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Customer Program Manager Jobs in Mahwah, NJ (NOW HIRING)

Meta

Program Manager

New York, NY

$118K/yr

Program Manager Responsibilities: * Create strong partnerships with Performance Marketers, Brand ... influencer, CRM, web/Ecommerce media integration and/or animation workstreams Preferred ...

Stripe

Program Manager

New York, NY · On-site

$148K - $210K/yr

... customer retention objectives for new product releases * Lead multiple cross-functional projects ... Run incubation and governance programs for payments and banking products (Stripe Managed Payments ...

Weiss-Aug Group

Program Manager

Fairfield, NJ · On-site

$100K - $130K/yr

... our customers a true, single-source supplier option, to meet their most challenging product ... We're currently seeking a passionate and skilled Program Manager to join our team and contribute to ...

Weiss-Aug MedPharma

Program Manager

Fairfield, NJ

$100K - $130K/yr

... our customers a true, single-source supplier option, to meet their most challenging product ... We're currently seeking a passionate and skilled Program Manager to join our team and contribute to ...

Kong Inc

Senior Revenue Program Manager

New York, NY · On-site

$140K - $150K/yr

Executive & Customer Programs In partnership with the Director of Global Programs; * Executive Briefing Program: Build out and manage the day-to-day operations of Kong's Executive Briefing Program ...

RecruitBPM Demo

Program Manager II

West Orange, NJ · On-site

Ensuring goals are met in areas including customer satisfaction, safety, quality and team member ... Program Manager Requirements * Bachelor degree or master degree in business or related field.

Collabera

Program Manager

New York, NY

Needs to be a True Project Manager Candidate Must have experience on the business side NOT the IT ... customer data Responsible to oversee that upstream reports are available for stakeholders review ...

Spruce Infotech

Technical Program Manager

Manhattan, NY · On-site

$142K - $183K/yr

... digital capabilities across customer experience, AI/ML, marketing technology, enterprise ... program communications, and training strategies Identify, manage, and resolve risks/issues at ...

Ameriinfovets

Delivery Program Manager

New York, NY · On-site

$85 - $90/hr

Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New ... Customer Support, and external business partners. Key Responsibilities Clarity on Scope & Outcomes ...

Skydio, Inc

Program Manager, DFR

New York, NY · On-site

$139K - $175K/yr

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers. You will ...

ADB

Strategic Program Manager

New York, NY · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

CoreWeave

Technical Program Manager

Livingston, NJ · On-site

$140K - $182K/yr

... customer needs Qualifications : Required : • Bachelor's degree in a technical field or equivalent experience • 8+ years of experience managing large-scale, complex programs in a fast-paced ...

CoreWeave

Technical Program Manager

Livingston, NJ · On-site

$140K - $182K/yr

... customer needs Qualifications : Required : • Bachelor's degree in a technical field or equivalent experience • 8+ years of experience managing large-scale, complex programs in a fast-paced ...

Cypress HCM

Insights Program Manager

New York, NY · Hybrid

$49.21 - $58.05/hr

Insights Program Manager Overview: * We are the world's largest professional network, built to help ... Close partnership with your internal customers will provide unlimited learning and growth ...

vivenu GmbH

Community Program Manager

New York, NY

$80K - $100K/yr

Insight Sharing & CRM Ownership: Keep ambassador and event data organized and actionable. Share ... Event & Program Management Skills: Experience planning and executing high-impact events, workshops ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Mahwah, NJ

Customer Program Manager information

See Mahwah, NJ salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer program manager in Mahwah, NJ is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mahwah, NJ are hiring for Customer Program Manager jobs?

Cities near Mahwah, NJ with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Mahwah, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $111,539 per year, or $53.6 per hour.

Program Manager

Meta

New York, NY

$118K/yr

Full-time

Re-posted yesterday

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Creative X is a global agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products.Our vision is fearless creativity that shapes the future of connection. With some of the industry’s best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world’s biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including innovative creative experiences that advance the practice of advertising.We believe in attracting and nurturing top talent with a focus on collaboration, community and career development. We have developed effective collaboration models with agencies and our cross-company creative network to ensure a consistent and strong creative narrative for work that reaches an audience across the globe due to the scale of our products.
Program Manager Responsibilities:
  • Create strong partnerships with Performance Marketers, Brand Marketers, Media, International Marketers, Product Marketers, internal Creative teams and external agencies
  • In partnership with Integrated Marketing, Performance Media, and Creative, drive the development and optimization of performance assets for integrated campaigns and evergreen digital advertising
  • Must be highly literate in data & testing and well-versed in understanding how to translate it into roadmap planning, testing agendas, AI tagging and optimization of creative work
  • Serve as the lead point of contact for our external agency partner, as well as manage cross-functional internal stakeholders
  • Collaborate with Program Leads to determine how creative projects within the remit of this role fit within a wider business portfolio through the lens of objectives, impact, risks, and resources
  • Prioritize competing needs with good reasoning and viable solutions across multiple teams and projects
  • Optimize systems, tools, and standards that improve creative production within the organization
  • Coordinate the wider team to ensure successful communication and delivery of various performance marketing launches, often with overlapping timelines
  • Manage workflow for inbound and outbound projects, manage program/production budgets and approvals, requirements for strategic sourcing and procurement, and the development of high-quality assets, prioritizing work based on impact and delivery timelines
  • Maintain brand integrity across all project deliverables, working closely with Design, Legal, and Product guidance
  • Mobilize the team towards forward progress, action, and results by anticipating needs and removing obstacles

Minimum Qualifications:
  • 8+ years client-facing experience within a creative agency or in-house, in a demonstrably equivalent role
  • Experience in cross-functional collaboration, organizational design and systems planning
  • Experience in leading a cross-discipline team and in leading external agency partners
  • Experience analyzing performance marketing data and translating insights into annual roadmapping, testing agendas, AI tagging strategies, and optimization of creative work
  • Creative operations experience in setting priorities, problem-solving, optimizing workflows, prioritizing competing workstreams, and negotiation
  • Experience driving operational efficiency while maintaining high creative quality standards
  • Experience in creative planning and development, production, editorial, finishing, and delivery/trafficking
  • Experience across major creative channels and large-scale integrated creative campaigns. This may include but not be limited to: live action, programmatic digital delivery, social, influencer, CRM, web/Ecommerce media integration and/or animation workstreams

Preferred Qualifications:
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • 10+ years of experience in creative program management or production within a creative agency or in-house environment
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience working with a large, global tech company
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience working as a cross-functional manager within a fast-paced, often ambiguous, start-up environment
  • Experience with additional creative channels. This may include but not be limited to: large scale integrated campaigns, print, out of home and/or experiential workstreams

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$118,000/year to $170,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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