Customer Operations Associate Jobs in Norwalk, IA

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we've built our reputation on over 80 years' worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors-our members. If you're passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Are you someone who constantly notices the details, prioritizes safety and is often known for your friendly presence around others? If you're calm under pressure, enjoy helping people, and like workdays that keep you engaged and moving, this could be a great fit. In this role, you'll be the friendly face greeting guests, the extra set of eyes helping keep our campus secure, and a trusted resource supporting everything from access control to emergency response. We're looking for someone who combines professionalism, strong communication skills, and a customer-first mindset. Bring your attention to detail and problem-solving abilities, and we'll provide opportunities to grow your skills in a dynamic security environment.

Required:

High school diploma or GED is required.

1+ year experience in security, law enforcement or military; including familiarity with security systems/equipment.

Must have or be able to attain additional skills and training regarding systems and procedures used in a physical security setting.

Effective written and verbal communication skills. Previous experience communicating between internal and external stakeholders.

Excellent attention to detail, multi-tasking, and organizational skills, including time management and prioritization.

Ability to remain professional, calm, and focused, adaptable and flexible, in a fast-paced, changing environment.

Demonstrated ability to work collaboratively with a team, partner with others throughout the organization, and provide advisement

and coaching on security-related issues.

Ability to troubleshoot effectively and proactively seek opportunities for process improvement.

Microsoft Office experience - e.g., Word, Excel, Outlook, etc. Technical aptitude to learn new systems quickly.

Ability to work full time on-site daily at assigned location.

a. Operate and control the telecommunications, alarm monitoring, camera systems, access control, and life safety systems for Wellmark properties.

b. Act as the intermediary between emergency situations and emergency response personnel; convey information to the emergency personnel and ensuring appropriate response to observed conditions.

c. Greet and provide exceptional customer service to all Wellmark guests and workforce.

d. Monitor and provide oversight of surveillance of the premises and patrol assigned areas to ensure the safety and protection of guests, team members and company assets.

e. Support visitor management processes, including access requests and badge administration.

f. Secure premises and personnel and prevent losses and damage by reporting irregularities.

g. Support site management of Wellmark parking which may include verifications of entrance into garage, patrol of garage, security camera monitoring of garage, etc.

h. Administer and maintain corporate parking programs, including processing parking registrations, issuing permits, maintaining parking records, and responding to employee parking inquiries.

i. Assist with general administrative tasks related to physical security operations, facilities coordination, and employee safety programs.

j. May provide support in other areas such as Facilities and special event activities, etc., and business-related initiatives as needed.

k. Other duties as assigned.

Office-based: The nature of the job duties for this position will require you to be in the office 100% of the time. Your presence in-office is critical to effectively perform the responsibilities of the role. Occasional remote work may be permitted based on workload and/or other ad-hoc situations that support it, with manager approval.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.