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Customer Operations Associate Jobs in Norwalk, CT

NBT Bank

Operations Associate

New York, NY · On-site

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 NBT Operations Associates are an integral part of providing excellent ... Activities directly impact customer accounts, bank reporting, and real time information. May ...

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Operations Associate

New York, NY · Hybrid

$62K/yr

The Role We're looking for an enthusiastic and detail-oriented Operations Associate to join our ... Accounts Receivable, Recruiting, HR, CRM Management, etc. Requirements: * Up to 1 year of ...

Archway

Temporary FC Operations Associate

Islandia, NY · On-site

$17/hr

Temporary FC Operations Associate Type: Temporary Pay Rate: $17 Friday 7:30 am - 4:30 pm Location ... Restock packaging materials * Assist team members in meeting and exceeding the customers ...

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Operations Associate

New York, NY · On-site

$62K/yr

The Role We're looking for an enthusiastic and detail-oriented Operations Associate to join our ... Accounts Receivable, Recruiting, HR, CRM Management, etc. Requirements: * Up to 1 year of ...

New

ALO

Operations Associate (Part-Time) - Soho

New York, NY · On-site

$17 - $23/hr

Resolve client needs quickly & effectively ensuring customer satisfaction * Identify product ... Operations Associate Qualifications * 1+ years prior work experience in a client-centric, sales ...

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Operations Associate

New York, NY · On-site

$62K/yr

The Role We're looking for an enthusiastic and detail-oriented Operations Associate to join our ... Accounts Receivable, Recruiting, HR, CRM Management, etc. Requirements: * Up to 1 year of ...

New

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Norwalk, CT

Customer Operations Associate information

See Norwalk, CT salary details

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How much do customer operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer operations associate in Norwalk, CT is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Norwalk, CT look for?

The top searched job categories for Customer Operations Associate jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Customer Operations Associate jobs?

Cities near Norwalk, CT with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,784 per year, or $25.9 per hour.

Operations Associate

NBT Bank

New York, NY • On-site

$18.50 - $22.58/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

NBT Bank rating

6.0

Company rating: 6.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

155th of 174 rated banks

Job description

Pay Range: $18.50 - $22.58
NBT Operations Associates are an integral part of providing excellent customer service. This role is responsible for performing moderately complex operations duties in support of operational department objectives. Requiring considerable knowledge of company policies and practices, the incumbent performs data collection, verification, maintenance, and input. Analyze information and make processing decisions based on established procedures and guidelines. This role supports both monetary and non-monetary transactions, which require reconciliation.
Activities directly impact customer accounts, bank reporting, and real time information. May prepare reports and furnish information to authorized persons within and external to the bank. Provides guidance to all levels of employees regarding policies and procedures as they pertain to operational tasks performed.
Education and Experience:
  • High School Diploma or GED required
  • Associates Degree preferred
  • Professional and / or customer service experience preferred

Skills and Abilities:
  • Ability to follow procedures and interrogate data required
  • Basic organizational skills required
  • Good communication skills (written and oral) required
  • Accounting and computer skills preferred.

Unique Job Requirements & Characteristics
  • Ability to deliver high quality work in a friendly and fast paced environment
  • Ability and willingness to learn new skills

Tasks Performed:
  • 50% Process a variety of monetary/non-monetary tasks and/or transactions as assigned, which may include but are not limited to- account maintenance and verification, reconciliations, complex account transactions, and resolution of exception items.
  • 15% Provide support to internal and/or external customers, cross train on other team duties as assigned and provide coverage for other team duties as required.
  • 15% Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position. Adhere to policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
  • 10% Uphold service level standards under normal conditions.
  • 5% Assist with new employee training and onboarding
  • 5% Other duties as assigned.

Physical Requirements:
  • Communicate effectively with internal and/or external customers
  • Stationary 75% of time or greater
  • Move Objects to Maximum 10 lbs

Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:
  • Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
  • Paid Sick and Safe Leave: For your health and safety.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

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