ZipRecruiter

Log In

1

Customer Program Manager Jobs in Castro Valley, CA

Cisco

Principal Customer Program Manager

San Jose, CA · On-site

$233K - $330K/yr

Regularly communicate program status and key issues to management * Develop a close working relationship with customer development teams and use creativity to find solutions to their issues Minimum ...

Cisco

Principal Customer Program Manager

San Jose, CA · On-site

$233K - $330K/yr

Regularly communicate program status and key issues to management * Develop a close working relationship with customer development teams and use creativity to find solutions to their issues Minimum ...

Aeva, Inc.

Senior Customer Program Manager

Mountain View, CA · On-site +1

$182K - $245K/yr

The Senior Customer Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for key accounts, building trust and rapport while identifying and ...

Aeva, Inc.

Senior Customer Program Manager

Mountain View, CA · On-site +1

$182K - $245K/yr

The Senior Customer Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for key accounts, building trust and rapport while identifying and ...

next page

Showing results 1-20

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Castro Valley, CA

Customer Program Manager information

See Castro Valley, CA salary details

$10

$62

$98

How much do customer program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer program manager in Castro Valley, CA is $62.40, according to ZipRecruiter salary data. Most workers in this role earn between $41.59 and $80.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Castro Valley, CA are hiring for Customer Program Manager jobs? Cities near Castro Valley, CA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you

Customer Program Manager

Air Express International USA, Inc.

San Francisco, CA

$105K - $141K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title: Customer Program Manager

Job Location: Brisbane, California


The Customer Program Manager is responsible for leading and optimizing customer-focused logistics operations, ensuring high service quality, operational efficiency, and strong customer satisfaction across air and/or ocean freight services. The role acts as the primary bridge between customers, operations, and commercial teams, driving execution excellence and continuous improvement.


Key Responsibilities:

  • Act as the primary operational contact for assigned customers, ensuring service delivery meets agreed KPIs and SLAs
  • Monitor customer performance, satisfaction levels, and proactively resolve service issues
  • Lead regular customer reviews (QBRs/MBRs) in partnership with Sales and Key Account teams
  • Ensure consistent communication on shipment status, escalations, and service improvements
  • Oversee end-to-end shipment execution (import/export) across air and/or ocean freight
  • Ensure compliance with DGF operational standards, SOPs, and regulatory requirements
  • Coordinate with internal teams (Gateway, Brokerage, Warehouse, Transport) to ensure seamless execution
  • Drive operational efficiency, cost control, and productivity improvements
  • Manage customer-specific SOPs, ensuring alignment across all stakeholders
  • Identify operational gaps and implement continuous improvement initiatives
  • Support implementation of new business, transitions, or customer onboarding
  • Ensure data accuracy in systems (e.g., shipment milestones, billing, reporting)
  • Support revenue and profitability targets through cost control and operational efficiency
  • Monitor shipment profitability, accessorial charges, and billing accuracy
  • Collaborate with Finance/AR teams to resolve disputes and improve cash collection
  • Work closely with Sales, Key Account Management, and Product teams to support growth
  • Act as the voice of the customer internally, ensuring alignment across functions
  • Coordinate with regional/global teams for multinational customer programs
  • Lead and develop Customer Operations specialists or coordinators
  • Set clear performance objectives aligned to KPIs and customer expectations
  • Promote a customer-centric, high-performance culture

Skills & Requirements

  • 5-10 years of freight forwarding/logistics experience (AFR/OFR preferred)
  • Strong knowledge of end-to-end forwarding operations and customer processes
  • Proven customer management and stakeholder engagement skills
  • Ability to manage escalations and drive resolution under pressure
  • Strong analytical and problem-solving capabilities
  • Proficiency in logistics systems (e.g., CargoWise or similar)
  • Excellent communication and presentation skills
  • The candidate must be able to analyze and review customer profitability to identify opportunities for revenue growth and margin improvement.


Pay Range: $105,843.75 - $141,125.00+ (Based on Experience)

 

Benefits (All Non-Union Employees)

  • Compensation: Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
  • Vision: Optional coverage for exams, frames, and contacts.
  • Dental: Optional coverage for preventive, basic, and major services.
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
 

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

#LI-RL2

Employment Type: FULL_TIME

Apply