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Customer Project Manager Jobs in Virginia (NOW HIRING)

Arconic

Project Manager (Customer Service)

Harrisonburg, VA · On-site

$76K - $97K/yr

As a Project Manager - Customer Service (PM) at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of ...

Arconic

Project Manager (Customer Service)

Harrisonburg, VA · On-site

$76K - $97K/yr

As a Project Manager - Customer Service (PM) at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of ...

Belcan

Site Project Manager

Fredericksburg, VA · On-site

$35 - $40/hr

Serve as the primary on-site contact for the customer's project team, attending and documenting ... Monitor and manage project scope, risks, and changes, developing mitigation plans in collaboration ...

Akima, LLC

Project Manager

Newport News, VA · On-site

$160K - $167K/yr

The PM is responsible for developing and maintaining customer relationships and evolving the team ... Preferred BA / BS degree in Safety/Project Management or a PMP certification with equivalent work ...

Intrepid

Project Manager

Mclean, VA · On-site

Maintain a positive, collegial attitude and rapport with all customers and partners. • Develop ... • Manage project information in the IWMS database, ARCHIBUS Required/Desired Skills and ...

inTALENTgent

Project Manager

Herndon, VA

Track Project Progress in Customer's PMTool \n * Perform PMF programmatics for the project ... Experience managing technical\/IT projects \n * Strong understanding of Customer field environment ...

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Showing results 1-20

All JobsCustomer Project Manager JobsCustomer Project Manager Jobs in Virginia

Customer Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer project manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for customer project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Project Manager vs Project Coordinator?

AspectCustomer Project ManagerProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften entry-level, may have certifications like CAPM or no certification
Work EnvironmentClient-facing, managing customer projects, cross-functional teamsSupports project teams, handles scheduling and documentation
Employer & Industry UsageUsed in industries like IT, construction, consulting; client-focused rolesCommon in various industries for supporting project execution
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions within projects

The Customer Project Manager focuses on managing client projects, ensuring customer satisfaction, and coordinating with teams. In contrast, the Project Coordinator provides administrative support, assists with scheduling, and helps track project progress. Both roles are essential in project delivery but differ in responsibility level and client interaction.

Who earns more, BA or PM?

In the context of job roles, a Project Manager (PM) typically earns more than a Business Analyst (BA) due to higher responsibilities, leadership duties, and often requiring project management certifications like PMP. BAs focus on requirements gathering and analysis, while PMs oversee project execution, budgets, and teams, which generally command higher salaries.

Can I make 100k as a project manager?

Customer Project Managers can earn $100,000 or more annually, especially with experience, certifications like PMP, and managing large or complex projects. Salaries vary by industry, location, and company size, with senior or specialized roles often reaching or exceeding this level. Developing strong leadership, communication skills, and project management tools can help achieve higher compensation.

What does a customer project manager do?

A customer project manager oversees the planning, execution, and delivery of projects to meet client requirements. They coordinate teams, manage timelines and budgets, and communicate with clients to ensure satisfaction. Strong organizational, communication, and problem-solving skills are essential in this role.

How does a Customer Project Manager typically collaborate with cross-functional teams during a project's lifecycle?

Customer Project Managers regularly work with cross-functional teams, such as sales, engineering, and customer support, to ensure project deliverables align with client expectations. They coordinate meetings, facilitate clear communication, and manage timelines, acting as a bridge between the client and internal stakeholders. This collaboration helps resolve challenges quickly and ensures all parties stay informed about progress and any changes. Effective teamwork is crucial for delivering successful projects and maintaining strong client relationships.

What is the highest paying job in customer service?

The highest paying roles in customer service are often customer success executives, director-level managers, or specialized roles such as customer experience directors, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of CRM tools and data analysis.

What are the key skills and qualifications needed to thrive as a Customer Project Manager, and why are they important?

To thrive as a Customer Project Manager, you need strong project management skills, experience in customer relationship management, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Microsoft Project, Jira, or Asana, and often a PMP or similar certification, is highly valuable. Outstanding communication, problem-solving, and leadership abilities help build trust and effectively guide both clients and teams. These skills ensure projects are delivered on time, within budget, and to clients’ satisfaction, driving business success and long-term relationships.
What are popular job titles related to Customer Project Manager jobs in Virginia? For Customer Project Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Project Manager jobs in Virginia look for? The top searched job categories for Customer Project Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Project Manager jobs? Cities in Virginia with the most Customer Project Manager job openings:
Customer Project Manager jobs near you
Infographic showing various Customer Project Manager job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $90,148 per year, or $43.3 per hour.
Project Manager, Service Delivery

Project Manager, Service Delivery

Zayo Group, LLC

Ashburn, VA • On-site

$77K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
  • Waves services, Ethernet Services, IP Services

  • Dark Fiber metro and/or Long Haul services

  • Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

Responsibilities
  • End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.

  • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress

  • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.

  • Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedback

  • Develop and maintain customer project plans based on contractual requirements and service designs

  • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.

  • Perform and oversee daily PM operational tasks working cross-functionally.

  • Build, maintain, and report operational metrics for end-to-end milestone management.

  • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements

  • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

The Project Manager candidate possesses the following skills and expertise
  • Subject Matter advocate for process and program management and driving improvements

  • Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements.

  • Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution

  • Strong system and process knowledge in Lit and Fiber services implementation.

  • Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.

  • Known as a go to person/trusted advisor that willingly assists other team members.

  • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.

  • Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Qualifications
  • Minimum of ten (10) years of experience in managing Telecom services projects
  • Bachelor's degree in a related field required
  • Experience with data center and carrier hotel connectivity and telecommunications facility environments
  • Proficiency in the MS Office suite of tools with emphasis on Excel and PowerPoint is required. Knowledge of Salesforce.com platform is a plus
  • Excellent written and verbal communication/negotiating skills required toward technical/non-technical audiences
  • Ability to work with minimal supervision while being a constructive contributor to a team
  • Effective time management skills and critical thinking
  • Ability/willingness to operate in a fast-paced, demanding environment

Preferred Qualifications and Expertise
Systems and Processes
  • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

  • Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

Communication, Relationship, and Leadership
  • Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution

  • Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals

  • Self driven and motivated to provide exceptional customer service

  • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Estimated base salary range: $77,100 - $118,600 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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