New Zion/Clear Horizon in ... customer service skills to all residents, potential residents, and their guests. • Maintain high ...

Envolve

Asset Protection Officer

Richmond, VA · On-site

$15 - $17/hr

Currently, Envolve is searching for Asset Protection Officer to work at Saint Luke Apartment ... customer service skills to all residents, potential residents, and their guests. • Maintain high ...

Thomson Reuters Markets Espana SL.

... customer data, proprietary information, confidential medical records, and other types of highly ... Completion of recognized advanced close protection officer training, tactical driving, defensive ...

New

NBCUniversal

Close Protection Officer

Manhattan, NY · On-site

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Comcast NBCUniversal is looking for a Close Protection Officer providing personal security support ...

NBCUniversal

Close Protection Officer

Manhattan, NY · On-site

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Comcast NBCUniversal is looking for a Close Protection Officer providing personal security support ...

NBCUniversal

Close Protection Officer

Manhattan, NY · On-site

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Comcast NBCUniversal is looking for a Close Protection Officer providing personal security support ...

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Customer Protection Officer information

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$12

$20

$57

How much do customer protection officer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer protection officer in the United States is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $17.55 per hour, depending on experience, location, and employer.

What is a customer protection officer?

Customer Protection Officers are professionals responsible for ensuring the safety and security of customers within an organization or public space. Their duties often include monitoring premises, responding to incidents, resolving customer disputes, and enforcing organizational policies to protect both people and property. They play a critical role in maintaining a safe environment, addressing potential threats, and promoting positive customer experiences. Customer Protection Officers may work in a variety of settings, such as retail stores, banks, transportation hubs, or events.

How does a customer protection officer typically collaborate with other departments to ensure customer safety and compliance?

Customer Protection Officers regularly work with teams such as security, legal, compliance, and customer service to identify and address potential risks to customers. They may participate in cross-departmental meetings to review incidents, update policies, and share best practices. Collaboration is essential for developing effective response strategies, ensuring all staff are informed of regulatory requirements, and providing a seamless experience for customers while maintaining safety standards.

What are the key skills and qualifications needed to thrive as a customer protection officer, and why are they important?

To thrive as a Customer Protection Officer, you need a solid understanding of security protocols, risk assessment, and relevant laws, often supported by experience in security or law enforcement and sometimes a related certification. Familiarity with surveillance systems, incident reporting software, and access control technologies is typically required. Strong observation skills, attention to detail, and excellent communication help you stand out in this role. These abilities are essential to proactively safeguard customers, prevent incidents, and ensure a safe and trustworthy environment.

What is the difference between Customer Protection Officer vs Customer Service Representative?

AspectCustomer Protection OfficerCustomer Service Representative
Required CredentialsRelevant certifications in compliance and customer rightsBasic customer service training
Work EnvironmentRegulatory agencies, financial institutions, or consumer protection organizationsCall centers, retail stores, or corporate offices
Employer & IndustryFinancial, telecom, or utility sectorsRetail, banking, hospitality
Search & Comparison IntentUnderstanding compliance roles and protectionsAssisting customers with inquiries

The Customer Protection Officer focuses on ensuring compliance with consumer laws and safeguarding customer rights, often working in regulatory or financial sectors. In contrast, a Customer Service Representative primarily handles customer inquiries and support. While both roles involve customer interaction, the Protection Officer emphasizes compliance and protection, whereas the Representative centers on service and issue resolution.

How do you become a customer protection officer?

To become a customer protection officer, candidates typically need a bachelor's degree in fields like law, finance, or consumer affairs. Relevant skills include strong communication, problem-solving, and knowledge of consumer protection laws; some roles may require certifications or training in compliance or regulatory standards.

What are the duties of a Customer Protection Officer?

A Customer Protection Officer is responsible for ensuring customer rights are upheld by addressing complaints, investigating issues, and enforcing regulations related to consumer protection. They often review policies, provide guidance to customers, and collaborate with regulatory agencies to promote fair practices. Strong communication skills and knowledge of relevant laws are essential for this role.

What cities are hiring for Customer Protection Officer jobs?

Cities with the most Customer Protection Officer job openings:

What are popular job titles related to Customer Protection Officer jobs?

For Customer Protection Officer jobs, the most frequently searched job titles are:

Customer Protection Officer jobs near you

Facility Protection Officer

Dallas, TX • On-site

NorthStar PS
See more jobs at NorthStar PSexternal

$16 - $18/hr

Full-time

Re-posted 28 days ago

Job description

POSITION SUMMARY: This position is based out of Dallas Fort-Worth, TX.
Pay Class: FPI
Pay Starting at $15.50-$18.00
What is a Facility Protection Officer? A Facility Protection Officer is a new era of security. We are changing the current stigma based around a "security guard". Facility Protection Officers core values are Honesty and integrity.
ESSENTIAL FUNCTIONS:
  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include function, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties, tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Perform a variety of security-related duties, depending on the posts to which they are assigned. Facility Protection Officers shall answer questions and provide directions to visitors and building tenants. Typical duties include processing visitors by verifying identification, enforcing property rules and regulations, issuing visitor passes, entering and maintaining data on visitor logs or automated visitor database programs, detecting and reporting criminal acts, and ensuring visitors are presented for appropriate personnel and package screening. Additional duties include prevent, discover, delay, and/or detain persons attempting to gain unauthorized access to property and/or personnel at the facility being protected.
Facility Protection Officers will be responsible for operating all types of security equipment on post, such as batons, OC Spray, X-ray machines, magnetometers, closed circuit television (CCTV), handcuffs, and (where required by post assignment) firearms at any time while on duty.
MINIMUM QUALIFICATIONS:
  • Must be a U.S. citizen
  • Have a minimum of two years of Armed Security/LE experience OR 2 years of Honorable service with the US Armed Forces. (preferred)
  • Be a minimum of 18 years of age; fluent in speaking, reading, comprehending and writing English due to the nature of the position.
  • Ability to follow established procedures and policies. Post orders to include enforcement of client/company rules, policies, and/or regulations.
  • Excellent attention to detail, good verbal and written communications, including legible report writing.
  • Ability to provide quality Customer Service.
  • Ability to analyze and produce course of action reporting and escalate issues to management in typical and crisis situations.
  • Ability to see, hear, and smell in Order to respond to alarms and detect emergency situations.
  • Reliable and have a strong work ethic.
  • Reliable transportation and current Driver's License
  • Ability to work independently OR as part of a small group to resolve urgent issues, process orientated with high attention to detail, and triage a problem quickly providing precise/clear information while working under minimum supervision.
  • Received a High School diploma, OR received a GED, OR shows HS graduation/equivalent education on a DD-214, OR completion of 60 credit hours in related field from learning institution recognized by Dept. of Education, OR successfully graduated from a federal/state certified law enforcement education/training course that may result in a LE appointment OR commission.
  • Must be able to pass a background check covering the last 10 years and pass a drug screening due to the nature of the position.
  • Must be able to pass a physical agility test if applicable; complete required training and pass examination.

LICENSES OR CERTIFICATION: Driver's license, Social security card or birth certificate, and any other certification (guard/clearance card, applicable state/local gun/Armed Guard permit, OC permit Baton permit, CPR, First Aid.)
WORKING CONDITIONS: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
  • Work is performed inside and outside the property with exposure to inclement weather and unpredictable crisis situations.
  • Shift work required.
  • Ability to remain on post up to four (4) consecutive hours without eating, drinking, or relieving bladder/bowels.
  • Frequent and prolonged walking, standing, sitting, and stooping, up to 12 hours per day, either indoors or outdoors, during daytime or nighttime.

13140 Coit Rd Dallas TX 75240
C18880501

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