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Customer Pay Collector Jobs (NOW HIRING)

Beck Automotive Group

Collector

Palatka, FL

$18 - $24/hr

Drive daily outbound calls to reach customers with delinquent accounts * Lock in payment ... Competitive Pay Plan: Recognizing and rewarding your contributions. * Low-Cost Health Insurance:

Beck Automotive Group

Collector

Palatka, FL · On-site

$18 - $24/hr

Drive daily outbound calls to reach customers with delinquent accounts * Lock in payment ... Competitive Pay Plan: Recognizing and rewarding your contributions. * Low-Cost Health Insurance:

Beck Automotive Group

Collector

Palatka, FL · On-site

$18 - $24/hr

Drive daily outbound calls to reach customers with delinquent accounts * Lock in payment ... Competitive Pay Plan: Recognizing and rewarding your contributions. * Low-Cost Health Insurance:

Minden Medical Center

Collector

Minden, LA · On-site

$16 - $21/hr

With a competitive pay rate, you'll enjoy the stability of a full-time position while making a ... Your contributions will be recognized and appreciated as you engage in customer-centric ...

Minden Medical Center

Collector

Minden, LA · On-site

$16 - $21/hr

With a competitive pay rate, you'll enjoy the stability of a full-time position while making a ... Your contributions will be recognized and appreciated as you engage in customer-centric ...

Minden Medical Center

Collector

Minden, LA · On-site

$16 - $21/hr

With a competitive pay rate, you'll enjoy the stability of a full-time position while making a ... Your contributions will be recognized and appreciated as you engage in customer-centric ...

OU Health (Parent)

Collector II

Costa Mesa, CA

$24 - $28/hr

Location - Costa Mesa, California- 92626 Pay range - $24 - $28 per hour. Length of assignment - 3 ... customer service. * Working knowledge of Epic Resolute, Eric Care, and Epic CPOE. * Intermediate ...

OU Health (Parent)

Collector II

Costa Mesa, CA

$24 - $28/hr

Location - Costa Mesa, California- 92626 Pay range - $24 - $28 per hour. Length of assignment - 3 ... customer service. * Working knowledge of Epic Resolute, Eric Care, and Epic CPOE. * Intermediate ...

City of Gardiner

Deputy Tax Collector

Gardiner, ME · On-site

$25.58 - $28.41/hr

This person must excel in customer service and have a desire to be part of a great team. They will ... Starting pay is $25.58 to $28.41 per hour depending on experience, plus excellent benefits ...

D & A Services, LLC

Collector - Metairie

Metairie, LA · On-site

$18 - $25/hr

... customers. D & A Services offers a base pay between $18.00 and $25.00 per hour, along with a ... As a Debt Collector, you will be responsible for managing and recovering outstanding debts owed to ...

Wilber Jobs

Subrogation Collector

Newark, OH · On-site

$19 - $21/hr

Our Collectors start with a base pay of $19.00 an hour ($21.00/hour if bilingual in Spanish) along ... Make outbound calls to customers/debtors informing of claim filed against them * Provide clarity on ...

D & A Services, LLC

Collector - Metairie

Metairie, LA · On-site

$18 - $25/hr

... customers. D & A Services offers a base pay between $18.00 and $25.00 per hour, along with a ... As a Debt Collector, you will be responsible for managing and recovering outstanding debts owed to ...

D & A Services, LLC

Debt Collector - Houston

Houston, TX · On-site

$17 - $23/hr

... customers. D & A Services offers a base pay between $17.00 and $23.00 per hour, along with a ... As a Debt Collector, you will be responsible for managing and collecting outstanding debts from ...

D & A Services, LLC

Debt Collector - Houston

Houston, TX · On-site

$17 - $23/hr

... customers.D & A Services offers a base pay between $17.00 and $23.00 per hour, along with a ... As a Debt Collector, you will be responsible for managing and collecting outstanding debts from ...

Center Parc Credit Union

Collector I

Atlanta, GA · On-site

$19.56 - $24.45/hr

Appropriately and timely research pay history disputes. * Under the direction of the Collections ... Exhibit customer focus and positive customer service demeanor each day. * Handle multiple tasks ...

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Customer Pay Collector information

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$8

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$26

How much do customer pay collector jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer pay collector in the United States is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.95 per hour, depending on experience, location, and employer.

What is a customer pay collector?

Customer Pay Collectors are professionals responsible for contacting customers to collect outstanding payments on overdue accounts. They typically work for businesses, financial institutions, or collections agencies and use phone calls, emails, and sometimes in-person visits to remind customers of their payment obligations. Their goal is to recover owed funds while maintaining positive customer relationships, often by negotiating payment plans or settlements. This role requires strong communication, negotiation skills, and knowledge of relevant laws and regulations.

How does a customer pay collector typically collaborate with other departments to resolve payment issues?

A Customer Pay Collector often works closely with departments such as customer service, sales, and accounting to resolve payment discrepancies and ensure timely collections. For instance, they may coordinate with customer service to clarify billing questions or confirm service delivery, and with accounting to reconcile accounts and process payments. This collaboration helps streamline the collection process and improves customer satisfaction by resolving issues efficiently. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer pay collector, and why are they important?

To thrive as a Customer Pay Collector, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often with experience in accounts receivable or collections. Familiarity with billing software, CRM systems, and spreadsheets like Microsoft Excel is typically required. Outstanding communication, negotiation skills, and patience are crucial soft skills for handling sensitive payment discussions and maintaining positive client relationships. These abilities ensure effective debt recovery while preserving customer goodwill and supporting the organization's financial health.

What is the difference between Customer Pay Collector vs Collections Specialist?

AspectCustomer Pay CollectorCollections Specialist
CredentialsHigh school diploma, sometimes relevant certificationsHigh school diploma, often similar certifications
Work EnvironmentCall centers, offices, customer service settingsCall centers, offices, financial institutions
Employer & IndustryFinancial services, healthcare, utilitiesBanking, finance, healthcare
Search & Comparison IntentYesYes

The main difference between a Customer Pay Collector and a Collections Specialist lies in their specific roles. Customer Pay Collectors primarily focus on collecting payments directly from customers, often handling inbound and outbound calls to resolve billing issues. Collections Specialists may handle broader debt recovery tasks, including overdue accounts and more complex collections processes. Both roles require similar credentials and work in comparable environments, but Customer Pay Collectors typically work more directly with customers to facilitate payments.

How do customer pay collectors get paid?

Customer pay collectors typically earn a salary or hourly wage, and some may receive commissions or bonuses based on the amount of debt recovered. Compensation can also include benefits such as health insurance and paid time off, depending on the employer. They often use collection software and must adhere to regulations governing debt collection practices.

What cities are hiring for Customer Pay Collector jobs?

Cities with the most Customer Pay Collector job openings:

What states have the most Customer Pay Collector jobs?

States with the most job openings for Customer Pay Collector jobs include:

What are popular job titles related to Customer Pay Collector jobs?

For Customer Pay Collector jobs, the most frequently searched job titles are:

Customer Pay Collector jobs near you

Refuse Collector

New Braunfels, TX • On-site

City of New Braunfels, TX
See more jobs at City of New Braunfels, TXexternal

$16.23 - $19.48/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

City Of New Braunfels rating

9.5

Company rating: 9.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Department:
Solid Waste Residential Services
FLSA Status:
Nonexempt
Hiring Salary:
Refuse Collector I range: $16.23 - $19.48
Refuse Collector II range: $16.88 - $20.26
Refuse Collector III range: $18.26 - $21.92
Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?
What we're looking for: A motivated and collaborative individual to join the Solid Waste division. You will continue to successfully serve the current and future needs of the New Braunfels community. Under general supervision, performs a variety of customer service and manual labor tasks associated with the operation of the City's recycling center drop off facility and assists with maintenance of recycle center vehicles and equipment in accordance with safety regulations and procedures.
Benefits & Total Rewards:
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.
  • Competitive medical, dental and vision insurance
  • 2:1 match on retirement contribution
  • Paid volunteer time off - 16 hours per year
  • Vacation accrual starts at date of hire - up to 120 hours annually your first year
  • Get paid to stay - longevity pay on top of your regular pay after one full year
  • Tuition reimbursement program
  • Bilingual pay offered
  • Keep learning - professional and personal development training available

The responsibilities you'll be trusted with:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Refuse Collector I
  • Assists customers with unloading recyclable materials at assigned City recycling facility.
  • Operates a hydraulic unit to compact waste materials and an electric processing machine to densify plastic foam.
  • Assists in the manual collection of solid waste, green waste and recyclable materials from residential and commercial sites on established routes; picks up, carries and empties and returns small garbage cans and designated recycling and green waste containers or maneuvers large garbage containers to collection vehicle and back without damage to containers or vehicle; operates mechanism(s) for loading and dumping into collection vehicle; picks up litter and debris caused during collection from roadway and/or right-of-way and deposits in collection vehicle.
  • Directs traffic and guides the deposit of waste into proper containers.
  • Directs and instructs customers on various division recycling services and policies.
  • Monitors and enforces rules and procedures with respect to division requirements for acceptable materials and customer activities at assigned City recycling facility.
  • Acts as a City representative and main point of contact for on-site customer needs, concerns and emergencies.
  • Assists Solid Waste Coordinator with outreach and education efforts such as tours, demonstrating equipment usage, wearing of recycling mascot uniform, etc.
  • Maintains records and logs for recycling facility activity reports.
  • Performs routine operator maintenance on assigned stationary and mobile equipment and performs manual labor tasks as assigned.
  • Maintains a clean, orderly, organized, and safe public recycling facility.
  • Physically loads, unloads, manipulates, and manages a variety of materials.
  • Utilizes appropriate safety equipment and procedures.
  • Identifies and reports maintenance and safety needs of equipment and facilities.
  • Recognizes, avoids, and reports unsafe acts, conditions, accidents and injuries.
  • Successfully complete 6-month probation period
  • Demonstrate proper use and care of all personal protective equipment (PPE)
  • Demonstrates mastery of safe vehicle mounting, riding, dismounting, and guiding techniques for a rear load collection vehicle
  • Consistently demonstrates reliability and punctuality and follows through with tasks, completing them in a timely manner.
  • Consistently demonstrates the willingness and ability to work as part of a team, supporting colleagues and contributing to group efforts
  • Consistently demonstrates the willingness and ability to learn new tasks and master various job requirements while maintaining professionalism and a positive, team-first attitude
  • Performs other duties as assigned or required.

Refuse Collector II
In addition to responsibilities and behaviors of a Refuse Collector I:
  • Demonstrates an increasing knowledge of the City's geography and proficiency to assist in at least two of the following operational areas within SWRD: commercial rear-load, residential green waste, and recycling center operations
  • Demonstrates proficiency in correct and safe operation for servicing all containers used in rear-load operations, packing of the waste, and dumping of various rear load collection vehicles
  • Demonstrates the willingness and ability to learn new skills for the betterment of the team, which may include basic welding and forklift operation
  • Continues to consistently display attributes of Refuse Collector I

Refuse Collector III
In addition to responsibilities and behaviors of a Refuse Collector III:
  • Obtains a minimum Class B CDL
  • Proficiently assists in all three of the following areas within SWRD: commercial rear-load, residential green waste, and recycling center operations
  • Maintains proficiency in either basic welding, forklift operations, OR both
  • Safely and efficiently performs duties as a Solid Waste Operator when needed
  • Continues to consistently display attributes of Refuse Collector I and II

Your areas of knowledge and expertise that matter most for this role:
MINIMUM QUALIFICATIONS:
Education and Experience:
High School diploma or GED equivalent, AND a strong background in general labor, with a proven ability to perform physically demanding tasks and work outdoors in various environments.
Required Licenses or Certifications:
  • Must possess a valid Texas Driver's License.

Required Knowledge of:
  • Knowledge of the basic safety procedures for vehicle backing, safe conduct around heavy equipment, safe lifting and pulling techniques, and ensuring personal safety while working in a dynamic, outdoor environment.
  • Basic customer service skills
  • Strong interpersonal skills and the ability to work as part of a team
  • City policies and procedures.
  • City safety rules and regulations, occupational hazards and safety precautions.

Required Skill in:
  • Safety awareness and the ability to follow safety protocols and properly use personal protective equipment
  • Effective communication and the ability to work well with team members and supervisors
  • Adaptability to learn and master varying job requirements as needed
  • Establishing and maintaining cooperative working relationships with City employees and the public

Your Work Environment:
  • Work is performed outdoors in all weather conditions frequently while riding on the Collector's step of a collection vehicle, with exposure to hazardous equipment, dust, pollen, damp/wet surfaces and high noise levels, fumes, odors; may work in cramped spaces and conditions with poor lighting and ventilation; susceptible to mechanical hazards associated with equipment and other safety hazards due to working in and around traffic. Performs bending, squatting, kneeling, climbing, twisting, crawling and reaching both to ground level and overhead; may be required to lift and carry up to 100 pounds and/or push and pull up to 150 pounds; use of fine motor skills, must hold and grip objects. Subject to working in awkward positions and periods of prolonged walking, standing or sitting.
  • Employee is required to wear PPE such as but not limited to: steel toe boots, hard hat with chin strap, gloves, safety glasses, and high visibility uniforms.
  • Employee may be required to work weekends, holidays and other irregularly scheduled times.
  • May be required to work immediately before, during or immediately after an emergency or disaster.
  • NOTE: This position is designated safety and/or security sensitive.

The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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