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Customer Operations Manager Jobs in Holly Ridge, NC

GFL Environmental

Operations Manager

Jacksonville, NC · On-site

Operations • Establish priorities to meet customer service commitments. • Direct collection and ... management. Requirements: • BA or BS Degree desired or equivalent experience. • 2-3 years ...

Domino's

Customer Service Rep(08966) Wallace, NC

Wallace, NC · On-site

$14 - $19/hr

General Manager Regional Operations Manager - secondary report Direct Reports: N/A Indirect Reports: N/A Our in-store people know their stuff and know how to have a good time. Each store has its own ...

Walgreens

Emerging Store Manager

Swansboro, NC · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Walgreens

Emerging Store Manager

Swansboro, NC · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Holly Ridge, NC

Customer Operations Manager information

See Holly Ridge, NC salary details

$34.6K

$96.1K

$105.2K

How much do customer operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer operations manager in Holly Ridge, NC is $96,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,100.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What job categories do people searching Customer Operations Manager jobs in Holly Ridge, NC look for? The top searched job categories for Customer Operations Manager jobs in Holly Ridge, NC are:
What cities near Holly Ridge, NC are hiring for Customer Operations Manager jobs? Cities near Holly Ridge, NC with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Operations Manager

Operations Manager

GFL Environmental

Jacksonville, NC

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

GFL Environmental rating

6.8

Company rating: 6.8 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

34th of 72 rated recycling and waste

Job description

The Operations Manager will select, supervise and train employees in their respective position to ensure safe, professional and efficient service in branch with over 30 million in revenue. This individual will provide leadership which results in positive employee/employer relations and a professional corporate image.


At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

  • 15 days of paid time off

  • 4 medical plan options including an HSA with employer contribution & match program

  • Medical, dental, and vision coverage.

  • 401(k) with an employer match

  • Paid holidays

  • Employee Assistance Program with free counseling services.

Overview:

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities:
Personnel
Ensure fair treatment of all personnel.
Establish and maintain high appearance standards throughout all operations.
Practice progressive discipline with all employee performance issues.
Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
Conduct an annual review on each employee's job performance evaluation and approve any changes to an employee's compensation.
Adhere to all wage and hour guidelines.
Operations
Establish priorities to meet customer service commitments.
Direct collection and disposal services to best utilize personnel and equipment.
Establish and review productivity standards at each phase of the operation.
Protect and preserve all assets.
Ensure all drivers are DOT compliant.
Be familiar with and ensure compliance with all DOT regulations.
Enter appropriate product line data into Tower on a daily basis as needed.
Assist in the completion of scheduled route audits.
Financial
Assist in development and execution of an operation profit plan that includes:
Revenue retention & growth
Cost of operations
Growth objectives
Productivity standards
Capital Requirements:
Personnel needed
Ensure Branch profit margins are met

Safety
Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
Investigate accidents and prepare necessary paperwork.
Ensure route observations are completed on a routine basis.
Schedule, plan, and conduct safety meetings (monthly).
Additional Responsibilities
Recruit, interview, hire, train and discipline all product line personnel.
Ensure all employees are dressed in the proper uniform provided by GFL Environmental.
Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
Perform other duties and responsibilities as required or requested by management.
Requirements:
BA or BS Degree desired or equivalent experience.
2-3 years experience in waste industry desired.
Must be able to meet relevant criteria for safety sensitive functions according to Company standards
May require Commercial Driver's License
Knowledge, Skills and Abilities:
Proven leadership and communication skills.
Physical/Mental Demands:
Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear and climb.
Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
Work in office environment 80% of the time.
Noise level is usually moderate.
Work in motor vehicle traffic conditions occasionally
Some travel required.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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