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Customer Program Manager Jobs in Santa Ana, CA (NOW HIRING)

Novanta

Customer Program Manager

Irvine, CA · On-site

$111K - $166K/yr

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Santa Ana, CA

Customer Program Manager information

See Santa Ana, CA salary details

$9

$56

$88

How much do customer program manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer program manager in Santa Ana, CA is $56.27, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $72.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Santa Ana, CA are hiring for Customer Program Manager jobs? Cities near Santa Ana, CA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Santa Ana, CA as of June 2026, with employment types broken down into 88% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,050 per year, or $56.3 per hour.

Customer Program Manager

De Silva Brothers & Company and G.P. De Silva Spices Inc.

Pico Rivera, CA • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Customer Program Manager
De Silva Brothers amp; Company | Pico Rivera, CA | Full-Time, On-Site
About Us
De Silva Brothers amp; Company is an ingredient blending and co-packaging company headquartered in Pico Rivera, California. We help food brands grow through a full turnkey offering: blend development and formulation, sourcing, mixing and blending, and custom packaging.
Our services span small-scale formula testing and development, custom blending and mixing under non-disclosure, co-packing and private labeling for both retail and commercial products, wholesale distribution backed by worldwide supplier connections, and retail and food service supply trusted by national supermarket chains.
We carry over 200 varieties of wholesale spices, grains, and herbs — chilis, spices, seeds and grains, and herbs — at competitive pricing. Our facility operates under SQF and HACCP regulated procedures and is devoted to the highest standard in food safety and quality. Packaging options range from small retail pouches to bulk 55-pound containers.
About the Role
We're hiring a Customer Program Manager to own the day-to-day execution behind our largest accounts. These are long-standing relationships that our ownership team has built and continues to lead — your role is to make sure everything behind those relationships runs flawlessly.
This is not a cold-calling sales role. You'll be the operational quarterback for a small number of high-value customers: tracking their orders, monitoring their inventory positions, fielding their requests, collaborating on product costing, and pulling the right internal people in to solve problems before they become problems. You'll work closely with ownership, who remain the primary relationship leads and hold final pricing authority, and with our production, quality, finance, and logistics teams.
The right person is organized, proactive, and takes personal ownership of details. If you like knowing exactly where every order stands and being the person customers trust to get an answer, this role will suit you.
What You'll Do
  • Own end-to-end program management for a small portfolio of major accounts
  • Track and drive order timeliness — monitor open orders, production schedules, and delivery commitments, and flag risks early
  • Oversee customer inventory positions and forecasts; coordinate with production and purchasing to keep supply aligned with demand
  • Serve as the day-to-day operational contact for customer requests, questions, and issues
  • Coordinate across production, QA, and logistics to resolve problems and keep commitments on track
  • Support new product and innovation projects — gather customer requirements, coordinate samples and trials, and shepherd new items through to launch
  • Collaborate on product costing — gather input costs (raw materials, packaging, labor, yield, freight) from purchasing and production, build and maintain cost models, and prepare quote packages for ownership review and approval
  • Monitor cost changes on existing items and flag margin erosion or the need for price adjustments
  • Maintain accurate documentation, specs, forecasts, and account records
  • Prepare regular account status reporting for ownership
  • Partner with ownership on customer meetings, visits, and reviews
What We're Looking For
Required
  • 3+ years in account management, customer program management, planning, supply chain, or customer service in a manufacturing environment
  • Demonstrated ability to manage complex customer requirements and multiple concurrent priorities
  • Strong organizational skills and relentless follow-through
  • Comfortable working cross-functionally with production, quality, and logistics teams
  • Excellent written and verbal communication
  • Proficiency with ERP/order management systems and strong Excel skills, including building and maintaining cost models
  • Comfort working with numbers — costing, margins, yields, and quote build-ups
Preferred
  • Experience in food manufacturing, co-packing, ingredients, or CPG
  • Familiarity with food safety and quality standards (SQF, HACCP, GMP)
  • Exposure to new product development or commercialization processes
  • Bilingual English/Spanish
  • Experience working with Walmart
Compensation amp; Benefits
  • Base salary: $85,000 – $90,000, depending on experience
  • Performance bonus tied to service and financial metrics (on-time delivery, fill rate, inventory accuracy, account retention, quote turnaround time, margin performance on managed accounts, and successful new item launches)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) and 401(k) Match
Why Join Us
  • A turnkey operation trusted by national supermarket chains, with a facility built around SQF and HACCP standards
  • Direct, daily working relationship with ownership — your work is visible and it matters
  • A defined portfolio of significant accounts rather than a scattered book of business
  • Room to build and improve the systems and processes behind how we serve our customers

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