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Customer Program Manager Jobs in Loudon, TN (NOW HIRING)

Goldbelt, Inc.

Program Manager

Oak Ridge, TN · On-site

$110 - $150/hr

Leads recurring program management meetings, customer briefings, performance reviews, and status updates. * Oversees quality assurance and continuous improvement initiatives to improve operational ...

Goldbelt, Inc.

Program Manager

Oak Ridge, TN · On-site

Leads recurring program management meetings, customer briefings, performance reviews, and status updates. * Oversees quality assurance and continuous improvement initiatives to improve operational ...

Goldbelt, Inc.

Program Manager

Oak Ridge, TN · On-site

Leads recurring program management meetings, customer briefings, performance reviews, and status updates. * Oversees quality assurance and continuous improvement initiatives to improve operational ...

Goldbelt, Inc.

Program Manager

Oak Ridge, TN · On-site

Leads recurring program management meetings, customer briefings, performance reviews, and status updates. * Oversees quality assurance and continuous improvement initiatives to improve operational ...

Goldbelt, Inc.

Program Manager

Oak Ridge, TN · On-site

Leads recurring program management meetings, customer briefings, performance reviews, and status updates. * Oversees quality assurance and continuous improvement initiatives to improve operational ...

Accura Engineering

Program Manager

Knoxville, TN · On-site

Job Title: Program Manager Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Mesa Associates Inc.

Program Manager

Knoxville, TN · Hybrid

Provides customer leadership to groups of Project Managers. * Accountable for maintaining solid customer financial targets, rapport, relationships and is ultimately responsible for ensuring the ...

Mesa Associates, Inc.

Program Manager

Knoxville, TN · Hybrid

Provides customer leadership to groups of Project Managers. * Accountable for maintaining solid customer financial targets, rapport, relationships and is ultimately responsible for ensuring the ...

Stellar IT Group

Sr. Program Manager

Knoxville, TN · On-site

$110K - $111K/yr

Job Title: Sr. Program Manager Job Location: Knoxville, TN (Remote + Some Travel) Interview ... Domain experience in pricing, billing, credit, customer onboarding, or GTM-supporting systems

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Customer Program Manager information

See Loudon, TN salary details

$7

$47

$75

How much do customer program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer program manager in Loudon, TN is $47.69, according to ZipRecruiter salary data. Most workers in this role earn between $31.78 and $61.25 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Loudon, TN are hiring for Customer Program Manager jobs?

Cities near Loudon, TN with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Loudon, TN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 5% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $99,191 per year, or $47.7 per hour.

Program Manager

Goldbelt, Inc.

Oak Ridge, TN • On-site

$110 - $150/hr

Other

Posted 9 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Integrated Logistics Services specializes in providing expert resources for Federal Agency missions including scientific, technical, and administrative support from junior staff to high-level subject matter experts. Research and data driven, GBiLS’ experts create solutions customized to the client’s needs.

Summary:

The Program Manager (PM) shall be responsible for delegating work, training, and ensuring that quality work products are produced within timeframes established by the Contract, the CO or the COR. The PM shall be the focus of interface between government personnel for specific work teams, as applicable, through the CO/COR and the Contractor.

Essential Job Functions:
  • Serves as the Contractor's primary Program Manager and principal point of contact for all contract matters.
  • Provides overall leadership, direction, and management for all personnel assigned to the contract.
  • Oversees execution of administrative, property management, warehouse, drafting/CAD, engineering, operations, and accounting support services in accordance with contract requirements.
  • Ensures contract performance meets or exceeds all performance work statement (PWS) requirements, service level agreements, and quality standards.
  • Develops, implements, and maintains project management plans, staffing plans, quality control plans, and risk management strategies.
  • Monitors contract performance, schedules, staffing levels, deliverables, and operational metrics to ensure timely and efficient execution.
  • Manages contract budgets, labor utilization, subcontractor performance, and overall program financial performance.
  • Coordinates recruiting, onboarding, workforce planning, employee development, and retention efforts to maintain qualified staffing levels.
  • Reviews and approves contract deliverables, reports, invoices, staffing plans, and performance documentation.
  • Establishes and maintains effective working relationships with Government personnel, internal leadership, subcontractors, and external stakeholders.
  • Identifies program risks and develops mitigation strategies to minimize operational impacts.
  • Ensures compliance with applicable federal regulations, Department of Energy (DOE) requirements, safety standards, security policies, and company procedures.
  • Supports internal and external audits and implements corrective actions when necessary.
  • Leads recurring program management meetings, customer briefings, performance reviews, and status updates.
  • Oversees quality assurance and continuous improvement initiatives to improve operational efficiency and customer satisfaction.
  • Coordinates support among geographically dispersed work locations to ensure consistent service delivery.
Necessary Skills and Knowledge:
  • Thorough knowledge of federal contract management principles and performance-based service contracts.
  • Knowledge of Department of Energy (DOE) contracting environments and federal utility operations preferred.
  • Strong leadership and organizational management skills.
  • Excellent project planning, scheduling, and resource management abilities.
  • Knowledge of quality assurance, quality control, and continuous improvement methodologies.
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