Customer Program Manager Jobs in Franklin, TN (NOW HIRING)

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at MPS. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Modular Power Solutions (MPS)?

COMMITTED. INNOVATIVE. ENGAGED.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding, Modular Power Solutions (MPS) has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the premier industrialized construction manufacturers in the United States,you will have the unique benefit of being a shareholder at a company experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The Program Manager serves as the strategic interface between our programmatic level customers and the organization, guiding complex programs across the full product life cycle with clarity and accountability. Leveraging a strong engineering or estimating background-enhanced by experience in preconstruction or general contracting-they provide informed leadership on scope, pricing, and design decisions. The role oversees program forecasting, customer relationship stewardship, and change order governance to ensure disciplined execution and longterm customer confidence. Deep familiarity with the data center industry further enables the Program Manager to anticipate market dynamics and deliver solutions aligned with customer and industry demands.

WHAT YOU'LL DO:

• Serve as the main point of contact for programmatic level customers, ensuring clear communication, alignment, and exceptional service throughout the program life cycle.

• Maintain a deep understanding of pricing structures, design requirements, and project scope to support accurate planning and decision-making.

• Manage a team of project specific managers, as applicable, based on size and scope of the customer. Serve as point of escalation for project-specific challenges as needed.

• Manage multi-year forecast and track key account metrics

• Review, evaluate, and process change orders, ensuring alignment with contractual requirements and customer expectations.

• Build and maintain strong, long-lasting client relationships with a white glove service approach.

• Manage and present program metrics during customer business reviews.

• Partner with Customer Success team to identify growth opportunities within existing programs.

• The duties and responsibilities describe this position's general nature and scope of work. This is a partial listing, and other responsibilities will be assigned based on the position's role within the business unit.

• Advanced ability to adapt to evolving customer priorities

• Meet internal and external customer demands and resolve problems of advanced complexity

• Provide clear direction in complex situations with competing priorities with professionalism and composure

• Must possess the utmost of personal integrity by exemplifying MPS' core values daily (We Care, We Share, We Listen, We Innovate, We Excel) to maintain the superior reputation of MPS

• Thorough understanding of MPS safety protocols and procedures

• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Autodesk Construction Cloud (ACC), Power BI and Oracle experience required.

• Proficient in Accubid, P5, and/or Microsoft Projects

• Ability to perform duties in a professional manner and appearance.

• Effective oral and written communication skills

• Ability to be self-motivated, proactive and an effective team player

• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

• 8 years of experience required.

• Bachelor's degree in Engineering, Construction Management, or related field; equivalent experience considered.

• Mission Critical Experience required

• Advanced experience in account management, preferably in industrialized construction role.

• Ability to interpret technical documents, pricing models, and design specifications.

• Proven ability to manage multiple programs simultaneously in a fast-paced environment.

• Can be a combination of training, education and relevant work experience that is equivalent.

TRAVEL:

• 10 - 30%

• General work environment - Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning. May be sitting for long periods, standing, walking, typing, carrying, pushing, and bending.

• Noise level is usually low to medium; can be loud on a job site.

• Occasional lifting of up to 40 lbs.

Learn more about our nonprofit, The Rosendin Foundation which was established to positively impact communities, build and empower people and inspire innovation.

• Check out our Culture of Care - MPS Culture of Care

• ESOP - Employee Stock Ownership

• 401k

• Annual bonus program based upon performance, profitability, and achievement

• 17 PTO days per year plus 10 paid holidays

• Medical, Dental, Vision Insurance

• Term Life, AD&D Insurance, and Voluntary Life Insurance

• Disability Income Protection Insurance

• Pre-tax Flexible Spending Plans (Health and Dependent Care)

• Charitable Giving Match with our Rosendin Foundation

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business...and your career.

MPS is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.