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Customer Operations Associate Jobs in Franklin, TN

KOHLS

Seasonal Stockroom Operations Associate

Smyrna, TN · On-site

$14/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

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Customer Operations Associate information

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$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer operations associate in Franklin, TN is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Franklin, TN?

For Customer Operations Associate jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Franklin, TN look for?

The top searched job categories for Customer Operations Associate jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Customer Operations Associate jobs?

Cities near Franklin, TN with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you

Boutique Operations Associate - Nashville, TN

Chanel

Nashville, TN • On-site

$25 - $30.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

CHANEL rating

7.9

Company rating: 7.9 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

BOUTIQUE OPERATIONS ASSOCIATE
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
We are looking for Boutique Operations Associate who is passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. These individuals will be the experts on all Standard Operating Procedures, systems, and tools and will work closely with the boutique leaders to impart critical business knowledge. This role will be crucial to the success of the operations within the Boutique. They will support all areas of the Boutique as needed and ultimately impacting the client experience.
What impact you can create at CHANEL:
  • Uphold operational standards and processes to deliver the ultimate CHANEL client experience

  • Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team

  • Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting

  • Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs

  • Understand the inventory management processes

  • Maintain an organized and controlled stock storage system and process received stock and record into system

  • Communicating inventory and supply needs to Boutique Director/Assistant Boutique Manager

  • Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory

  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa

  • Co-ownership of all brand image, hygiene standards and visual merchandising requirements.

  • Be the ultimate brand ambassador by providing continuous sales and service support

  • Build positive team relationships throughout the boutique to inspire trust and teamwork.

You are energized by:
  • Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

  • Working in a highly collaborative retail environment

  • Make things beautiful by providing the ultimate experience in store

  • Being truly service minded

  • Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment

What you will bring to the team:
  • Ability to thrive in a team environment and work collaboratively

  • Understanding of, and passion for client experience

  • Excellent communication skills

  • Foreign language skills are preferred but not required

  • Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

  • Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:
  • 3+ years of related experience

  • Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.

  • A flexible schedule with the ability to work late nights, weekends, and some holidays

  • Experience in the fragrance & beauty industry preferred

  • Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
  • The anticipated base range for this position is $25 through $30.90 hourly. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks

Benefits and Perks:
  • Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

  • Generous paid time off policies to include vacation, holiday, sick and volunteer days

  • 401K and other incentives

  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:
  • CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:
  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:
  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:
  • Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

  • For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development:
  • We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.

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