Customer Operations Manager Jobs in Cary, NC (NOW HIRING)

Description

The Best Teams are Created and Maintained Here.

At BrightView, the best teams are created and maintained here.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for a Operations Manager. Can you picture yourself here?

Here’s what you’d do:

The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.

You’d be responsible for:

1. Process Improvement and Efficiency

• Analyze current operational processes and workflows.
• Identify areas for improvement and implement changes to increase efficiency.
• Streamline processes to reduce costs, improve productivity and quality.

2. Team Leadership and Development

• Manage and supervise staff, ensuring they are motivated and productive.
• Provide training, development, and performance evaluations.
• Foster a positive work environment and address team issues promptly.

3. Forecasting and Labor Management

• Manage and execute weekly and monthly labor planner as directed by BM.
• Monitor expenses and allocate resources efficiently.
• Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.

4. Procurement and Inventory Management

• Ensure procurement of products is properly and effectively sourced from preferred vendor.
• Manage inventory levels to meet demand without overstocking.
• Collaborate with suppliers and vendors to ensure timely delivery of goods.
• Facilitate equipment tracking, auditing, usage goals and preventative maintenance.

5. Safety, Compliance and Risk Management

• Ensure that operations comply with industry regulations and company safety standards.
• Identify potential risks and implement strategies to mitigate them.
• Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.) 
• Conduct audits and ensure documentation is maintained properly.

6. Reporting and Performance Metrics

• Monitor key performance indicators (KPIs) to track operational performance.
• Report operational progress and challenges to Branch Manager daily.
• Use data to inform decision-making and drive continuous improvement; use of company systems and tools – BrightPath, Power BI, Leadr, Field Management Systems, Estimating (CPQ).

7. Customer Service, Satisfaction and Jobsite Quality

• Ensure that operations support excellent customer service and jobsite quality.
• Address any operational issues that impact customer satisfaction.
• Implement processes to improve customer experience.

8. Project Management

• Lead or contribute to operational projects aimed at improving the business.
• Coordinate teams in the branch to achieve branch growth and operational goals.
• Ensure client’s work is delivered on time, within scope, and within forecast.

9. Resource Planning

• Oversee the allocation of resources, including staffing, equipment, and technology.
• Forecast operational needs and plan for future resource requirements.
• Ensure that the company has the capacity to meet operational demands.

10. Collaboration and Communication

• Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.
• Communicate and execute operational excellence strategies through partnership with the Director of Operations.
• Collaborate with external partners, such as vendors and clients, to optimize operations.

You might be a good fit if you have:

• 2 or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry
• Minimum 7 years in construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, BrightPath, MFP/WAR calls
• Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures   
• Demonstrates ability to function successfully in a fast paced and ever-changing work environment
• Bilingual in English and Spanish preferred 
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment 

Here’s what to know about working here:

Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home. 

If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

• Paid time off
• Health and wellness coverage
• 401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.