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Customer Program Manager Jobs in Oakhurst, NJ (NOW HIRING)

Uber Technologies, Inc.

Program Manager

New York, NY · On-site

As a Program Manager, you'll be responsible for the strategy and execution of initiatives that ... Define and implement agent-customer communication standards. * Help define quality for user-facing ...

Uber Technologies, Inc.

Program Manager

New York, NY · On-site +1

As a Program Manager, you'll be responsible for the strategy and execution of initiatives that ... Define and implement agent-customer communication standards. * Help define quality for user-facing ...

Handshake

Program Manager

New York, NY · On-site

$108K - $135K/yr

... hiring a Program Manager to support our Employer Customer Success team in driving adoption ... In this role, you will collaborate closely with Account Managers and Customer Success Managers to ...

VML

Program Manager

New York, NY · On-site

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

Meta

Program Manager

New York, NY · On-site

$118K/yr

Program Manager Responsibilities: * Create strong partnerships with Performance Marketers, Brand ... influencer, CRM, web/Ecommerce media integration and/or animation workstreams Preferred ...

Kong Inc

Senior Revenue Program Manager

New York, NY · On-site

$140K - $150K/yr

Executive & Customer Programs In partnership with the Director of Global Programs; * Executive Briefing Program: Build out and manage the day-to-day operations of Kong's Executive Briefing Program ...

Collabera

Program Manager

New York, NY · On-site

Needs to be a True Project Manager Candidate Must have experience on the business side NOT the IT ... customer data Responsible to oversee that upstream reports are available for stakeholders review ...

Ameriinfovets

Delivery Program Manager

New York, NY · On-site

$85 - $90/hr

Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New ... Customer Support, and external business partners. Key Responsibilities Clarity on Scope & Outcomes ...

Adyen

Strategy & Program Manager

New York, NY · On-site

$145K - $180K/yr

Strategy and Program Manager We are seeking a highly analytical, systems-minded, and innovative ... Design the joint customer journey: Architect and implement the operating models and standardized ...

New

ADB

Strategic Program Manager

New York, NY · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

Decagon

Technical Program Manager

New York, NY · On-site

$160K - $200K/yr

We're building a future where customer experiences are being redefined from support tickets and ... Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Oakhurst, NJ

Customer Program Manager information

See Oakhurst, NJ salary details

$8

$54

$85

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Oakhurst, NJ is $54.21, according to ZipRecruiter salary data. Most workers in this role earn between $36.15 and $69.62 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Oakhurst, NJ are hiring for Customer Program Manager jobs?

Cities near Oakhurst, NJ with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Oakhurst, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,757 per year, or $54.2 per hour.

Program Manager

Uber Technologies, Inc.

New York, NY • On-site

Full-time

Posted 11 days ago

Uber rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description


About the role and team
Leading programs at Uber means setting direction in motion, not waiting for perfect conditions. As a Program Manager, you'll be responsible for the strategy and execution of initiatives that directly impact how riders, earners, and merchants move through the Uber ecosystem. You'll navigate ambiguity and tackle complex operational challenges to drive real-world impact.
This role requires a mindset that thrives in challenging situations, balancing technical rigor with a deep obsession for the customer journey. You'll need to influence stakeholders and align diverse teams without relying on control, turning complexity into clarity at a global scale. If you are motivated by the chance to shape the future of real-world movement through structured, data-backed execution, this is where you'll make your mark.
Rate of Pay: $131,000 to $160,000 per Year
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
What you'll do
  • Define and implement agent-customer communication standards.
  • Help define quality for user-facing support bots.
  • Conversational Designer for Uber Customer Support.
  • Work with Product and Engineering to update the Response Generation prompt.
  • Evaluate the performance of our agent interactions at scale.
  • Optimize support resolution steps for interaction efficiency.
  • Work with engineering teams to optimize how knowledge is used within a customer-support conversation.
  • Design prompt improvements for chatbots powered by LLMs.
  • Develop, own, and implement short & long-term strategies for agent responses in support interactions.
  • Work with our Metadata team to improve intent identification.
  • Continuously enhance all agent-response products to ensure improvement to key metrics & user efficacy.
  • Coordinate strategic projects between GDX, CO, and Global Content.
  • May telecommute.

Basic Qualifications
  • Employer will accept a Master's degree in Conversational Design, Business, Project Management, Information and Knowledge Strategy, or related field and 3 years of experience in the job offered or in a related occupation.
  • Position requires:
    • Prompt engineering and optimization for LLMs to optimize responses, design structured task flows, and improve model accuracy and efficiency in dynamic contexts;
    • Applying large language models (LLMs) to extract insights, automate processes, and generate high-quality natural language outputs for business or technical use cases;
    • Stakeholder management skills, including in delivering change management projects to launch new enterprise-wide tools or systems;
    • Building retrieval-augmented generation (RAG) chatbots with a vector database, similarity search-based reranking and retrieval, and response generation for combining proprietary data sources with generative AI models that ensures factual and contextually grounded outputs;
    • Model fine-tuning for customizing pre-trained LLMs on domain-specific datasets, improving performance on targeted tasks such as Q&A through at least one of the following: HuggingFace's API, OpenAI's API;
    • Implementing Python code for data analysis, automation, API integration, and machine learning pipeline development, including libraries like Pandas, NLTK, Scikit-learn, or PyTorch, and utilizing cloud environments like Google Cloud Platform (GCP) for deploying and managing machine learning models, orchestrating data workflows, and scaling compute resources efficiently;
    • Qualitative analysis of text data, including thematic analysis and sentiment analysis to interpret customer feedback, identify emerging issues, and inform product, marketing, or support strategies;
    • Designing a knowledge management strategy, roadmap, and implementation framework to ensure that stakeholders can share and access the needed information and knowledge at the right time;
    • Designing a continuous improvement process through retrospectives, lessons learned capturing, and cycles of feedback integration;
    • Information Architecture for maintaining metadata, tagging, findability, and knowledge retrieval systems;
      Information organization for organizing, structuring, and maintaining high-quality documentation and knowledge assets;
    • Understanding of knowledge base content curation and best practices, including background in content creation and curation, copy-editing and style guidelines that inform conversational design.

About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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