ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Baton Rouge, LA

HGA

Operations Manager

Baton Rouge, LA · On-site

The Operations Manager will be responsible for addressing office needs, managing staffing ... Champion Customers for that office to develop stronger relationships * Conduct social interaction ...

tuffshed

Operations Manager

Baton Rouge, LA · On-site

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Nexpera LLC

Operations Manager

Darrow, LA · On-site

Over the longer term, the Operations Manager formulates, plans, and implements operating strategies in alignment with the objectives of the Company and its customers. The position is accountable for ...

QXO

Operations Manager

Baton Rouge, LA · On-site

... in-class customer experience. QXO is North America's largest distributor and installer of ... Manager to uphold the highest safety standards, supervising protocols reporting, and operational ...

QXO

Operations Manager

Baton Rouge, LA · On-site

... in-class customer experience. QXO is North America's largest distributor and installer of ... Manager to uphold the highest safety standards, supervising protocols reporting, and operational ...

Amazon

Sr. Operations Manager

Baton Rouge, LA · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Amazon

Sr. Operations Manager

Baton Rouge, LA · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Amazon

Sr. Operations Manager

Baton Rouge, LA · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

PCMS

EVS Operations Manager

Baton Rouge, LA · On-site

EVS Operations Manager Location: Baton Rouge, LA Schedule: Evening schedule; open availability ... Respond professionally and promptly to customer concerns * Follow up on complaints and verify that ...

Ryder

Operations Manager Trainee

Baton Rouge, LA

$55K/yr

As a Customer Service Coordinator,you'llbe part of a dynamic team, equipped to succeed and ... The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training ...

Ryder

Operations Manager Trainee

Baton Rouge, LA

$55K/yr

As a Customer Service Coordinator,you'llbe part of a dynamic team, equipped to succeed and ... The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training ...

next page

Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Baton Rouge, LA

Customer Operations Manager information

See Baton Rouge, LA salary details

$34.9K

$97K

$106.3K

How much do customer operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer operations manager in Baton Rouge, LA is $97,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $105,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Operations Manager jobs in Baton Rouge, LA are:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $97,031 per year, or $46.6 per hour.

Operations Manager

Baton Rouge, LA • On-site

HGA
Architectural Services • 501 - 1,000 employees
Learn more about HGAexternal

Full-time

Re-posted 6 days ago

Job description

HGA is seeking an Operations Manager to lead our Baton Rouge office and enhance our operational efficiency. This role is essential in managing day-to-day operations, overseeing profit and loss, and fostering collaboration between production staff and corporate engineering. The Operations Manager will be responsible for addressing office needs, managing staffing requirements, and maintaining strong client relationships. By implementing corporate policies and ensuring project success, the Operations Manager will play a critical role in driving our business forward and delivering exceptional service to our customers.
Key Responsibilities
  • Manage the P&L for the office
  • Maintain an annual average of 80% billability for the office
  • Manage the overhead cost for the office
  • Perform day-to-day administration functions.
  • Address and resolve any office related needs/issues, i.e., work hours, hiring and firing, disciplinary reviews, yearly evaluations, office assignments, office furniture, lunch and learns, etc.
  • Provide management of production staff and interface efforts with corporate engineering with respect to workload
  • Coordinate engineering/design efforts with local and corporate engineering group with respect to QA/QC
  • Provide guidance of sales effort and coordinate with business development team, Director of Operations, and Business Unit Leader
  • Work with local Engineering Manager and Project Director to ensure proper utilization of resources, successful project execution, client satisfaction, and high employee morale within the office.
  • Meet regularly with operation leaders in other engineering offices to unsure proper utilization and workshare across all offices.
  • Coordinate with third-party consultants (in-state and overseas) where necessary to establish and maintain working relationships that bolster our ability to augment staff as well as gain competitive advantage
  • Implement corporate policies, goals, objectives, and procedures, conferring with respective Corporate Supervisor and/or Upper Management
  • Coordinate and consult with Corporate Human Resources on any administrative issues
  • Oversee all work to know any issues that need addressing with the customer
  • Review weekly Project Management reports that pertain to your projects to resolve any internal/external issues
  • Champion all projects
  • Champion Customers for that office to develop stronger relationships
  • Conduct social interaction with Client(s)
  • Participate in community activities, i.e., civic clubs, Chamber of Commerce, Engineering and Industry Organizationas , to gain good exposure for HGA in the business community
  • Provide daily oversight and coordination of Document Manager/Receptionist
  • Provide daily administrative functions for production staff
  • Attend weekly corporate staff meetings via video conferencing
  • Report any internal or external issues to Director of Operations and Senior Vice President
  • Attend internal project meetings, as required
  • Attend project meetings with Client as possible to obtain a better understanding of their satisfaction and future opportunities
  • Identifiy any opportunities and communicate them to the Proposal Team to include in Proposal Committee review(s)
  • Review and approve all proposals that pertain to your Clients or Proposals being executed out of your office
  • Review and approve all engineering proposal and project budgets that are led by your office
  • Review and approve all PCN's that are lead by your office
  • Review and approve all work orders that are lead by your office
  • Review and approve all project related invoices where you are assigned as the PM
  • Determine staffing requirements and maintain a good balance for the workload
  • Provide guidance and oversight, from a high level, for in-house projects
Required Qualifications
  • B.S. of Engineering degree from an accredited college
  • Minimum of 15 years of full-time engineering experience
  • Above-average communication skills
  • Good presentation skills
  • Able to work under pressure
  • Able to manage time efficiently
  • Able to contribute to staff development
  • Able to negotiate
  • Customer relationship/development
  • Sell the relationship "Up the Line"
  • Proposal development
  • High Level Project Management
  • Follow-through commitment
  • Manage Customer expectations
  • Stay up-to-date on deliverables, schedule, earned value, budgets, manpower to ensure follow-through commitment
  • Conflict resolution
  • Technical aspects for innovative solutions
  • Know Customer expectations
  • Satisfy and grow Customer
  • Meet Customer's objectives
  • Plan workload with Customer
  • Social interaction
  • Proficiency in Windows; Microsoft Word, Excel, Outlook, TEAMs is required.

Equal Opportunity Employer/Veterans/Disabled
HGA logo

About HGA

Sourced by ZipRecruiter

Industry

Architectural services

Company size

501 - 1,000 Employees

Headquarters location

Minneapolis, MN, US

Year founded

1953

View All HGA Jobs

Apply