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Customer Operations Associate Jobs in Franklin, TN

Cubesmart

Store Operations Associate

Nashville, TN · On-site

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Gopuff

Operations Associate, Nashville

Nashville, TN

$15/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Nashville

Nashville, TN

$15/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Nashville

Nashville, TN · On-site

$15/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Franklin, TN

Customer Operations Associate information

See Franklin, TN salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer operations associate in Franklin, TN is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
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Customer Operations Associate jobs near you

Operations Associate

Lifestylecommunities

Nashville, TN

Full-time

Posted 13 days ago

Job description

Job Description:

Job Title: Operations Associate

Location: Columbus, OH, Nashville, TN

Department: Lifestyle Property Management

Job Description: Full Time

The Team You Will Join:

At the heart of LC is our vision to create community. Lifestyle Communities (LC) Home team does just that. You'll join a dynamic team committed to activating the company's purpose each day by building meaningful connections and putting our customers first. You'll push past the status quo to provide an experience that's unmistakably LC.

The Difference You Will Make:

Under the immediate supervision of the Director of Operations, the Operations Associate is responsible for all aspects of business operations management within property management.

Who You Are:

  • Provide support to Operations Manager with short and long-term strategic projects

  • Support on-site leasing teams with leasing system tech support items and one-off requests, as approved by leadership

  • Support as an alternate main point of home office contact for leasing operations

  • Drafting of communications as needed

  • Help administer and update the leasing operations systems

  • Support leadership with operational training initiatives for site teams

  • Help research and prepare presentations to support new initiatives & strategies

  • Review, edit, and distribute SOP documentation to all pertinent team members;

  • Schedule team-wide meetings and training as needed

  • Work collaboratively with IT, Marketing, Finance, HR, Legal, & Development teams on cross-functional projects and initiatives

  • Update & maintain all portfolio-wide electronic documents in the leasing operations system

  • Work with outside vendors on leasing-focused accounts & projects

  • Completes other tasks as directed and assigned.

What You'll Bring:

  • Bachelor's degree in business or related discipline preferred but high school degree or equivalent is required.

  • Previous work experience in residential property management, administrative, or customer service is preferred.

  • Ability to learn fair housing regulations required.

  • Strong analytical and problem-solving skills.

  • Strong attention to detail.

  • Time management skills.

  • Ability to follow written and verbal instructions and to work independently.

  • Familiarity with technology systems and concepts, including, but not limited to MS Word, MS Excel, MS PowerPoint, and Google Suites.

  • Demonstrated aptitude for learning new technologies.

  • Ability to manage multiple, concurrent projects.

BRG123

Lifestyle Communities (LC) is an Equal Opportunity Employer.

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