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Customer Operations Manager Jobs in Lansing, MI (NOW HIRING)

Copart, Inc.

Operations Manager

Ionia, MI · On-site

$59K/yr

General Manager (GM) or Assistant General Manager (AGM) Position Summary The Operations Manager plays a vital leadership role in overseeing yard and facility operations, ensuring exceptional customer ...

Buckle

Operations Manager (Full-Time)

Lansing, MI · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Fulfill mission statement by performing job duties with a high level of customer service while ...

Buckle

Operations Manager (Full-Time)

Lansing, MI · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Fulfill mission statement by performing job duties with a high level of customer service while ...

Neogen

Warehouse Operations Manager

Lansing, MI · On-site

Manage processing product returns from customers * Write and maintain procedures, work instructions ... Our food safety diagnostics are used within farming operations to the production facilities of most ...

Walgreens

Pharmacy Operations Manager

Lansing, MI · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Lansing, MI · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

S&K Building Services

Field Operations Manager

Lansing, MI · On-site

$65K - $75K/yr

In this role, you won't just manage operations-you'll own them. From dispatch to quality control ... Support strong customer relationships through consistent execution and service * Jump into the ...

ACCEL Schools

School Operations Manager

Lansing, MI · On-site

The School Operations Manager supervises all school operations team members: Registrar, Testing ... Customer service oriented * Ability to learn new technologies and acquire new skills through ...

S&K Building Services

Field Operations Manager

Lansing, MI · On-site

$65K - $75K/yr

In this role, you won't just manage operations-you'll own them. From dispatch to quality control ... strong customer relationships through consistent execution and serviceJump into the field when ...

iCIMS

Senior Manager, Customer Success

Lansing, MI · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

DJ's Landscape

Operations Supervisor

Lansing, MI · On-site

$60K - $70K/yr

... customer expectations, company values, and safety standards. This role reports directly to the Operations Manager and is responsible for overseeing approximately 4-6 landscape crews. This is a hands ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Lansing, MI

Customer Operations Manager information

See Lansing, MI salary details

$45.1K

$125.4K

$137.4K

How much do customer operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer operations manager in Lansing, MI is $125,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,900.00 and $135,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Lansing, MI?

The most popular types of Customer Operations jobs in Lansing, MI are:

What are popular job titles related to Customer Operations Manager jobs in Lansing, MI?

For Customer Operations Manager jobs in Lansing, MI, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Lansing, MI look for?

The top searched job categories for Customer Operations Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Customer Operations Manager jobs?

Cities near Lansing, MI with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Lansing, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $110,539 per year, or $53.1 per hour.

Operations Manager

Copart, Inc.

Ionia, MI • On-site

$59K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Oversee yard and facility operations to ensure compliance with company standards and customer expectations.

  • Lead, hire, train, and support staff to meet performance and service goals.

  • Manage scheduling, attendance, payroll, inventory, and vendor contracts to maintain operational efficiency.

Copart rating

6.7

Company rating: 6.7 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

12th of 19 rated auctioneers

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Reports To: General Manager (GM) or Assistant General Manager (AGM)
Position Summary
The Operations Manager plays a vital leadership role in overseeing yard and facility operations, ensuring exceptional customer service, and executing company processes in alignment with Copart standards. Reporting to the GM or AGM, this position is responsible for building and managing a high-performing team, maintaining operational excellence, and delivering the unique Copart experience to customers.
• Lead, hire, train, and support staff to meet performance and service goals.
• Ensure daily operations meet or exceed company standards and customer expectations.
• Manage scheduling, attendance, and payroll processes.
• Oversee cash handling, including daily bank deposits.
• Maintain inventory and order supplies as needed.
• Conduct regular team meetings and performance reviews.
• Manage vendor contracts and ensure compliance documentation.
• Ensure equipment and facility maintenance, including safety protocols.
• Address staff and customer concerns professionally.
• Foster positive employee relations.
• Oversee day-to-day operations and ensure process compliance.
• Travel occasionally to other locations and respond to facility alarms if needed.
• Perform additional duties as assigned.
• Excel in working effectively in both office and outdoor environments across diverse climates and weather conditions.
Required Skills & Experience:
• Minimum of three (3) years in operations management or a related field preferred, demonstrating a commitment to excellence.
• High School Diploma (GED) required; some college preferred, reflecting a dedication to growth.
• Proficiency in Microsoft Office Suite is essential for effective communication and organization.
• Excellent verbal and written communication skills are required to inspire and connect.
• Ability to recruit, train, develop, and motivate staff reflects a passion for leadership.
• Strong customer service skills are necessary for creating positive experiences.
• Typing speed of at least 45 words per minute required for efficiency.
• Fluency in English is mandatory for clear communication, bilingual proficiency is a plus.
• Basic accounting and inventory management skills are needed for financial responsibility.
• Ability to thrive in a fast-paced environment emphasizes adaptability.
• Experience managing multiple processes for employees showcases organizational skills.
• Conflict resolution proficiency is necessary for fostering collaboration.
• Valid transportation is essential for accessibility.
Pay $59,752 annually
Benefits Summary:
• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-verify Participation
  • Right to Work

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