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Customer Operations Associate Jobs in Morton Grove, IL

ULINE

Finance Operations Associate

Glenview, IL · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

ULINE

Finance Operations Associate

Waukegan, IL · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

Carmax

Business Operations Associate

Chicago, IL · On-site

$16 - $33.90/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations associate in Morton Grove, IL is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $27.26 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What cities near Morton Grove, IL are hiring for Customer Operations Associate jobs? Cities near Morton Grove, IL with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

International Customer Operations Specialist

Culligan

Rosemont, IL • On-site

$58K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Culligan rating

6.4

Company rating: 6.4 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

412th of 487 rated machine equipment manufacturers

Job description

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on-time delivery through coordination with logistics partners and cross-functional teams.

Responsibilities:

  • Own end-to-end processing of international orders (subsidiaries, licensees, vendors).
  • Ensure accuracy of order entry, documentation, and shipment details.
  • Coordinate with logistics partners (freight forwarders, customs brokers) to support on-time delivery.
  • Maintain documentation to support audits and customs compliance.
  • Partner cross-functionally to resolve issues and improve processes.
  • Maintain and update process documentation and workflows.
  • Provide customer support and communication for international accounts.
  • Support continuous improvement initiatives to increase efficiency and accuracy.
  • Follow up with customers on outstanding collections and partner with Accounts Receivable as needed.
  • Perform other responsibilities as needed.

Requirements:

  • High School Diploma required; Associate or Bachelor’s degree preferred.
  • Experience in international logistics and/or international customer service strongly preferred.
  • Familiarity with freight forwarding, customs processes, and compliance requirements preferred.
  • Strong written and verbal communication skills.
  • Basic understanding of accounting terminology and processes.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Strong familiarity with Microsoft Suite; Excel, Word, PowerPoint.
  • S4HANA (SAP) Cloud version experience preferred.
  • Strong proficiency in data entry, accuracy, and attention to detail.
  • Ability to manage multiple priorities based on timing, scheduling, and workload.
  • Ability to collaborate cross-functionally to support customer outcomes.
  • Effective time management under pressure with shifting priorities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness                                Customer Focus                          Team Player

Negotiation                                       Integrity                                       Analysis Skills

Communication                               Organization/Planning               Judgement/Decision Making

Target Salary Range: $58,000 – $74,000 salary a year.  Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs.  Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). 

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