Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...
Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...
Program Manager
Irvine, CA · On-site
$140K - $175K/yr
The Program Manager owns the customer relationship, organizes internal engineering, manages external suppliers & manufacturing, and tests activities. A successful Program Manager executes on-time, on ...
Program Manager
Irvine, CA · On-site
$140K - $175K/yr
The Program Manager owns the customer relationship, organizes internal engineering, manages external suppliers & manufacturing, and tests activities. A successful Program Manager executes on-time, on ...
Program Manager
Anaheim, CA · On-site
$150K - $170K/yr
Translate customer requirements into executable plans across engineering, manufacturing, supply chain, and quality. * Monitor and manage program KPIs, including schedule adherence, cost performance ...
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Program Manager
Anaheim, CA · On-site
$150K - $170K/yr
Translate customer requirements into executable plans across engineering, manufacturing, supply chain, and quality. * Monitor and manage program KPIs, including schedule adherence, cost performance ...
Program Manager
San Clemente, CA · On-site
$140K - $165K/yr
Program Manager is responsible for managing customer relations typically by executing projects in a successful manner, to maximize Swift's business opportunities. The ideal candidate will have ...
Program Manager
San Clemente, CA · On-site
$140K - $165K/yr
Program Manager is responsible for managing customer relations typically by executing projects in a successful manner, to maximize Swift's business opportunities. The ideal candidate will have ...
Program Manager
Brea, CA · On-site
The Program Manager will create an environment that promotes employee growth and retention ... The individual manages and oversees all aspects of the client's customer service policies ...
Program Manager
Brea, CA · On-site
The Program Manager will create an environment that promotes employee growth and retention ... The individual manages and oversees all aspects of the client's customer service policies ...
Program Manager
Cypress, CA · On-site
$110K - $160K/yr
We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. The Program Manager will serve as the primary point of contact for multiple key ...
Program Manager
Cypress, CA · On-site
$110K - $160K/yr
We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. The Program Manager will serve as the primary point of contact for multiple key ...
We're looking for a Program Manager to be an early and impactful member of PSA's growing ... A quick learner who's comfortable adopting new tools and systems - whether that's a CRM, ticketing ...
We're looking for a Program Manager to be an early and impactful member of PSA's growing ... A quick learner who's comfortable adopting new tools and systems - whether that's a CRM, ticketing ...
Program Manager
Garden Grove, CA · On-site
$140K - $160K/yr
As our Program Manager , you will serve as the tactical owner for key aerospace and defense ... You will manage all customer activities, from supporting New Product Introduction (NPI) projects ...
Program Manager
Garden Grove, CA · On-site
$140K - $160K/yr
As our Program Manager , you will serve as the tactical owner for key aerospace and defense ... You will manage all customer activities, from supporting New Product Introduction (NPI) projects ...
PROGRAM MANAGER
Norco, CA · On-site
$140K - $190K/yr
Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...
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PROGRAM MANAGER
Norco, CA · On-site
$140K - $190K/yr
Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...
PROGRAM MANAGER
Norco, CA · On-site
$140K - $190K/yr
Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...
Quick apply
PROGRAM MANAGER
Norco, CA · On-site
$140K - $190K/yr
Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...
Program Manager
Cypress, CA · On-site
$110K - $160K/yr
We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. The Program Manager will serve as the primary point of contact for multiple key ...
Program Manager
Cypress, CA · On-site
$110K - $160K/yr
We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. The Program Manager will serve as the primary point of contact for multiple key ...
Program Manager
Cypress, CA · On-site
$110K - $160K/yr
We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. The Program Manager will serve as the primary point of contact for multiple key ...
Quick apply
Program Manager
Cypress, CA · On-site
$110K - $160K/yr
We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. The Program Manager will serve as the primary point of contact for multiple key ...
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Quick apply
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Program Manager
Irvine, CA · On-site
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Program Manager
Irvine, CA · On-site
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Program Manager
Rowland Heights, CA · On-site
... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...
Program Manager
Rowland Heights, CA · On-site
... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Quick apply
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Program Manager
Ontario, CA · On-site
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Program Manager
Ontario, CA · On-site
Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Serving as a critical link between the Program Management Office (PMO) and Production, you will own ...
Program Manager
Rowland Heights, CA · On-site
... high-level program initiatives.Goalis to manage the entire ordercycle asto enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE ThePgMwill build a ...
Quick apply
Program Manager
Rowland Heights, CA · On-site
... high-level program initiatives.Goalis to manage the entire ordercycle asto enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE ThePgMwill build a ...
Program Manager
City Of Industry, CA · On-site
... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...
Quick apply
Program Manager
City Of Industry, CA · On-site
... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...
Customer Program Manager information
See Irvine, CA salary details
$9.55 - $16.98
1% of jobs
$16.98 - $24.42
5% of jobs
$24.42 - $31.85
9% of jobs
$38.36 is the 25th percentile. Wages below this are outliers.
$31.85 - $39.29
11% of jobs
$39.29 - $46.73
11% of jobs
$46.73 - $54.16
12% of jobs
The median wage is $54.82 / hr.
$54.16 - $61.60
18% of jobs
$68.41 is the 75th percentile. Wages above this are outliers.
$61.60 - $69.03
9% of jobs
$69.03 - $76.47
5% of jobs
$76.47 - $83.91
11% of jobs
$83.91 - $91.34
8% of jobs
$9
$58
$91
How much do customer program manager jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for customer program manager in Irvine, CA is $58.05, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $74.57 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer program manager?
To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.
How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?
Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.
What is a customer program manager?
A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.
What is the difference between Customer Program Manager vs Customer Success Manager?
| Aspect | Customer Program Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Overseeing customer programs, initiatives, and project delivery | Ensuring customer satisfaction and retention |
| Responsibilities | Managing multiple projects, coordinating resources, implementing programs | Building relationships, onboarding, providing ongoing support |
| Required Skills | Project management, communication, strategic planning | Customer relationship management, communication, problem-solving |
| Work Environment | Cross-functional teams, project-based settings | Client-facing, account management |
The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.
What cities near Irvine, CA are hiring for Customer Program Manager jobs? Cities near Irvine, CA with the most Customer Program Manager job openings:
NAMSA rating
7.9
Based on 15 frontline employees who took The Breakroom Quiz
49th of 120 rated laboratories
Job description
NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.
We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry's premier provider. We provide support for clients during every step of the product development lifecycle and beyond.
Come and work for an organization with the:
Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the
Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core
Values:
- Act with integrity in everything we do.
- Provide best-in-class customer experiences.
- Develop superior talent and deliver expertise.
- Respond with agility and provide timely results.
- Embrace collaboration, diverse perspectives and ideas.
Compensation Target:
$75,000.00
Job Description:
Serve as primary liaison for assigned accounts, ensuring clarity, alignment, and smooth delivery across multiple labs and teams.Lead complex or multisite client programs/projects from scope through completion.
Effectively recover and stabilize troubled client accounts or projects through proactive communication, issue resolution, and alignment across teams.
Provide program visibility through organized communication, effective meetings, and concise updates.
Schedule and facilitate effective meetings by bringing the right cross-functional stakeholders together, preparing agendas, capturing action-oriented notes, and creating supporting materials (e.g., slide decks) as needed.
Identify risks early, de-escalate issues, and resolve challenges to keep programs on track.
Maintain strong client relationships while representing the client internally across sales, operations, Study Directors, and other stakeholders.
Engage as an active member of the Global Client Success team to troubleshoot system issues, continuously enhance the client journey, and contribute to operational excellence efforts.
Support digital adoption and client navigation of NAMSA portals.
Ensure Salesforce data accuracy for assigned accounts and projects.
Provide insights, reporting, and feedback to drive client satisfaction and operational improvements.
Contribute subject matter expertise and support training of Global Client Success team members as needed.
Qualifications & Technical Competencies:
Bachelor's degree required; scientific discipline preferred.
7+ years of experience in client-facing, operational, or program/project management roles in Med Tech, Med Device, Bio Tech and Pharma required.
Strong communicator with demonstrated client empathy, professionalism, and service mindset.
Highly organized, detailoriented, and proactive with strong timemanagement skills.
Proven ability to manage multiple priorities in a matrixed environment.
Skilled problemsolver able to coursecorrect troubled projects or accounts.
Experience in regulated industries preferred; medical device experience a plus.
Proficiency with Salesforce, Microsoft Office (Teams, Outlook, Excel, PowerPoint), and client portals; technical aptitude and troubleshooting ability required.
Experience with scheduling and leading meetings, including use of Teams and Outlook.
Strong analytical skills with experience creating and maintaining data spreadsheets.
Program/project management experience preferred
PMP and CAPM certification preferred.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds (12 kgs).
Frequent use of telephone and video conferencing tools. Extensive use of computer keyboard and mouse; prolonged periods of sitting.
Noise level in the work environment is usually moderate.
Occasional Travel required
If there is any discrepancy between the above and federal and local legal requirements, the legal requirements apply.
The compensation grade range for this position is:
$68,800.00 - $133,700.00-
AnnualPlease Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
NAMSA is an equal employment opportunity company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.
About NAMSA
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