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Customer Protection Officer Jobs (NOW HIRING)

Riverside Health System

Protection Officer

Newport News, VA · On-site

$17.50 - $22.75/hr

The officer performs functions to protect facility and personnel from property loss and criminal ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside Health System Non-Providers

$17.50 - $22.75/hr

The officer performs functions to protect facility and personnel from property loss and criminal ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside

$17.50 - $22.75/hr

The officer performs functions to protect facility and personnel from property loss and criminal ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside

$17.50 - $22.75/hr

Overview The Protection Officer I works under the direction of the Protection Supervisor & Manager ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside Health System

Protection Officer

Hampton, VA · On-site

$17.50 - $22.75/hr

Overview The Protection Officer I RMHRC works under the supervision of the RMHRC Supervisor. The ... customer complaints). Adheres to policy and procedure. Demonstrate ability to maintain logs, input ...

Riverside Health System

Protection Officer

Newport News, VA · On-site

$17.50 - $22.75/hr

Overview The Protection Officer I works under the direction of the Protection Supervisor & Manager ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside Health System Non-Providers

$17.50 - $22.75/hr

Overview The Protection Officer I works under the direction of the Protection Supervisor & Manager ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside

$17.50 - $22.75/hr

Overview The Protection Officer I RMHRC works under the supervision of the RMHRC Supervisor. The ... customer complaints). Adheres to policy and procedure. Demonstrate ability to maintain logs, input ...

Riverside

$17.50 - $22.75/hr

Overview The Protection Officer I works under the direction of the Protection Supervisor & Manager ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Riverside Health System Non-Providers

$17.50 - $22.75/hr

Overview The Protection Officer I RMHRC works under the supervision of the RMHRC Supervisor. The ... customer complaints). Adheres to policy and procedure. Demonstrate ability to maintain logs, input ...

Riverside Health System Non-Providers

$17.50 - $22.75/hr

Overview The Protection Officer I works under the direction of the Protection Supervisor & Manager ... customer complaints) * Ability to respond with flexibility to changes and adapt to varying work ...

Metro One LPSG

Asset Protection Officer

Boston, MA · On-site

$16.25 - $18.50/hr

Asset Protection Officer Do you have a passion for service? Ready to build a career, not just find ... Relies on Customer Service and Observation skills. Qualifications and Requirements: Must be at ...

Metro One LPSG

Asset Protection Officer

Philadelphia, PA · On-site

$15 - $17.25/hr

Asset Protection Officer Do you have a passion for service? Ready to build a career, not just find ... Relies on Customer Service and Observation skills. Qualifications and Requirements: Must be at ...

Metro One LPSG

Asset Protection Officer

District Heights, MD · On-site

$16 - $18.25/hr

Asset Protection Officer Do you have a passion for service? Ready to build a career, not just find ... Relies on Customer Service and Observation skills. Qualifications and Requirements: Must be at ...

Metro One LPSG

Asset Protection Officer

Philadelphia, PA · On-site

$15 - $17.25/hr

Asset Protection Officer Do you have a passion for service? Ready to build a career, not just find ... Relies on Customer Service and Observation skills. Qualifications and Requirements: Must be at ...

Metro One LPSG

Asset Protection Officer

Chicago, IL · On-site

$15.50 - $17.50/hr

Asset Protection Officer Do you have a passion for service? Ready to build a career, not just find ... Relies on Customer Service and Observation skills. Qualifications and Requirements: * Must be at ...

Metro One LPSG

Asset Protection Officer

Philadelphia, PA · On-site

$25 - $28/hr

Description Asset Protection Officer Do you have a passion for service? Ready to build a career ... Customer Service and Observation skills. Qualifications and Requirements: • Must be at least 21 ...

Metro One LPSG

Asset Protection Officer

Chicago, IL · On-site

$22 - $23.80/hr

Description Asset Protection Officer Do you have a passion for service? Ready to build a career ... Relies on Customer Service and Observation skills. Qualifications and Requirements: * Must be at ...

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Customer Protection Officer information

See salary details

$12

$20

$57

How much do customer protection officer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer protection officer in the United States is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $17.55 per hour, depending on experience, location, and employer.

What is a customer protection officer?

Customer Protection Officers are professionals responsible for ensuring the safety and security of customers within an organization or public space. Their duties often include monitoring premises, responding to incidents, resolving customer disputes, and enforcing organizational policies to protect both people and property. They play a critical role in maintaining a safe environment, addressing potential threats, and promoting positive customer experiences. Customer Protection Officers may work in a variety of settings, such as retail stores, banks, transportation hubs, or events.

How does a customer protection officer typically collaborate with other departments to ensure customer safety and compliance?

Customer Protection Officers regularly work with teams such as security, legal, compliance, and customer service to identify and address potential risks to customers. They may participate in cross-departmental meetings to review incidents, update policies, and share best practices. Collaboration is essential for developing effective response strategies, ensuring all staff are informed of regulatory requirements, and providing a seamless experience for customers while maintaining safety standards.

What are the key skills and qualifications needed to thrive as a customer protection officer, and why are they important?

To thrive as a Customer Protection Officer, you need a solid understanding of security protocols, risk assessment, and relevant laws, often supported by experience in security or law enforcement and sometimes a related certification. Familiarity with surveillance systems, incident reporting software, and access control technologies is typically required. Strong observation skills, attention to detail, and excellent communication help you stand out in this role. These abilities are essential to proactively safeguard customers, prevent incidents, and ensure a safe and trustworthy environment.

What is the difference between Customer Protection Officer vs Customer Service Representative?

AspectCustomer Protection OfficerCustomer Service Representative
Required CredentialsRelevant certifications in compliance and customer rightsBasic customer service training
Work EnvironmentRegulatory agencies, financial institutions, or consumer protection organizationsCall centers, retail stores, or corporate offices
Employer & IndustryFinancial, telecom, or utility sectorsRetail, banking, hospitality
Search & Comparison IntentUnderstanding compliance roles and protectionsAssisting customers with inquiries

The Customer Protection Officer focuses on ensuring compliance with consumer laws and safeguarding customer rights, often working in regulatory or financial sectors. In contrast, a Customer Service Representative primarily handles customer inquiries and support. While both roles involve customer interaction, the Protection Officer emphasizes compliance and protection, whereas the Representative centers on service and issue resolution.

How do you become a customer protection officer?

To become a customer protection officer, candidates typically need a bachelor's degree in fields like law, finance, or consumer affairs. Relevant skills include strong communication, problem-solving, and knowledge of consumer protection laws; some roles may require certifications or training in compliance or regulatory standards.

What are the duties of a Customer Protection Officer?

A Customer Protection Officer is responsible for ensuring customer rights are upheld by addressing complaints, investigating issues, and enforcing regulations related to consumer protection. They often review policies, provide guidance to customers, and collaborate with regulatory agencies to promote fair practices. Strong communication skills and knowledge of relevant laws are essential for this role.

What cities are hiring for Customer Protection Officer jobs?

Cities with the most Customer Protection Officer job openings:

What are popular job titles related to Customer Protection Officer jobs?

For Customer Protection Officer jobs, the most frequently searched job titles are:

Customer Protection Officer jobs near you

Protection Officer

Newport News, VA • On-site

Riverside Health System
Hospitals • 201 - 500 employees
Learn more about Riverside Health Systemexternal

$17.50 - $22.75/hr

Full-time

Re-posted 4 days ago

Job description

Newport News, Virginia
Hiring Range
$17.50 - $22.75/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Lifelong Health Protection Officer works under the direction of the Supervisor. The officer performs functions to protect facility and personnel from property loss and criminal activity. Provides services and assistance, as outlined by policies and procedures and directed by Management, to make the facility safe for employees, patients, residents, and visitors and to meet the expectations of Riverside Health.
What you will do
  • Monitor fire, intrusion, duress, life alerts, Wanderguard, and security alarm systems and respond as appropriate. Maintain a working knowledge of Genetec access and video system and Worxhub. Function in emergency circumstances as directed. Operate communications equipment in keeping with assigned duties.
  • Maintain positive public relations with the community. Escort employees, visitors, and residents as requested. Assist with transportation and lifting of residents as requested. Assist residents in and out of vehicles as necessary. Assist with visitor management credentialing. Direct and assist residents, visitors, employees, contractors, and other members of the public to the appropriate parking areas. Direct persons to the appropriate entrance of the facility. Assist with employee, contractors, and visitor badging, ensure all persons are in compliance with established policies.
  • Patrol the interior and exterior of the campus to prevent and detect criminal activity. Write traffic warnings and incident reports. Ensure appropriate equipment is in assigned vehicle, and maintain performance of protection vehicles to include cleaning, fluid levels and engine maintenance. Perform facility department functions in the absence of Facilities.
  • Maintain logs, input work orders into Worxhub, SOPs, complete training modules, fire extinguishers, radios, Genetec, Worxhub, and equipment.
  • Keep files, SOPs and blotter current. Make written reports of incidents or unusual circumstances with which confronted with while on duty, including safety and fire hazards. Provide appropriate and detailed information in reports about incidents or concerns for quality monitoring thru rCare and pass downs.
  • Safety Practices - Bring to the attention of the Supervisor, any accidents, injuries, safety matters, or protection problems. Complete computer based learning modules and other employee training modules necessary for position to remain up to date on safety issues, procedures and processes. Identify opportunities for service improvement and participate in process improvement and departmental in-services. Responsible for ensuring safe practices as referenced in the National Patient Safety Goals and in accordance with RHS policies and procedures. Demonstrates the ability to keep work area neat, clean and in compliance with RHS, NFPA, ISO, DNV and State safety standards.

Qualifications
Education
  • High School Diploma or GED, (Preferred)

Experience
  • 1 year Prior experience with security in a health care or other setting (Preferred)

Skills and Abilities
  • Ability to prioritize and accomplish assignments with accuracy and timeliness (work assignments completed by deadlines, receive minimal customer complaints)
  • Ability to respond with flexibility to changes and adapt to varying work assignments
  • Ability to communicate reliably and accurately with all members of the team

Licenses and Certifications
  • CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 90 Days(Required) and
  • Certified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) If CPR is not BLS certification, AED is also required within 90 Days(Required)
  • Certified Crisis Prevention (CPI) - The Crisis Prevention Institute (CPI) within 90 Days(Required)
  • Operates company vehicles as essential function of the job
  • Valid Drivers License Required

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

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