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Customer Operations Associate Jobs in Osseo, MN (NOW HIRING)

Crateandbarrel

Operations Associate

Edina, MN · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Edina, MN · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Northwestern Mutual

Operations Associate

Edina, MN · Hybrid

The Operations Associate plays a critical role in delivering a seamless client experience by ... Maintain and update CRM systems with detailed client records, notes, and task tracking * Generate ...

Northwestern Mutual

Operations Associate

Edina, MN · On-site

$65K - $75K/yr

The Operations Associate plays a critical role in delivering a seamless client experience by ... Maintain and update CRM systems with detailed client records, notes, and task tracking * Generate ...

Northwestern Mutual

Operations Associate

Edina, MN · On-site

The Operations Associate plays a critical role in delivering a seamless client experience by ... Maintain and update CRM systems with detailed client records, notes, and task tracking * Generate ...

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Customer Operations Associate information

See Osseo, MN salary details

$10

$26

$52

How much do customer operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer operations associate in Osseo, MN is $26.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Osseo, MN?

The most popular types of Customer Operations jobs in Osseo, MN are:

What job categories do people searching Customer Operations Associate jobs in Osseo, MN look for?

The top searched job categories for Customer Operations Associate jobs in Osseo, MN are:

What cities near Osseo, MN are hiring for Customer Operations Associate jobs?

Cities near Osseo, MN with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Osseo, MN as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,911 per year, or $26.9 per hour.

Operations Associate

Stone Arch Advisory Group

Edina, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Operations Associate

Operations & Implementation Team | Client Service, Insurance & Investment Execution


Position Title

Operations Associate

Department

Operations & Implementation Team

Location

Edina, MN (3600 Minnesota Drive, Suite 600) — Hybrid

St. Cloud, MN (705 36th St South) - Hybrid

Reports To

Director of Operations

Works Closely With

Director of Operations, Client Experience Managers, Investment, and Planning teams, and the Executive team

Classification

Full-time

Role Type

Individual contributor — service, implementation, and execution specialist


Stone Arch Advisory Group is searching for an Operations Associate to join our team. This seat is where advice becomes action. Every recommendation our advisors and planners make — a new policy, a new investment account, contributions/distributions/conversions— moves through Operations before a client ever sees it completed. The person in this role owns that execution and makes sure it happens accurately, compliantly, and on time.

This is a client-facing service role, not a back-office one. You will interact directly with clients on account and policy servicing, coordinate with home office and carrier partners, and work shoulder-to-shoulder with Client Experience Managers, Investment and Planning teams, Partners, Advisors, and Executive team.

The work is detailed and deadline-driven, and it is highly visible: our clients tell us we are the most comprehensive firm they work with, and operations is one of the primary reasons that is true.

We're looking for a proactive self-starter who takes ownership, removes roadblocks, and drives work forward rather than waiting for direction. This individual will appreciate working in a fast-paced environment; with a great culture and a great group of colleagues.

 

OUR TEAM IS AWARD WINNING

Co-Founders and Partners Craig Volk, RICP® and Alex Wieme, CFP® were both recognized by Forbes for their expertise in wealth management. Craig Volk has been recognized by Forbes as a Best-In-State wealth advisor and a Best-In-State Top Financial Security Professional. Alex Wieme has been recognized by Forbes as a Best-In-State Next-Gen Advisor and a Best-In-State Top Financial Security Professional. Many thanks to our hardworking team, amazing clients, and partnership with Northwestern Mutual. This would not have been possible without you.


How the Role Is Weighted

The mix below is directional. It will flex with new business volume, market conditions, and firm priorities, and it is reviewed as part of your regular development conversations.

Focus Area

Months 1–6

Month 7 Forward

Investment Operations & Account Servicing

Approx. 45%

Approx. 50%

Insurance Operations & New Business

Approx. 30%

Approx. 30%

Compliance, Documentation & File Integrity

Approx. 15%

Approx. 10%

Project Work & Process Improvement

Approx. 10%

Approx. 10%

Core Expectations — Client Service & Relationship Support

  • Assist clients with service on existing insurance and investment accounts, delivering answers and resolution within our published turnaround times.
  • Serve as a responsive point of contact for service requests, escalating anything that requires advice to the appropriate advisor or planner.
  • Document client conversations in case notes and maintain the CRM so every team member has an accurate picture of the relationship.
  • Partner with Client Experience Managers so that service, scheduling, and follow-up feel seamless to the client.

Core Expectations — Insurance Operations & New Business

  • Complete new life insurance applications, schedule paramedical exams, and manage the underwriting and policy delivery process end to end.
  • Track pending cases and proactively communicate status to advisors, clients, and the Director of Operations before anyone has to ask.
  • Coordinate with carriers and home office partners to resolve outstanding requirements and keep cases moving.

Core Expectations — Investment Operations & Implementation

  • Initiate onboarding of new investment accounts and see funding through to completion.
  • Execute asset movement — deposits, withdrawals, journals and transfers, rollovers, and Roth conversions.
  • Coordinate account consolidations, including transfers and rollovers.
  • Place brokerage account trades accurately and within required timeframes.
  • Monitor cash levels in distribution accounts and flag issues before they affect the client.
  • Monitor investment account funding and logistics through completion.

Core Expectations — Compliance & File Integrity

  • Complete compliance requirements and support ongoing compliance monitoring.
  • Scan and maintain compliant client files in the E-file system.
  • Maintain personal continuing education credits, licenses, and certifications — tracking expiration dates and meeting all deadlines to keep them valid.
  • Stay current on technology and process changes, attending webinars or classes as needed to conduct business correctly.

Core Expectations — Firm Contribution

  • Participate in and contribute to team and firmwide meetings.
  • Identify process inefficiencies and bring forward practical improvements that make the work more scalable.
  • Sustain a positive, enthusiastic, and professional office atmosphere.
  • Operate with autonomy and urgency, and take initiative without prompting.

Qualifications

  • AAS or BA/BS.
  • Minnesota State Life, Accident & Health license — or the ability to obtain within 3 months of hire.
  • FINRA Series 7 and 63 — or the ability to obtain within 6-12 months of hire.
  • 2+ experience in the financial services industry, or 1+ years of Northwestern Mutual specific experience.
  • Proficiency in Microsoft Office and CRM systems (Excel, Word, PowerPoint).

Skills & Attributes

  • Entrepreneurial builder, collaborative colleague, and practical problem-solver.
  • Exceptional organizational skills and attention to detail.
  • Excellent oral and written communication skills.
  • High degree of initiative, autonomy, and urgency.
  • Ability to work in a fast-paced environment and manage competing deadlines.
  • Professional and polished demeanor.
  • Demonstrated ability to build and maintain effective working relationships.

What Success Looks Like

Success in the first six months means advisors no longer need to check whether work is getting done because they trust that it is. Tasks are proactively managed from start to finish, client files are audit-ready, service requests are handled within turnaround standards, and clients consistently experience Stone Arch as responsive and organized. Over the long term, success means owning implementation independently, identifying opportunities for improvement, and leaving every process better than you found it.

Benefits

  • Base salary plus quarterly bonus.
  • 20+ days of PTO (based on experience).
  • Medical, dental, and vision benefits available.
  • Short-term and long-term disability.
  • 4% Safe Harbor match to 401(k).
  • Reimbursement for licenses, designations, and continuing education.

Stone Arch Advisory Group is built on four core values — Communication, Collaboration, Accountability, and Trust. We are an equal opportunity employer.


Learn More about Stone Arch Advisory Group here: https://www.stonearchadvisorygroup.com/index.html

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