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Customer Operations Manager Jobs in Baton Rouge, LA

Albertsons

Service Operations Manager

Baton Rouge, LA · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service ... Customer Experience * Ensure a friendly, efficient, and customerfocused service environment.

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FIELD OPERATIONS MANAGER

Baton Rouge, LA · On-site

ENSURE CUSTOMERS REQUIRING FOLLOW UPS ARE CONTACTED, WAREHOUSE ORDERED PARTS FOR JOBS ETC. FIELD ... YOU WILL BE IN EQUAL RANK WITH THE OFFICE MANAGER, AND THE SALES AND MARKETING MANAGER, ONLY UNDER ...

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Baton Rouge, LA

Customer Operations Manager information

See Baton Rouge, LA salary details

$34.9K

$97K

$106.3K

How much do customer operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer operations manager in Baton Rouge, LA is $97,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $105,100.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Baton Rouge, LA? For Customer Operations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Baton Rouge, LA look for? The top searched job categories for Customer Operations Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Operations Manager jobs? Cities near Baton Rouge, LA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $97,031 per year, or $46.6 per hour.
Operations Manager - Security

Operations Manager - Security

Allied Universal

Baton Rouge, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,407 frontline employees who took The Breakroom Quiz

66th of 102 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Security Operations Manager
Baton Rouge, LA
Zip Code: 70816
Salary: 45K Yearly
Requirements:
2-3 Years' Security Experience
21+ Years of Age
Supervisory Experience
Full Time
Allied Universal® is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high-quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships Why Join Allied Universal?
RESPONSIBILITIES:
Selection and Placement
  • Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer
  • Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch

Schedule and Workforce Management
  • Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly
  • Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
  • Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Review "No Hours Report" with branch Human Resource staff on a weekly basis, and disposition employees who are on "active" status with no hours, in accordance with company policies, ensuring no employees remain on "no hours" status beyond 3 weeks

Payroll Management
  • Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company
  • Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
  • Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay; act as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters

Employee Relations
  • Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
  • Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
  • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
  • Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific training

QUALIFICATIONS (MUST HAVE):
  • High School diploma or equivalent
  • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
  • Work experience in successfully building and developing teams
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
  • Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • College degree in criminal justice, business administration, or a related field
  • Experience managing a dispersed workforce in a multi-location operation
  • Law enforcement, military and/or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing and scheduling experience
  • Aptitude with security systems; CCTV, Access Control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1613368

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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