Customer Program Manager Jobs in Henderson, NV (NOW HIRING)

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Henderson, 560 W Warm Springs Rd 

Division: Solutions 
Job Posting Title: Programme Manager 
Time Type: Full Time

Position Description Summary:

Oversee and implement work processes and operational procedures for Schenker Project Operations offices.

Manage staffing for projects and identify training needs. Assist with audits, project milestone reporting, duty drawbacks and similar reports as required by corporate and project clients.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

Operations

Ensure that teams are fully functioning, staffed correctly and that work processes are mapped and can be monitored to ensure smooth transactions and visibility.

Maintain current knowledge on US Laws and Regulations regarding imports and exports within the project scopes. Ensure the training is provided and completed as required by corporate standards or as required to ensure best practices.

Develop and maintain relationships with Schenker Project Operations offices to ensure reliable access to key personnel and solutions as needed to manage critical project cargoes.

Troubleshoot and work to provide creative solutions when issues are escalated.

Personnel

Oversee and implement work processes to improve efficiency and quality of project forwarders.

Assess strengths and weaknesses of departments and key resources and work to provide the best possible environment for effectiveness within the Schenker teams.

Monitor working hours with specific attention on overtime and ensure use of holidays.

Manage staffing for new projects or as projects change throughout the process.

Recruit, interview and process new operations personnel.

Ensure core values and work processes are within the Schenker Inc., corporate standards and regulations.

Reporting

Assist with any required audits, project milestone reporting, duty drawbacks and similar reports as required by corporate and project clients.

Ensure management of the accruals list,

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment:

Assignment Complexity - Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. Ensure budgets, schedules, and performance requirements are met.

Accountability - Manage activities of two or more sections or departments through subordinate managers or professionals who exercise full supervision in terms of costs, methods, and employees. May not have subordinate managers.

Impact of Decisions - Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Working Relationships - Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of or gain acceptance of others in sensitive situations.

Scope - Establish operational objectives and assignments and delegate assignments to subordinate managers or professionals. Objectives are reviewed by senior management to determine success of operation. Involved in developing, modifying, and executing corporate policies that affect immediate operations and may also have company-wide effect.

Essential Functions:

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

This is a management position. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Bachelor's degree or equivalent required. Generally prefer 5+ years of related management experience. Extensive international experience in import/export logistics required.

For this position, the expected base pay range is $103,500.00 - $103,500.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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