Customer Operations Associate Jobs in Osseo, MN (NOW HIRING)

Hennepin County District Court invites qualified applicants to apply for one entry level Court Operations Associate position assigned in the Family Division. We celebrate and are committed to the principles of diversity and inclusion and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth.

Court Operations Associates are placed on three distinct teams within this division and may be re-assigned between teams as business needs require: Family Filing Team, Protective Order Team, and Child Support Magistrate Team. Work is completed individually and in teams using available resources. Administrative assignments require the use of independent judgment, dedication to providing excellent customer service, strong attention to detail, multi-tasking which requires a high level of organization, critical thinking, and technological skills. 

This AFSCME-represented position is assigned to the Family Division with team assignment based on business needs. This position will be located at the Hennepin County Government Center at 300 S. 6th Street, Minneapolis, MN. Typical hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday, with some flexibility based on business needs. This position is required to work primarily onsite.

There are multiple options for public transportation, including discounted transit passes that include light rail lines and bus routes, and an optional transit expense account. Access to reliable internet connection is required.

 Example of Duties:

• Accurately complete administrative work performing high level case processing and completing detailed data entry work utilizing court technology systems.
• Provide excellent customer service by assisting and communicating with court customers in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means by answering questions and processing financial transactions.

Typical Qualifications:

Below are the past experiences that will lead to success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

Minimum Education and Experience:

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work. (For example: bank teller, cashier, court clerk, legal assistant, medical billing specialist).
  • OR equivalent education and experience

Minimum Knowledge, Skills, and Abilities:

• Ability to multi-task, work well under pressure, and work in a high-volume, fast-paced work environment.
• Ability to develop and maintain effective relationships with the public, stakeholders, and court staff.
• Ability to understand and explain instructions, policies, statutes, rules, procedures, and systems to the general public.
• Ability to communicate effectively verbally and in writing with attorneys, court staff, judicial officers, and the general public.
• Team oriented, with a positive attitude.
• Reliable, with the ability to meet commitments and keep work projects on task.
• Ability to comply with data privacy laws and maintain confidential information.
• Ability to provide a level of customer service that meets/exceeds customer expectations and satisfaction.
• Ability to work in an inclusive, multicultural environment that values diversity and relationships and professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties.
• Proficient in Microsoft Office Suite, with the ability to learn other, job-related software.

Preferred Qualifications: 

• Associate, paralegal, or bachelor's degree
• Experience with high-volume data entry
• Experience providing exceptional customer service in a high-volume, fast-paced environment
• Experience working in a courtroom setting, preparing court orders, and generating court forms
• Experience scheduling multiple appointments/hearings
• Knowledge and working experience with a case processing system such as MNCIS (Minnesota Court Information System) and EFS (Electronic File and Serve)

Supplemental Information:

The expected starting salary for external candidates is $23.50 - $28.45 per hour, $49,068 - $57,403.60 annually. The offer will take into consideration other equivalent qualifications. The full classification earning potential is $21.45 - $35.44 per hour, $44,787.60 - $73,998.72 annually, with the top end of the range being what someone could be making after years of service in the role of Court Operations Associate. 

This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job-related convictions.