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Customer Operations Manager Jobs in Sun Prairie, WI

Elephas

Director, Customer Operations

Madison, WI · On-site

$100 - $130/hr

Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi‑segment ticket ... operational health Team Building * Document all workflows, scripts, and escalation logic from day ...

Key Logo Inc

Be Seen First

Operations Manager

Madison, WI · On-site

$80K - $120K/yr

Coordinate with account management, creative, and sales teams to support customer order execution. * Identify operational inefficiencies, troubleshoot production or fulfillment issues, and implement ...

Amazon

Operations Manager

Madison, WI

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Madison, WI · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Aptive Environmental

Operations Manager

Madison, WI · On-site

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsibilities include: • Responsible for customer retention, employee retention, and service ...

Amazon

Operations Manager

Madison, WI · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Covia

Operations Manager

Portage, WI · On-site

Long-standing relationships with a broad customer base enable Covia's market-inspired approach to ... As the Operations Manager , you will be responsible to direct production, shipping, and maintenance ...

Fleet Farm

Operations Manager

De Forest, WI · On-site

The Operations Manager is responsible for providing leadership in the following key store areas ... Ensure that all areas are staffed according to budget and maximized for customer needs. In ...

Covia

Operations Manager

Portage, WI

Long-standing relationships with a broad customer base enable Covia's market-inspired approach to ... As the Operations Manager , you will be responsible to direct production, shipping, and maintenance ...

Pinnacle Senior Living

Operations Manager

Mcfarland, WI

This is an excellent opportunity for a leader who is passionate about senior living, team development, customer service, and operational excellence. What You'll Do As the Operations Manager, you will ...

Posted today

DWYER INSTRUMENTS, LLC

** Operations Manager

Middleton, WI · On-site

$110K - $150K/yr

Description The Operations Manager directs the daily operations of the assigned Value Stream(s) or ... and customers. * Manage the warehouse activities, including the cycle count process, material ...

DwyerOmega

** Operations Manager

Middleton, WI · On-site

$110K - $150K/yr

The Operations Manager directs the daily operations of the assigned Value Stream(s) or operations ... and customers. * Manage the warehouse activities, including the cycle count process, material ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Sun Prairie, WI

Customer Operations Manager information

See Sun Prairie, WI salary details

$43.3K

$120.3K

$131.8K

How much do customer operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer operations manager in Sun Prairie, WI is $120,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,400.00 and $130,400.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Sun Prairie, WI look for? The top searched job categories for Customer Operations Manager jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for Customer Operations Manager jobs? Cities near Sun Prairie, WI with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $120,331 per year, or $57.9 per hour.

Customer Operations Specialist

Topcon

Fort Atkinson, WI • On-site

Full-time

Re-posted 7 days ago

Job description

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).
We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to www.topconcareers.com.
Position Summary
The Customer Operations Specialist is the primary operational contact for assigned customers, responsible for overseeing the entire order lifecycle and coordinating the resolution of customer issues across multiple departments. This role ensures a unified customer experience by facilitating clear communication, operational ownership, and seamless collaboration among Sales, Supply Chain, Service, and Finance teams. Combining aspects of Customer Service and Sales Operations, the position provides operational management of order execution, customer communication, and issue resolution, while minimizing internal department handoffs.
Essential Duties and Responsibilities
Customer Interface and Communication
  • Serve as the main operational point of contact for assigned customers.
  • Communicate order status, delivery timelines, backorders, and operational updates.
  • Ensure customer expectations are communicated and managed throughout the order lifecycle.
  • Maintain accurate records of customer communications within CRM systems.

Order Lifecycle Management
  • Manage customer orders from entry to shipment within ERP systems.
  • Validate pricing, product configuration, and order details for accuracy.
  • Coordinate order acknowledgements, changes, and fulfillment updates.
  • Prepare shipping documentation and arrange freight scheduling.
  • Work with supply chain, logistics, and finance teams to ensure timely order fulfillment.

Issue Resolution and RMA Coordination
  • Initiate and generate Return Material Authorizations (RMA) as needed.
  • Coordinate with service, warranty, supply chain, and sales teams to address product or operational issues.
  • Track and communicate resolution status to customers and internal stakeholders.
  • Escalate complex issues when necessary and ensure follow-through to closure.

Operational Coordination
  • Act as the central coordination point for customer-related operational issues.
  • Collaborate across departments to resolve order fulfillment challenges.
  • Reduce internal handoffs by managing issue resolution across teams.

Continuous Improvement
  • Identify recurring operational issues affecting customers.
  • Recommend improvements to internal processes and workflows.
  • Support initiatives to enhance operational efficiency and customer experience.

Performance Measures
  • Order accuracy and reliability of fulfillment.
  • Reduction in customer escalations and resolution cycle times.
  • Effective coordination of RMA and service processes.
  • Clear and consistent communication with customers.
  • Contribution to operational process improvements.

Qualifications
Education and Experience
  • Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
  • 3-5 years of experience in customer operations, sales operations, order management, or a related operational role.

Knowledge, Skills, and Abilities
  • Experience with ERP systems such as SAP or similar platforms.
  • Proficiency in CRM systems such as Salesforce to track customer interactions.
  • Strong organizational and problem-solving abilities.
  • Effective coordination skills across cross-functional teams.
  • Strong written and verbal communication skills.
  • Ability to manage multiple operational priorities in a fast-paced environment

Working Relationships
The Customer Operations Specialist works closely with Sales, Supply Chain, Service, Logistics, Finance, and other internal stakeholders to ensure a consistent and unified customer experience.

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