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Customer Operations Manager Jobs in Lansing, MI (NOW HIRING)

Vontier

Lead Customer Success Manager

Lansing, MI · On-site

$96K - $124K/yr

... operational priorities. • Develop and execute customer success plans for assigned strategic ... With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for ...

New

Foot Locker

Assistant Manager

Okemos, MI · On-site

$19.23/hr

In the absence of your Operations Manager, you would assume additional management duties. Come for ... Retrieves merchandise and fulfills customer Locate orders. * Reconciles store to store transfer ...

Foot Locker

Assistant Manager

Okemos, MI · On-site

$19.23/hr

In the absence of your Operations Manager, you would assume additional management duties. Come for ... Retrieves merchandise and fulfills customer Locate orders. * Reconciles store to store transfer ...

MUGG & BOPPS

Store Manager

Howell, MI

$17.50 - $22/hr

Retail Operations Reports To: Multi-Unit Supervisor / Operations Manager FLSA Status: Non-Exempt ... Respond to customer concerns and ensure appropriate resolution. * Complete required audits, reports ...

Mugg & Bopps Convenience Store

Store Manager

Howell, MI · On-site

Retail Operations Reports To: Multi-Unit Supervisor / Operations Manager FLSA Status: Non-Exempt ... Respond to customer concerns and ensure appropriate resolution. * Complete required audits, reports ...

CLEAResult

Account Manager

Lansing, MI · On-site

$60 - $89/hr

... operations to improve customer service and satisfactionIdentify & schedule event participation, coordination, and presentations of programsUtilize a CRM dailyPrepare monthly activity reports and ...

Aristocrat Leisure

Customer Service Manager

Lansing, MI · On-site

$81 - $135/hr

We're looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels ...

Team Industrial Services

Assistant Ops Manager

Lansing, MI · On-site

$60 - $70/hr

Teamwork guides us to engage and sustain long-term relationships with our employees and customers. We are currently seeking a qualified Assistant Operations Manager at our GM Lansing Delta Township ...

Walgreens

Store Manager Unassigned

Okemos, MI · On-site

Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Operations * Shadows Store Manager, gains ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Lansing, MI

Customer Operations Manager information

See Lansing, MI salary details

$45.1K

$125.4K

$137.4K

How much do customer operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer operations manager in Lansing, MI is $125,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,900.00 and $135,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Lansing, MI?

The most popular types of Customer Operations jobs in Lansing, MI are:

What are popular job titles related to Customer Operations Manager jobs in Lansing, MI?

For Customer Operations Manager jobs in Lansing, MI, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Lansing, MI look for?

The top searched job categories for Customer Operations Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Customer Operations Manager jobs?

Cities near Lansing, MI with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Lansing, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $110,539 per year, or $53.1 per hour.

Manager, Medicaid Value-Based Care Operations

Oak St. Health

Lansing, MI • On-site

$54K - $159K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Oak Street Health rating

7.1

Company rating: 7.1 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

379th of 898 rated healthcare providers

Job description

Individual Contributor Role

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Designs enterprise-wide and/or cross-functional solutions to address business problems, supporting Medicaid value based operational strategies. This work results in initiatives that significantly impact organizational strategy, enabling the organization to be competitive in the marketplace and effectively serve its customers. Partners with business owners to optimize the achievement of strategic business objectives, to include profitable growth and improved organizational effectiveness.

Required Tasks

  • Assists in managing the day-to-day complex business consultation services to support the organization's goals and objectives.
  • Implements processes and assignments for research, collecting, analyzing, and compiling data and information for the business consulting department reports.
  • Assesses files, reports, and financial records, and manages department record retention.
  • Directs individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate.
  • Confers internally and externally with clients and senior management regarding the organization's goals and objectives.
  • Coaches the internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management.
  • Delivers advice to the organization regarding current business trends and best practices by preparing analyses for senior management, stakeholders, and clients.
  • Implements processes to performance appraisals within the business consulting department ensuring compliance and continuous improvement.
  • Helps establish and implement strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld.

Required Qualifications

  • 3-5 years experience, including Medicaid focused work
  • Adept at problem solving and decision making skills
  • Adept at collaboration and teamwork
  • Adept at growth mindset (agility and developing yourself and others) skills
  • Adept at execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications

  • Experience with Medicaid value-based programs is a plus.
  • Background in operationalization of value based programs and resources.

Education

  • Bachelor's degree or equivalent professional work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.

What Oak Street Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Oak Street Health

Sourced by ZipRecruiter

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Chicago, IL, US

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