Customer Performance Jobs (NOW HIRING)

As the world's largest fluid power distributor, Applied Industrial Technologies® and the Applied Fluid Power® network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Additionally, Applied Industrial Technologies® and the Applied Fluid Power® network of companies has one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics to assist with problem solving, system building, troubleshooting, and other custom requirements.
A Fluid Power MRO Specialist at Applied Industrial Technologies uses their knowledge of hydraulic/pneumatic fluid power solutions combined with basic customer management skills to define and offer technical solutions to customers. They spend the majority of their time as a business development partner with our team of Account Managers located in our US Service Centers playing the role of local, technical expert building relationships with existing and new customers throughout their assigned territory and growing our business. This key role has a direct impact on our customer's and Applied Industrial Technologies' business results.
Core Responsibilities:
• Cooperatively create and execute an engagement plan with local US Service Center sales teams identifying and engaging high potential accounts in assigned region including local and strategic accounts to achieve sales and profit goals
• Act as local, technical fluid power expert in assigned region including facilitating technical supplier interactions with internal sales teams and customers
• Confer with customers, supplier representatives and internal resources to prepare and present fluid power solutions to both internal associates and customers in order to drive new business. This includes reviewing installed solutions, drawings, plans and other customer documents to prepare technical proposals involving products and services offered.
• Conduct fluid power training for both internal associates and customers to increase knowledge of Fluid Power and demonstrate expertise and value
• Develop professional working relationships with key supplier resources to help specify products and systems that will enhance customer performance
• Coordinate projects with US Service Center personnel
• Assist development of the Fluid Power collaborative knowledge base including applications, interchanges, case histories, Documented Value Added activities, market activities and competitor activities
Position Requirements:
• 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic)
• HS Diploma or Equivalent required; Technical Diploma, or Bachelor's Degree or extensive fluid power application experience preferred
• Strong mechanical aptitude with a desire and passion to learn; International Fluid Power Society (IFPS) Certification preferred
• Ability to read and understand technical drawings and system schematics
• Ability to clearly communicate technical thoughts and solutions to multiple levels
• Familiar with MS Office including remote collaboration tools (eg. video conferencing)
• Strong written & verbal communication & English grammar skills
• Ability to effectively work independently and as part of a team
• Proven problem solving skills, ability to multi-task, time management skills, sense of urgency and a bias for action
Desired characteristics:
• Highly developed listening, questioning and effective negotiating skills
• Ability and desire to quickly learn and leverage new products, industry trends, processes and systems
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.