Customer Program Manager Jobs in Longview, WA (NOW HIRING)

LifePort believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Position Summary:

Leads a team of Program Managers who plan, direct, and coordinate activities of designated projects to ensure that goals or objectives are accomplished within prescribed time frame and funding parameters. Functional responsibilities include scope, schedule, budget and customer coordination and communication. Personally leads large scale programs with top tier customers while simultaneously directing, leading, and mentoring program managers by performing or supervising the following duties:

Essential Functions:

• Review proposals to determine schedule, funding, and procedures necessary to accomplish project, staffing requirements, and allotment of available resources

• Establish, review, or delegate work plan for each phase of project
• Confers with project staff to outline work plan and to assign duties, and responsibilities
• Monitors activities of personnel to ensure project progresses on schedule and within prescribed budget
• Maintain a Master Program schedule and present to customers when applicable
• Review and distribute project reports for management, client or other stakeholders
• Confer with project personnel and program managers to provide technical advice and resolve issues
• Represent organization as a prime point of contact on assigned projects
• Act as first level of elevation for challenges and issues experienced in course of large and small programs
• Interact with senior internal and external personnel on significant matters often requiring coordination between organizations
• Review, improve, draft, and standardize work instructions work instructions within program management
• Implement Program Lifecycle Management (PLM) system within program management department utilizing existing BI Dashboard toolset
• Train and evaluate program management staff

Job Specifications (Knowledge, Skills and Abilities):

• Proven expertise in project planning methodology and leading a matrixed team through a project life cycle
• Experience with Earned Value and EVMS implementation
• Background in both rotor and fixed wing programs, with extensive OEM experience
• Ability to set priorities, meet deadlines, and multitask
• Excellent organizational skills with strong attention to detail
• Excellent teamwork skills
• Capable of a high degree of initiative and proceeding in the absence of specific direction
• Positive cando attitude with high degree of emotional intelligence
• Excellent written and verbal communication
• Able to command an audience and speak comfortably in a group setting, specifically to customers
• Able to work independently and possess a high level of self-motivation and initiative
• Must be proficient with MS Suite (Word, Excel, Outlook) and Microsoft Project
• Experience in Export Compliance
• Highly proficient in risk management, DoD Contracts and program management
• Authority to manage personnel and processes related to administrative controls, business needs, and company goals

Education, Certifications, and Experience:

• High School Diploma or GED
• BA/BS required with discipline in engineering preferred
• 5-10+ years of related experience to include program management required

Physical Demands and Work Environment:

Working conditions are normal for that of a manufacturing and office environment.

All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.  § 120.14 is required.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.

Our Competitive Benefits Include:

• PTO – Paid Time off
• Personal leave
• Annual performance bonus program
• Wellness program and onsite gym with free personal training
• Paid company holidays
• Comprehensive medical, dental and vision benefits with HSA and FSA options
• 401K with employer contribution
• Employer paid basic life & disability coverage
• Employee life assistance program
• Additional voluntary benefits include: LegalShield, long term disability, pet insurance, voluntary accident, voluntary hospital Indemnity and voluntary critical illness.

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