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Customer Performance Jobs (NOW HIRING)

Greystar Worldwide, LLC

Performance Associate

Houston, TX · On-site

$55K - $61K/yr

This role aims to drive leasing and customer service efforts through assessing multiple avenues of ... Develop performance agendas for site visits, focusing on leasing and customer service * Create ...

Donan Consulting

Performance Tester

Washington, DC

The Performance Tester position will evaluate existing and identify new or enhanced systems ... Apply Customer Lens: The ability to provide the best service to customers (internal and external ...

krg technology inc

Performance Tester

Portland, OR

Company Description Karthik J | Resourcing Specialist 5+ years of experience working on performance ... Good communication and customer facing skills Additional Information All your information will be ...

Impel

Performance Manager

NY · On-site +1

By working closely with customers, you'll gain a deep understanding of their business needs and ... The Performance Manager will have 3-5 years of work experience in Account Management, with a strong ...

Kenvue

Associate Manager, Customer Strategy

Summit, NJ · On-site

$110K - $156K/yr

This role sits at the intersection of customer, category, and brand strategy-translating enterprise priorities and performance insights into executable customer plans. It acts as a strategic thought ...

Ducommun

Customer Service Associate

Warren, RI

$14.50 - $20/hr

... performance metrics - Support internal reviews and customer business reviews as needed - Cross-Functional Coordination - Interface with engineering, quality, finance, and operations to ensure ...

The Fedcap Group

Performance Manager

Ellsworth, ME · On-site

$60K/yr

What You'll Do As Performance Manager with Fedcap Families, you will lead one of our Opportunity ... Proven strong customer service mindset , with the ability to anticipate employer, funder ...

The Fedcap Group

Performance Manager

Lewiston, ME · On-site

$60K/yr

What You'll Do As Performance Manager with Fedcap Families, you will lead one of our Opportunity ... Proven strong customer service mindset , with the ability to anticipate employer, funder ...

Celestica

Customer Program Manager

Maple Grove, MN · On-site

$96K - $125K/yr

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Knowledge/Skills/Competencies * In-depth knowledge of the manufacturing process ...

Hermeus

Performance Engineer

Los Angeles, CA · On-site

$91K - $187K/yr

Develop, validate, and maintain propulsion system performance models to support aircraft integration, certification, and customer deliverables. * Generate aircraft and engine performance data for ...

Fedcap

Performance Manager

Sanford, ME · On-site

$60K/yr

What You'll Do As Performance Manager with Fedcap Families, you will lead one of our Opportunity ... Proven strong customer service mindset , with the ability to anticipate employer, funder ...

The Fedcap Group

Performance Manager

Skowhegan, ME

$60K/yr

What You'll Do As Performance Manager with Fedcap Families, you will lead one of our Opportunity ... Proven strong customer service mindset , with the ability to anticipate employer, funder ...

The Fedcap Group

Performance Manager

Sanford, ME

$60K/yr

What You'll Do As Performance Manager with Fedcap Families, you will lead one of our Opportunity ... Proven strong customer service mindset , with the ability to anticipate employer, funder ...

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How much do customer performance jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer performance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Performance role?

A Customer Performance role typically focuses on monitoring, analyzing, and improving the experiences and outcomes of customers when interacting with a company's products or services. This position often involves gathering customer feedback, identifying areas for improvement, and working with internal teams to implement changes that enhance customer satisfaction and loyalty. The goal is to ensure that customers achieve their desired outcomes efficiently and effectively, thereby driving business growth and retention.

How does the Customer Performance role typically collaborate with other departments to enhance client satisfaction?

Professionals in Customer Performance often work cross-functionally, partnering with teams such as sales, account management, product, and support to address client needs and improve service delivery. They analyze customer feedback and performance data to identify trends and coordinate solutions, ensuring clients achieve their desired outcomes. Effective communication and collaboration are key, as the role serves as a bridge between customers and internal teams to drive continuous improvement and foster long-term relationships.

What is the difference between Customer Performance vs Customer Service Representative?

AspectCustomer PerformanceCustomer Service Representative
Required CredentialsTypically no formal certifications; may prefer experience in sales or customer relationsHigh school diploma or equivalent; often requires customer service training
Work EnvironmentSales-focused settings, retail, or call centersCall centers, retail stores, or service desks
Employer & Industry UsageUsed in sales and marketing to measure customer engagement and satisfactionCommon in customer support roles across various industries
Search & Comparison IntentUnderstanding performance metrics and roles in customer engagementSeeking customer support roles and responsibilities

Customer Performance focuses on evaluating and improving customer engagement and satisfaction, often in sales or marketing contexts. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles involve customer interaction, Customer Performance emphasizes metrics and strategies, whereas Customer Service Representatives focus on day-to-day customer support tasks.

What are the key skills and qualifications needed to thrive as a Customer Performance Manager, and why are they important?

Customer Performance Managers need strong analytical abilities, a solid understanding of customer metrics, and typically a degree in business or a related field. Familiarity with CRM software, data visualization tools, and performance management systems is essential. Excellent communication, problem-solving skills, and a customer-centric mindset help them build trust and drive client success. These capabilities are crucial for optimizing customer satisfaction, retention, and business growth.
More about Customer Performance jobs
What job categories do people searching Customer Performance jobs look for? The top searched job categories for Customer Performance jobs are:
Infographic showing various Customer Performance job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Performance Associate

Performance Associate

Greystar Worldwide, LLC

Houston, TX • On-site

$55K - $61K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Greystar rating

7.9

Company rating: 7.9 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

54th of 154 rated real estate companies

Job description

ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The Performance Specialist plays a key role in driving operational excellence for our regional assets by analyzing performance metrics, identifying needs, and strategizing coaching and training initiatives. This role aims to drive leasing and customer service efforts through assessing multiple avenues of data and action plans.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
  • Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities.
  • Develop performance agendas for site visits, focusing on leasing and customer service
  • Create leasing action plans with clear accountability and due dates.
  • Maintain and manage conversion tracking spreadsheets.
  • Assist in planning and executing marketing and retention events.
  • Schedule and coordinate performance visits, including sending calendar invites.
  • Evaluate lead management practices, including email response time/ etiquette and phone call quality via LM Systems.
  • Create coaching plans based on on-site observations to support leasing training.
  • Collaborate with the Sr. Manager to develop training reviews for lead management, leasing, and customer service.
  • Update and distribute the Broadstone Weekly Report.
  • Analyze shopping reports and develop action plans when performance gaps are identified.
  • Review and coach teams on DARs (Daily Activity Report) as needed.
  • Organize and participate in "Kick Off" meetings for new initiatives or properties.
  • Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met.
  • Shadow team members on phone, email, and in-person interactions to evaluate sales performance and create coaching plans.
  • Conduct on-site reviews of lead management systems and scores, offering strategies to improve performance.
  • Review action plans with Community Managers and gather insights on additional performance challenges.
  • Hold weekly meetings with the Sr. Manager to plan ahead and address any emerging challenges.
  • Facilitate coaching sessions through site visits, virtual meetings, and regional workshops (e.g., Leasing, ACM/CM meetings, New Hire training, Roundtables).
  • Participate in meetings with Regional Property Managers to discuss property-specific training needs.

#LI-AK1
The salary range for this position is $55,000 - $61,000
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
  • Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
  • Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:
  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
  • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
  • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
  • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
  • 401(k) with Company Match up to 6% of pay after 6 months of service.
  • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
  • Employee Assistance Program.
  • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
  • Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

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