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Customer Operations Associate Jobs in Grain Valley, MO

Helzberg Diamonds

Operations Associate

Kansas City, MO · On-site

The Operations Associate processes replenishment orders representing daily sales activity at all ... Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability ...

JCPenney

Operations Associate - Summit Fair

Lees Summit, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

CarMax, Inc.

Business Operations Associate

Independence, MO · On-site

$15.50 - $23.30/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Independence, MO · On-site

$15.50 - $23.30/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Independence, MO · On-site

$15.50 - $23.30/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

KOHLS

Seasonal Stockroom Operations Associate

Belton, MO · On-site

$15/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

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Customer Operations Associate information

See Grain Valley, MO salary details

$8

$22

$44

How much do customer operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer operations associate in Grain Valley, MO is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What cities near Grain Valley, MO are hiring for Customer Operations Associate jobs?

Cities near Grain Valley, MO with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Grain Valley, MO as of July 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $47,587 per year, or $22.9 per hour.

Operations Associate

Helzberg Diamonds

Kansas City, MO • On-site

Full-time

Re-posted 18 days ago

Helzberg Diamonds rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

12th of 30 rated jewelry retailers

Job description


THE DEPARTMENT:
Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
The Operations Associate processes replenishment orders representing daily sales activity at all stores, via the creation of pick tickets, transfers and shipping manifests. The incumbent also re-stocks and maintains the merchandise vault inventory. Typical relationships include working with Merchandise staff and Inventory Control department to solve shipment and inventory problems.
PRINCIPAL ACCOUNTABILITIES:
  • Pick and consolidate daily replenishment orders for all stores and audit shipping manifest documentation.
  • Receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins.
  • Audit and verify the accuracy of merchandise processed in the Quality Assurance department.
  • Create putaway documents and physically re-stock merchandise vault.
  • Maintain a high degree of inventory integrity by performing cycle count and semi-annual inventories.
  • Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.

SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
  • High school diploma.
  • One to three years jewelry merchandise or distribution experience preferred.
  • Basic PC and clerical skills, and strong communication and organizational skills required.
  • Ability to be very accurate and detail-oriented and to meet deadlines required.
  • Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

COMPETENCIES:
Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation

What Helzberg Diamonds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Helzberg Diamonds

Sourced by ZipRecruiter

After over a Century of Service, Helzberg Diamonds has grown to over 200 Stores that started in the Heartland of America. Through it all, Our Core Values have stayed the same. We believe in People First, and it shines through in everything we do. Every piece we sell is an extension of our mission to make people feel loved. We support and practice Ethical metals mining, and only sell conflict free diamonds. Whether it’s made by us or designed by one of our incredible business partners, it’s made with love.

Industry

Jewelry, luggage, and leather goods stores

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, MO, US

Year founded

1915

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