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Customer Operations Associate Jobs in Franklin, TN

LEAD Public Schools

Operations Associate

Brentwood, TN · On-site

$48K - $71K/yr

JOB TITLE: Operations Associate REPORTS TO: Director of Operations JOB GOAL: The Operations ... Customer service focus * Strong interpersonal and communication skills * Ability to work ...

New

Gopuff

Operations Associate, Nashville

Nashville, TN

$15/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Nashville

Nashville, TN · On-site

$15/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Nashville

Nashville, TN · On-site

$15/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Franklin, TN

Customer Operations Associate information

See Franklin, TN salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer operations associate in Franklin, TN is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Franklin, TN?

For Customer Operations Associate jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Franklin, TN look for?

The top searched job categories for Customer Operations Associate jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Customer Operations Associate jobs?

Cities near Franklin, TN with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you

Operations Associate

Lifestylecommunities

Nashville, TN

Full-time

Re-posted 3 days ago

Job description

Job Description:

Job Title: Operations Associate

Location: Columbus, OH, Nashville, TN

Department: Lifestyle Property Management

Job Description: Full Time

The Team You Will Join:

At the heart of LC is our vision to create community. Lifestyle Communities (LC) Home team does just that. You'll join a dynamic team committed to activating the company's purpose each day by building meaningful connections and putting our customers first. You'll push past the status quo to provide an experience that's unmistakably LC.

The Difference You Will Make:

Under the immediate supervision of the Director of Operations, the Operations Associate is responsible for all aspects of business operations management within property management.

Who You Are:

  • Provide support to Operations Manager with short and long-term strategic projects

  • Support on-site leasing teams with leasing system tech support items and one-off requests, as approved by leadership

  • Support as an alternate main point of home office contact for leasing operations

  • Drafting of communications as needed

  • Help administer and update the leasing operations systems

  • Support leadership with operational training initiatives for site teams

  • Help research and prepare presentations to support new initiatives & strategies

  • Review, edit, and distribute SOP documentation to all pertinent team members;

  • Schedule team-wide meetings and training as needed

  • Work collaboratively with IT, Marketing, Finance, HR, Legal, & Development teams on cross-functional projects and initiatives

  • Update & maintain all portfolio-wide electronic documents in the leasing operations system

  • Work with outside vendors on leasing-focused accounts & projects

  • Completes other tasks as directed and assigned.

What You'll Bring:

  • Bachelor's degree in business or related discipline preferred but high school degree or equivalent is required.

  • Previous work experience in residential property management, administrative, or customer service is preferred.

  • Ability to learn fair housing regulations required.

  • Strong analytical and problem-solving skills.

  • Strong attention to detail.

  • Time management skills.

  • Ability to follow written and verbal instructions and to work independently.

  • Familiarity with technology systems and concepts, including, but not limited to MS Word, MS Excel, MS PowerPoint, and Google Suites.

  • Demonstrated aptitude for learning new technologies.

  • Ability to manage multiple, concurrent projects.

BRG123

Lifestyle Communities (LC) is an Equal Opportunity Employer.

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