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Customer Program Manager Jobs in Waco, TX (NOW HIRING)

Altus Hospice

Program Director

Waco, TX · On-site

$107K - $130K/yr

... management, customer service and quality care delivery. As the Hospice Program Director, you will ... take on a dynamic role in overseeing and administering all aspects of our day-to-day operations.

New

Altus Hospice

Program Director

Waco, TX · On-site

$107K - $130K/yr

... management, customer service and quality care delivery. As the Hospice Program Director, you will ... take on a dynamic role in overseeing and administering all aspects of our day-to-day operations.

Altus Hospice

Program Director

Waco, TX · On-site

$107K - $130K/yr

... management, customer service and quality care delivery. As the Hospice Program Director, you will ... take on a dynamic role in overseeing and administering all aspects of our day-to-day operations.

The Little Gym

Program Director

Mound, TX · On-site

$20 - $25/hr

Provide outstanding customer service and membership experience. We treat our members like family ... management of that franchise. All inquiries about employment at this franchise should be made ...

Safelite Group, Inc.

Customer Advocate

Waco, TX · On-site

$18/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

Safelite Group

Customer Advocate

Waco, TX

$18/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

Safelite

Customer Advocate

Waco, TX

$18/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Waco, TX

Customer Program Manager information

See Waco, TX salary details

$7

$48

$75

How much do customer program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer program manager in Waco, TX is $48.01, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $61.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Waco, TX are hiring for Customer Program Manager jobs? Cities near Waco, TX with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,859 per year, or $48 per hour.

Program Director

Altus Hospice

Waco, TX • On-site

$107K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Altus Hospice is looking for a Program Director to oversee our Hospice Program in Waco! The Hospice Director will provide overall leadership for their hospice agency operations, with a focus on growth, external market relationships, financial management, customer service and quality care delivery.

As the Hospice Program Director, you will take on a dynamic role in overseeing and administering all aspects of our day-to-day operations. You will work closely with established goals, objectives, policies, and regulations of our esteemed company. Your responsibilities will include ensuring compliance with all hospice-specific regulations, laws, and policies, including those related to Medicare/Medicaid matters. Under the guidance of senior management, you will expertly manage the affairs of our local office, making a significant impact on the lives of patients and their families during difficult times.

Schedule: Monday - Friday, 8 am - 4:30 pm with On-Call

Territory: Temple and Waco

Who we are:

At Altus Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Altus Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

  • Comprehensive Health, Dental, & Vision Insurance
  • Career Path Program that supports internal growth, advancement, and increased pay
  • A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
  • Tuition Reimbursement & Certification Assistance to support your professional growth
  • Wellness & Discount Programs to help you lead a healthy and balanced life
  • Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
  • Company matching 401(k) to secure your future
  • Hands-on Clinical Onboarding Program to ensure you have a smooth transition into our team

  • Forge Strong Connections: Partner with our Liaisons to foster good working relations with physicians, hospitals, nursing facilities, and more. Together, we'll extend our reach and help even more people!
  • Build the Dream Team: Employ qualified colleagues and ensure adequate colleague orientation, training, education, and evaluation. Together, we'll grow and thrive!
  • Be the Backbone of Excellence: Organize and supervise the administrative functions of the hospice program and overall local operations. Your skills will keep us running smoothly!
  • Compliance Champion: Maintain compliance with applicable laws and regulations and implement corrective action if needed. Your attention to detail will keep us on the right track!
  • Lead with Purpose: Take charge of the day-to-day management and operations of the hospice program. Your leadership will drive us toward success!
  • Policy Implementer: Make a difference by implementing the policies and procedures approved by the governing body. Your commitment will shape our future!

  • Bachelor's degree in nursing, health care, or business administration preferred.
  • Minimum of two (2) years' experience in health care management, home health, hospice, or related health programs required.
  • Two (2) years of hospice experience required with intimate knowledge of Medicare/Medicaid and Department of Aging and Disability Services regulations.
  • Operations and/or Sales Leadership experience required
  • Demonstrated ability to develop and maintain relationships in the communities served as well as within a company.
  • Skilled at establishing/maintaining working relationships with key staff, marketing contacts, and clinical staff to ensure the thorough understanding of Hospice Mission and services.
  • Experience in analyzing processes, improvement planning, supporting change, and effectively managing priorities in a fast-paced environment.

$107,000 - $130,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.

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