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Customer Program Manager Jobs in Santa Barbara, CA

Raytheon

Program Quality Lead

Goleta, CA

Support the communication of program goals, targets, requirements and customer feedback. * Collaborate with cross-functional teams and partners with program management to define and implement quality ...

Raytheon Technologies

Program Quality Lead

Goleta, CA · On-site

Support the communication of program goals, targets, requirements and customer feedback. * Collaborate with cross-functional teams and partners with program management to define and implement quality ...

Prattwhitney

Program Quality Lead

Goleta, CA · On-site

$118.30 - $224.90/hr

Experience creating relationships with program management, cross‑functional teams, suppliers, customers and government representatives. * Active, transferable Secret security clearance required ...

VETS

Naval Architect

Ventura, CA · On-site

$100K - $120K/yr

Work closely with Program Manager to discuss possible projects with Naval and other government customers in the pre-proposal stage about possible uses of the vessels to gain understanding and begin ...

Raytheon

Supply Chain Manager

Goleta, CA

Developing and executing Material Program Plans and Supplier Management Plans * Planning and executing sourcing decisions and supporting the Make/Buy/Where * Process * Identifying Customer Prime ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Santa Barbara, CA

Customer Program Manager information

See Santa Barbara, CA salary details

$9

$60

$94

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in Santa Barbara, CA is $60.17, according to ZipRecruiter salary data. Most workers in this role earn between $40.10 and $77.31 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Santa Barbara, CA are hiring for Customer Program Manager jobs?

Cities near Santa Barbara, CA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Santa Barbara, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $125,160 per year, or $60.2 per hour.

Deputy Director of Industrial Security / Secure Facility Development Manager

Toyon

Goleta, CA • On-site

$150K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago

Key responsibilities

  • Lead security program activities and maintain a high degree of hands-on contributions

  • Perform Contractor Program Security Officer (CPSO) duties for Special Access Programs and Contractor Special Security Officer (CSSO) duties for SCI work

  • Oversee facility accreditation, document control, personnel access administration, and support audits and inspections

Job description

Description

U.S. Citizenship Required. This position requires a current TOP SECRET clearance. Candidate must be SAP and SCI program eligible.


Toyon is an employee-owned defense contractor committed to delivering trusted analysis and innovative solutions to meet the critical needs of our nation's security. With over 40 years of dedication in meeting defense contractor security requirements, Toyon has an expansive and mature security program that supports company operations and growth. We seek to hire a highly experienced industrial security professional with a successful track record in supervisory roles. This is an opportunity for an organized personnel and project leader to excel in running secure facility development projects and to earn the team's respect in delegated departmental leadership roles.


Our security team takes pride in functioning as a cooperative and professional team based on trust. As the Deputy Director of Security, you will play a pivotal role in ensuring the protection of sensitive information, integrity of special facilities, and personnel accesses critical to our operations. You will work closely with the department Director to develop, implement, and oversee a comprehensive security program in compliance with DoD, DoE, and other agency regulations. The successful candidate will continually work to develop positive and productive relationships with employees within the corporation as well as external government and industry customers.


Familiarity with the requirements of Special Access Programs, along with ICD705 and TEMPEST facility technical requirements, will be a primary consideration for filling this position.


Responsibilities:

  • Lead security program activities and maintain a high degree of hands-on contributions
  • Contractor Program Security Officer (CPSO) duties for Special Access Programs
  • Contractor Special Security Officer (CSSO) duties for SCI work
  • Special Access Program (SAP) document control, program-specific policies and procedures, personnel access administration, and audit/inspection support
  • Conduct annual self- inspections and implement corrective action plans
  • Develop and maintain SOPs, CONOPS, OPSEC Plans, and Program Protection Plans
  • Establish effective training for accessed personnel
  • Oversee facility accreditation for new or existing facilities; ensure accreditations are accurate and current
  • Assist with investigations regarding security incidents and violations
  • Provide direction, mentorship, and support new or emerging requirements for the technical program managers

Requirements

  • Bachelor's degree in a relevant field such as security management, criminal justice, or a related discipline
  • Minimum 10 years DoD industrial security experience, with 5 years Contractor Program Security Officer (CPSO) and supervisory experience
  • In-depth knowledge of the DoD Special Access Program (SAP) Manual, DoDM 5205.07 Vol 1-4, National Industrial Security Program Operating Manual (NISPOM 32 CFR Part 117), the JSIG, COMSEC Procedures and the ICD Standards
  • Strong understanding of requirements and effective practices across core industrial security activities: document control, classification guidance, SOP development, OPSEC principles, computer security, communications security, security indoctrination/education
  • Resourcefulness, strong work ethic, an organized approach, and excellent interpersonal skills
  • Excellent written and verbal communication skills, with the ability to effectively communicate security operations concepts to diverse audiences
  • Proficiency in preparing clear, concise, and accurate security documentation, including reports, assessments, procedural manuals, and presentations
  • Demonstrated ability to work collaboratively in a team environment and lead security initiatives

WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE!

  • Competitive Industry Pay
  • 100% Employer-Paid Medical Insurance Premium
  • HSA with Employer Contributions
  • Dental and Vision Coverage Options
  • Paid Holidays
  • Paid Vacation and Sick leave
  • Company Funded 401(k) and Profit Sharing Plans
  • Employee Stock Ownership Plan (ESOP)
  • Life and Disability Insurance  
  • Paid Parental Leave
  • Discretionary Bonus Eligibility

The annual pay range for the Deputy Director of Industrial Security / Secure Facility Development Manager position is $150,000 to $175,000.


The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. 


Equal Opportunity Employer including Disability and Veterans 


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Learn more about our company in our latest video, We are Toyon. 


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