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Customer Operations Associate Jobs in Fargo, ND (NOW HIRING)

Dakota Supply Group

Operations Manager

Fargo, ND · On-site

$20.29 - $33.75/hr

As an Operations Manager, you will be a leader in all areas of the branch processes and procedures ... with associates * Advise leadership as necessary regarding customer related and/or branch ...

SpartanNash Company

Lead, Customer Service

Fargo, ND · On-site

... operations; to supervise and direct all front-end activities in absence of the Customer Service ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

SpartanNash

Lead, Customer Service

Fargo, ND · On-site

... operations; to supervise and direct all front-end activities in absence of the Customer Service ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

PetSmart

Retail Operations Lead

West Fargo, ND

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Lead

West Fargo, ND · On-site

$13.66 - $20.45/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND · On-site

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Lead

West Fargo, ND · On-site

$13.66 - $20.45/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND

$16.50 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND · On-site

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND · On-site

$13.66 - $20.45/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

PetSmart

Retail Operations Lead

West Fargo, ND

$15 - $18.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 2+ years of retail supervisory experience in a customer-focused environment ...

Scheels

Cafe Associate

Fargo, ND · On-site

$15.25 - $18.50/hr

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners. Overview: The Ginna's Cafe Associate oversees all operations with Scheels ...

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Showing results 41-60

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Fargo, ND

Customer Operations Associate information

See Fargo, ND salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer operations associate in Fargo, ND is $25.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.83 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What job categories do people searching Customer Operations Associate jobs in Fargo, ND look for?

The top searched job categories for Customer Operations Associate jobs in Fargo, ND are:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Fargo, ND as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,503 per year, or $25.2 per hour.

Operations Manager

Dakota Supply Group

Fargo, ND • On-site

$20.29 - $33.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description


*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an Operations Manager in our Fargo, ND location. In this full-time, hourly position, work is typically performed between the hours of 8am and 5pm, Monday through Friday. As an Operations Manager, you will be a leader in all areas of the branch processes and procedures relating to the operations that impact service and responsiveness to our customers, suppliers, and employee owners.


At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.


A Typical Day in the Life of an Operations Manager at DSG:

  • Maintain and update customer pricing profiles/contracts upon approval
  • Manage the supplier rebate process
  • Manage the vendor return process
  • Submit inventory credits and freight claim credits
  • Review and maintain customer open orders to ensure needs are met
  • Follow up with sales staff on open order and backorder reports
  • Notify management regarding cost savings and profit improvement
  • Identify and recommend process improvement initiatives
  • Monitor and manage inventory performance: monitor the ABC analysis report and work with leadership to ensure inventory is controlled and meeting goals
  • Oversee all branch responsibilities in absence of other branch management
  • Manage customer, vendor, and other visitors experience to our branch including greeting customers/visitors, direct them to the appropriate person/area or responds to their inquiries
  • Oversee planning and coordination of customer and employee events
  • Assist in coordinating general maintenance and repair projects, office furniture, filing system, and manages some branch communications as needed
  • Manage office access including opens and closes building and ensure security, cleanliness, and overall professional environment
  • Supervise office staff for productivity and performance
  • Take responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner, while working to improve on-hold time, incoming ring time, and overall customer calling experience
  • Assist on other administrative duties such as managing special projects
  • Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with associates
  • Advise leadership as necessary regarding customer related and/or branch procedural issues that may need to be addressed
  • All other duties as assigned


A Successful Operations Manager Typically Has:

  • A high school diploma; college degree in related field preferred.
  • Experience working within the company and with our programs, processes, and procedures.
  • 5 years of experience in distribution, the industry and/or a related field.
  • A high level of analytical ability to integrate and interpret data from diverse sources and find solutions to human relations, technical, strategic, or administrative problems; must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where and when appropriate.
  • Interpersonal communication skills necessary to lead others and deal effectively with a diverse group of external customers and vendors, as well as internal contacts at all levels of the company.
  • The ability to plan, analyze, prioritize, and organize work effectively and to perform under pressure and time deadlines.
  • Strong general computer skills.


At DSG, We Offer Benefits Built for You:

  • We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
  • We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
  • We offer competitive compensation packages based on your experience and potential.
  • You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
  • Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
  • We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
  • Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
  • You will receive a discount on all DSG-supplied products.
  • We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.