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Customer Program Manager Jobs in Waco, TX (NOW HIRING)

L3HHCM20

Principal, Program Management

Waco, TX

Principal, Program Manager Job Code: 41702 Job Location: Waco Tx Schedule: 9/80 L3Harris ... Acts as a customer contact for AM&M efforts, supporting/leading program review sessions with ...

mustang

Leadership Foundations Program

Mustang, TX · On-site

Leadership Foundations Program Associate (Leadership Development Program | Management Training ... Strong organizational and time management skills * Commitment to delivering exceptional customer ...

mustang

Leadership Foundations Program

Mustang, TX

Leadership Foundations Program Associate (Leadership Development Program | Management Training ... Strong organizational and time management skills * Commitment to delivering exceptional customer ...

AxisCare

Customer Support Manager

Waco, TX · On-site +1

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Execute training programs and product updates * Reinforce QA frameworks and coaching standards

AxisCare

Customer Support Manager

Waco, TX · On-site

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Execute training programs and product updates * Reinforce QA frameworks and coaching standards

AxisCare

Customer Support Manager

Waco, TX · On-site

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Execute training programs and product updates * Reinforce QA frameworks and coaching standards

AxisCare

Customer Support Manager

Waco, TX · On-site

Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Execute training programs and product updates * Reinforce QA frameworks and coaching standards

Uzin Utz North America

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... Identify training needs and implement development programs to strengthen team capabilities.

UZIN UTZ Group

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... Identify training needs and implement development programs to strengthen team capabilities.

Jimmy John's

Manager in Training Program

Temple, TX · On-site

$35K - $45K/yr

... sandwiches and world class customer service while maintaining a clean, organized shift ... Promotion to Assistant Manager after Training Program: After successful completion of the training ...

Jimmy John's

Manager in Training Program

Belton, TX · On-site

$35K - $45K/yr

... sandwiches and world class customer service while maintaining a clean, organized shift ... Promotion to Assistant Manager after Training Program: After successful completion of the training ...

Jimmy John's

Manager in Training Program

Waco, TX · On-site

$35K - $45K/yr

... sandwiches and world class customer service while maintaining a clean, organized shift ... Promotion to Assistant Manager after Training Program: After successful completion of the training ...

Jimmy John's

Manager in Training Program

Waco, TX · On-site

$35K - $45K/yr

... sandwiches and world class customer service while maintaining a clean, organized shift ... Promotion to Assistant Manager after Training Program: After successful completion of the training ...

Altus Hospice

Program Director

Waco, TX · On-site

$107 - $130/hr

... management, customer service and quality care delivery. As the Hospice Program Director, you will ... take on a dynamic role in overseeing and administering all aspects of our day-to-day operations.

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Waco, TX

Customer Program Manager information

See Waco, TX salary details

$7

$48

$75

How much do customer program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer program manager in Waco, TX is $48.01, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $61.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Waco, TX are hiring for Customer Program Manager jobs? Cities near Waco, TX with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,859 per year, or $48 per hour.

Principal, Program Management

L3HHCM20

Waco, TX

Full-time

Posted 20 days ago

Job description

Job Title: Principal, Program Manager

Job Code: 41702

Job Location: Waco Tx

Schedule: 9/80

 

Job Description:

L3Harris Modernization and Maintenance Group (MMG) is searching for a motivated and energetic Program Manager (PM) to contribute to the success of the Avionics, Modification and Maintenance (AM&M) business area.  This position includes support for programs in the execution phase, as well as providing support to pursuit/capture opportunities.  This Program Manager (PM) position has responsibility for working with the program team to lead modification and maintenance efforts across a variety of platforms. This includes the responsibility for proposal preparation and negotiation, preparation of component SOWs and specifications, and contract performance (cost, schedule, and quality).

Essential Functions:

  • The candidate will be responsible for the cost, schedule, and technical performance of aircraft modification and maintenance contract(s) within the AM&M Programs Business Area.
  • Participate in the negotiation of contract(s) and contract changes.
  • Coordinates the preparation of proposals, business plans, proposal work statements, and specifications, operating budgets and financial terms/conditions of contract.
  • Acts as a customer contact for AM&M efforts, supporting/leading program review sessions with leadership and/or customer to discuss cost, schedule, and technical performance.
  • In concert with Integrated Program Team (IPT), establishes business concepts, criteria, and critical tasks to ensure contract meets/ exceeds operational and financial goals.
  • Establishes milestones and monitors adherence to master plans and schedules, identifies program/ logistics/ process problems, and develops/obtains solutions in line with program, mission, and company goals.   
  • Coordinates taskings, planning, and scheduling of requirements with the Functional Groups, Project Engineering, Engineering, and Finance representatives assigned to the program from technical, manufacturing, and administrative areas.

 

Qualifications:

  • Bachelor's degree with a minimum of 12 years of relevant experience or a Graduate Degree with a minimum of 10 years of experience. In lieu of a degree, 16 years of relevant experience. 

 

Preferred Additional Skills:

  • Position requires the ability to obtain and maintain a security clearance access. Active clearance preferred.
  • Previous aerospace, DOD, Air Force, or production operations experience is highly desirable.
  • Ability to manage multiple and competing deadlines.
  • Must be able to work directly and professionally with the Customer, Company Senior Leadership, and all Functional Groups (i.e. operations, engineering, supply chain).
  • Experience in driving results over a multi-functional/ multi-discipline team in a fast pasted dynamic environment.
  • Self motivated, with the ability to work independently and have a strong sense of teamwork.
  • Experience in driving solutions over a multi-functional/ multi-discipline team in a fast pasted dynamic environment.
  • Qualified applicant will possess excellent managerial and leadership skills.
  • Proficiency with MS Office applications is preferred, including SharePoint, Excel, Word, Powerpoint, and Project.

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