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Customer Operations Associate Jobs in Cumming, GA

Gopuff

Operations Associate, Smyrna, #172

Atlanta, GA · On-site

$13.55/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Smyrna, #172

Atlanta, GA · On-site

$13.55/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Smyrna, #172

Atlanta, GA

$13.55/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Vega Claims

Claims Operations Associate

Atlanta, GA · On-site

$17 - $23/hr

About the role We're looking for a Claims Operations Associate who is excited about a unique ... About You * 2+ years of experience in a call center environment or a customer facing role where ...

Vega Claims

Claims Operations Associate

Atlanta, GA · On-site

$17 - $23/hr

About the role We're looking for a Claims Operations Associate who is excited about a unique ... About You * 2+ years of experience in a call center environment or a customer facing role where ...

KOHLS

Seasonal Stockroom Operations Associate

Dacula, GA · On-site

$14/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Cumming, GA

Customer Operations Associate information

See Cumming, GA salary details

$8

$22

$45

How much do customer operations associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer operations associate in Cumming, GA is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Cumming, GA?

The most popular types of Customer Operations jobs in Cumming, GA are:

What job categories do people searching Customer Operations Associate jobs in Cumming, GA look for?

The top searched job categories for Customer Operations Associate jobs in Cumming, GA are:

What cities near Cumming, GA are hiring for Customer Operations Associate jobs?

Cities near Cumming, GA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Cumming, GA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,704 per year, or $22.9 per hour.

Technology & Office Operations Associate

Kforce Inc

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Responsibilities
Kforce's client in Dunwoody, GA is seeking a proactive Technology & Office Operations Associate to serve as the first point of contact for visitors, employees, and business partners while supporting day-to-day office operations and basic technology coordination. This role combines traditional front desk responsibilities with technology-focused administrative support, making it ideal for a detail-oriented professional who enjoys working with people, systems, and office technology. Key Responsibilities:
  • Serve as the primary point of contact for incoming visitors, clients, and team members, ensuring a professional and welcoming experience
  • Answer, screen, and route inbound phone calls while maintaining excellent customer service standards
  • Assist with office technology support, including conference room setup, video conferencing, printers, and other common office equipment
  • Manage visitor check-in processes, office communications, and scheduling requests
  • Monitor and maintain inventory levels of office supplies, breakroom items, and technology accessories
  • Organize, stock, and maintain supply closets and storage areas to ensure operational readiness
  • Support onboarding logistics for new employees, including workstation preparation and technology coordination
  • Maintain accurate records within company systems and assist with data entry and reporting tasks
  • Coordinate conference room reservations and ensure meeting spaces are properly equipped
  • Assist with shipping, receiving, mail distribution, and package tracking
  • Partner with facilities, operations, and technology teams to support a productive workplace environment
Requirements
  • 2+ years of experience in office administration, front desk, customer service, workplace operations, or related roles
  • Comfortable working with Microsoft Office 365, Teams, Outlook, and other business applications
  • Experience supporting office technology, audio/visual equipment, or coordinating with IT teams is preferred
  • Strong communication, customer service, and problem-solving skills
  • Ability to prioritize multiple tasks in a fast-paced environment
  • High attention to detail and organizational skills
  • Professional demeanor with a service-oriented mindset
  • Bilingual in English and Spanish
Preferred
  • Experience with office management, facilities coordination, or workplace technology
  • Familiarity with ticketing systems, visitor management platforms, or workplace applications
  • Inventory management and vendor coordination experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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About Kforce

Sourced by ZipRecruiter

Kforce is a professional staffing services firm that is located in Tampa, Florida, US. Operational since 1962, it specializes in flexible and direct hire staffing in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers. Kforce operates within various industry sectors such as healthcare, financial services, communications, and government. Their mission is to have a meaningful impact on all the lives they serve, with a focus on integrity, respect, and trust.

Industry

It services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

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