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Customer Pay Collector Jobs (NOW HIRING)

Charlie Health

Self Pay Collector

Nashville, TN · Hybrid

$16.50 - $22/hr

Manage patient balances ensuring the account is clean and ready for self-pay collections post all ... insurance, customer services, claims, billing, call center, or management. Benefits Please note ...

Charlie Health

Self Pay Collector

Nashville, TN · Hybrid

$16.50 - $22/hr

... insurance, customer services, claims, billing, call center, or management. Benefits Please note ... Charlie Health will never ask you to pay a fee or download software as part of the interview ...

Goal Solutions

Collector

Sioux Falls, SD · On-site

$16 - $18/hr

Starting Pay : Collector I: $16-$18/hour + 15% shift differential + up to $400/month in performance ... Adaptable, resilient, customer-focused professionals who thrive in performance-driven environments ...

Gravity Diagnostics

Collector

Ashland, KY · On-site

$16 - $18/hr

Specimen Collector   Department:  Collector Reports to:  Collector Supervisor Pay Group:  ... customers. This role will also perform a wide variety of administrative/clerical duties.

New

Gravity Diagnostics

Collector

Bowling Green, KY · On-site

$16 - $18/hr

Specimen Collector   Department:  Collector Reports to:  Collector Supervisor Pay Group:  ... customers. This role will also perform a wide variety of administrative/clerical duties.

POINT BREEZE CREDIT UNION GROUP

COLLECTOR

Hunt Valley, MD · On-site

$20.50 - $30.76/hr

Responsible for Courtesy Pay and Negative Balance queues, as well as, the reporting to Deluxe when ... Must be self-motivated, team oriented, confident and possess excellent customer service skills.

POINT BREEZE CREDIT UNION GROUP

COLLECTOR

MD · On-site

$20.50 - $30.76/hr

Responsible for Courtesy Pay and Negative Balance queues, as well as, the reporting to Deluxe when ... Must be self-motivated, team oriented, confident and possess excellent customer service skills.

Gravity Diagnostics

Collector

Bowling Green, KY · On-site

$15.75 - $17.75/hr

Collector Supervisor Pay Group: Non-Exempt Schedule - Saturday ONLY 8am-12pm Job Summary: You will ... Conduct specimen collections competently, following collection procedures and customer requirements ...

Gravity Diagnostics

Collector

Ashland, KY · On-site

$14 - $15.75/hr

Collector Supervisor Pay Group: Non-Exempt Twice Weekly - 12p-6p Job Summary: You will be ... Conduct specimen collections competently, following collection procedures and customer requirements ...

New

Arrowhead Orthopaedics

Collector

Redlands, CA · On-site

$17 - $23/hr

The hours, pay scale, and benefits will be defined as agreed upon. BASIC FUNCTION: Under the ... care and customer satisfaction. All communication should be professional and any unresolved ...

Arrowhead Orthopaedics

Collector

Redlands, CA · On-site

$17 - $23/hr

The hours, pay scale, and benefits will be defined as agreed upon. BASIC FUNCTION: Under the ... care and customer satisfaction. All communication should be professional and any unresolved ...

Arrowhead Orthopaedics

Collector

Redlands, CA · On-site

$23/hr

The hours, pay scale, and benefits will be defined as agreed upon. BASIC FUNCTION: Under the ... care and customer satisfaction. All communication should be professional and any unresolved ...

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Customer Pay Collector information

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How much do customer pay collector jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer pay collector in the United States is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.95 per hour, depending on experience, location, and employer.

What is a customer pay collector?

Customer Pay Collectors are professionals responsible for contacting customers to collect outstanding payments on overdue accounts. They typically work for businesses, financial institutions, or collections agencies and use phone calls, emails, and sometimes in-person visits to remind customers of their payment obligations. Their goal is to recover owed funds while maintaining positive customer relationships, often by negotiating payment plans or settlements. This role requires strong communication, negotiation skills, and knowledge of relevant laws and regulations.

How does a customer pay collector typically collaborate with other departments to resolve payment issues?

A Customer Pay Collector often works closely with departments such as customer service, sales, and accounting to resolve payment discrepancies and ensure timely collections. For instance, they may coordinate with customer service to clarify billing questions or confirm service delivery, and with accounting to reconcile accounts and process payments. This collaboration helps streamline the collection process and improves customer satisfaction by resolving issues efficiently. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer pay collector, and why are they important?

To thrive as a Customer Pay Collector, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often with experience in accounts receivable or collections. Familiarity with billing software, CRM systems, and spreadsheets like Microsoft Excel is typically required. Outstanding communication, negotiation skills, and patience are crucial soft skills for handling sensitive payment discussions and maintaining positive client relationships. These abilities ensure effective debt recovery while preserving customer goodwill and supporting the organization's financial health.

What is the difference between Customer Pay Collector vs Collections Specialist?

AspectCustomer Pay CollectorCollections Specialist
CredentialsHigh school diploma, sometimes relevant certificationsHigh school diploma, often similar certifications
Work EnvironmentCall centers, offices, customer service settingsCall centers, offices, financial institutions
Employer & IndustryFinancial services, healthcare, utilitiesBanking, finance, healthcare
Search & Comparison IntentYesYes

The main difference between a Customer Pay Collector and a Collections Specialist lies in their specific roles. Customer Pay Collectors primarily focus on collecting payments directly from customers, often handling inbound and outbound calls to resolve billing issues. Collections Specialists may handle broader debt recovery tasks, including overdue accounts and more complex collections processes. Both roles require similar credentials and work in comparable environments, but Customer Pay Collectors typically work more directly with customers to facilitate payments.

How do customer pay collectors get paid?

Customer pay collectors typically earn a salary or hourly wage, and some may receive commissions or bonuses based on the amount of debt recovered. Compensation can also include benefits such as health insurance and paid time off, depending on the employer. They often use collection software and must adhere to regulations governing debt collection practices.

What cities are hiring for Customer Pay Collector jobs?

Cities with the most Customer Pay Collector job openings:

What states have the most Customer Pay Collector jobs?

States with the most job openings for Customer Pay Collector jobs include:

What are popular job titles related to Customer Pay Collector jobs?

For Customer Pay Collector jobs, the most frequently searched job titles are:

Customer Pay Collector jobs near you

Account Representative - Self Pay Collector

Avon, IN • Hybrid

Cummins Behavioral Health Systems
Offices of Mental Health Practitioners • 201 - 500 employees
Learn more about Cummins Behavioral Health Systemsexternal

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Cummins Behavioral Health Systems, Inc. is seeking an Account Representative - Self Pay Collector to work in our Avon Business office.  This representative will be responsible for completing accurate billing processes and collecting self-pay balances. Candidates must currently reside in Indiana or be willing to relocate. This position will require in-office attendance during the initial training period, with the possible opportunity for a hybrid work schedule thereafter.

Essential Job Functions Include:

  • Processes claims in a timely and accurate fashion
  • Makes telephone inquiries on delinquent claims
  • Interacts with consumers in a polite and respectful manner
  • Ensures confidentiality of consumer records
  • Other duties as assigned

Education/Experience:

  • 2-3 years experience in computerized medical billing, coding, and collections
  • Knowledge of third-party payers, billing requirements, and reimbursement methods
  • Experience with spreadsheets and word processing is preferred

Cummins Benefits Include:

  • Excellent work life balance (paid time off and holidays)
  • Comprehensive insurance package
  • Matching contributions to your 401K program
  • Competitive salaries
  • Professional and Leadership Training and advancement

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Cummins is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Employment Type: FULL_TIME

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