Customer Program Manager Jobs in Princeton Junction, NJ

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

We’re looking for a highly organized and proactive design program manager to support our design and product teams in delivering a world-class streaming experience. This role will focus on driving coordination and execution across product initiatives, ensuring alignment, clarity, and efficiency from concept to launch. The ideal candidate thrives in a fast-paced environment, understands design and product development workflows, and can manage multiple priorities with ease. 

What You’ll Do 

• Support planning, tracking and delivery of multiple initiatives across design and product, ensuring alignment on priorities, goals and timelines.
• Ensure design deliverables are aligned with product requirements. 
• Facilitate communication and decision-making across disciplines, including marketing, data and research. 
• Identify bottlenecks and propose improvements to design, product and engineering processes, supporting scalable ways of working across teams. 
• Facilitate the scoping of design requests from product, and communicate with stakeholders to help move product initiatives forward. 
• Own and facilitate meetings to drive progress against goals, resolve issues, identify clear next steps, and escalate roadblocks when necessary. 
• Communicate progress, risks and outcomes effectively to senior stakeholders and leadership.  
• Maintain project tracking tools, such as Jira, Confluence, Airtable and Figma. 

• 3-5 years of experience as a project or program manager. 
• Strong understanding of design and product lifecycles, from roadmapping and initial requirements through final delivery and release. 
• Proven ability to work with product designers, product managers, and technology partners. 
• Ability to manage high-impact initiatives with competing deadlines, multiple stakeholders, and complex dependencies. 
• Ability to operate independently and multi-task in a rapidly evolving, fast-paced environment. 
• Familiarity with design tools (Figma, Sketch) and project management platforms (Jira, Confluence, Airtable). 
• Strong communication, organizational, and stakeholder management skills. 
• Ability to provide clarity and structure in an environment of constant change. 

Preferred Attributes 

• Experience in design or product operations, or design program management within a product-driven organization. 
• Ability to translate ambiguous requirements into actionable plans. 
• Comfortable facilitating discussions and driving alignment across cross-functional teams. 
• Experience managing design and product vendors and contractors. 

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $170,000 (bonus and long-term incentive eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.