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Customer Operations Associate Jobs in Florissant, MO

JCPenney

Operations Associate - Alton Sq

Alton, IL · On-site

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Carmax

Business Operations Associate

Saint Louis, MO

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Saint Peters, MO · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Florissant, MO

Customer Operations Associate information

See Florissant, MO salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer operations associate in Florissant, MO is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $25.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Florissant, MO look for?

The top searched job categories for Customer Operations Associate jobs in Florissant, MO are:

What cities near Florissant, MO are hiring for Customer Operations Associate jobs?

Cities near Florissant, MO with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Florissant, MO as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,318 per year, or $23.7 per hour.

Associate Billing Analyst

Customer Operations

Maryland Heights, MO • Hybrid

$46K - $61K/yr

Full-time

Posted 21 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious how your analytical skills can enhance business operations? At Spectrum, you’ll support and improve third-party billing systems while collaborating with teams to ensure seamless processes. Join us to make a measurable difference in delivering quality billing solutions that power our customer experience.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Analyze billing systems to identify and implement ongoing performance improvements at both user and system levels
  • Assist in developing software requirements and document user methods and procedures for Spectrum’s billing operations
  • Support mass adjustments, reporting, interfaces, security and outage management within Spectrum’s billing environment
  • Respond to requests through Change Request Management, Issue Management and on-site support to resolve user needs
  • Train and assist system users to ensure effective system utilization
  • Collaborate with Billing Representatives on backlog processing and process measurement while providing lockbox tape support as needed
  • Contribute to project scheduling, workload monitoring and status reporting to maintain project momentum

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Information Technology or equivalent combination of education and experience

Experience

  • 1-2+ years supporting, testing and documenting various information technology systems

Skills

  • Analyze and interpret data
  • Effective communication with all levels of management
  • Ability to manage multiple projects and tasks simultaneously
  • Commitment to maintaining confidentiality
  • Strong decision-making and problem-solving skills under pressure
  • Demonstrated judgment and initiative in accomplishing tasks
  • Work independently
  • Knowledge of industry requirements supporting cable, data and telephony billing
  • In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
  • Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project
  • Read, write, speak and understand English

#LI-JV1
CBI300 2026-77864 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Information Technology or equivalent combination of education and experience

Experience

  • 1-2+ years supporting, testing and documenting various information technology systems

Skills

  • Analyze and interpret data
  • Effective communication with all levels of management
  • Ability to manage multiple projects and tasks simultaneously
  • Commitment to maintaining confidentiality
  • Strong decision-making and problem-solving skills under pressure
  • Demonstrated judgment and initiative in accomplishing tasks
  • Work independently
  • Knowledge of industry requirements supporting cable, data and telephony billing
  • In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
  • Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project
  • Read, write, speak and understand English
Employment Type: Full Time

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