Customer Operations Coordinator Jobs in Rochester, MN

Working at Knobelsdorff

Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.

Since our founding as a family-owned company in 1988, we've grown while staying true to our core values. Starting your career with Knobelsdorff means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.

If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, Knobelsdorff (KE) is the place for you.

Purpose: 

Serve as the subject matter expert on compliance related policies and procedures within the Energy Division ensuring strict adherence to policies across project locations.

Responsibilities: 

• Research and educate yourself on applicable policies at both state and federal levels affecting the industry and markets the division works in.  
• Ensure division leadership, project management teams, and subcontractors understand and comply with applicable requirements on a project-by-project basis. 
• Serve as the main point of contact for all subcontractors used by the division. Ensure master service agreements are in place for partners, and they are operating within the parameters of any applicable federal, state, or other site-specific compliance requirements. 
• Ensure awareness of all subcontractor activity on sites through coordination and touchpoints with KE project management teams. 
• Create project wage determinations and other applicable documents for subcontractors and project management teams on a site-by-site basis to ensure compliance with prevailing wage and apprenticeship requirements. 
• Educate subcontractors on reporting requirements for each site, including payment of prevailing wage, proper classification of workers, certified payroll requirements, and entries into applicable certified payroll tracking systems. 
• In coordination with the Payroll Supervisor, issue registration forms for applicable payroll reporting software programs to all subcontractors. Ensure forms are returned in a timely manner to facilitate KE payroll entering necessary information for site set-up. 
• Maintain liaison with subcontractors through execution of on-site work and subsequent payroll and reporting requirements. Ensure a timely feedback loop between subcontractors and KE payroll regarding progress updates of subcontractors entering necessary information. 
• Weekly, oversee the accurate assignment of prevailing wage classifications on employee time entries, taking into account employee’s position, status and applicable ratios.  
• Monitor required metrics on a site-by-site basis throughout the life cycle of the project and report any shortfalls to management immediately.  
• In coordination with payroll, assist in auditing as necessary to answer customer inquiries.  
• In coordination with division leadership, prepare and submit required applications and compliance reports necessary to maintain good standing with state and federal programs.  

• High school diploma or GED required.
• 2+ years of experience in operations, administration, compliance, quality, safety, or a related field prefered.
• Experience maintaining records, documentation, and compliance-related reporting.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to interpret and follow company policies, procedures, and regulatory requirements.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Problem-solving and analytical abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently while coordinating with multiple departments.

Total Rewards Statement

As a full-time employee at Knobelsdorff, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.

• 100% employer-paid health and dental coverage for employees
• HSA contributions to support your medical expenses
• Company-paid life insurance and disability coverage
• 401(k) with competitive company match
• Performance-based incentives
• Paid weekly with competitive wages
• PTO, six paid holidays, and education reimbursement
• Exclusive employee discounts through Working Advantage

The salary range for this position is $50,000 - $70,000 per year depending on experience.

We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.

• Ability to sit, stand, kneel, stoop, and walk for long periods
• Ability to work in outdoor environments, including extreme weather conditions
• Ability to lift and carry up to 80 pounds

Accessibility: If you need accommodations as part of the employment process, please contact Knobelsdorff Human Resources at 651-923-4970 or via email at HR@KEway.com.

Equal Opportunity Employer (EEO)

Knobelsdorff (KE) is an EEO to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Applicants have rights under Federal Employment Laws:

• EEO is the Law (English/Spanish)

KE participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please review the E-Verify Participation and Right to Work posters

If you need accommodation during the hiring process, let us know and we’ll work with you.