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Customer Master Data Jobs in Ohio (NOW HIRING)

RH Aero Systems

ERP Master Data Analyst

Mason, OH · On-site

Create, update, validate, and deactivate customer, vendor, and supplier master data records according to established policies, controls, and approval workflows. * Evaluate the current integration ...

Corporate Ladder

Master Data Specialist

Kent, OH · On-site

Maintain and update customer and vendor master data to ensure accuracy and compliance with standards. * Review and approve new accounts, changes, and hierarchies. * Support tax documentation and ...

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Customer Master Data information

What are the typical daily responsibilities of someone working in customer master data?

Professionals in Customer Master Data are daily responsible for maintaining, updating, and cleansing customer records within company databases to ensure information is accurate and up-to-date. They often collaborate with sales, finance, and IT teams to resolve data discrepancies and support smooth business processes. Regular tasks may include data validation, processing new customer requests, integrating customer data from multiple sources, and generating reports to support business operations. This role plays a key part in ensuring that customer information supports order processing, billing, and compliance requirements. Attention to detail and strong communication are essential for success in these daily activities.

What are the key skills and qualifications needed to thrive in the customer master data position, and why are they important?

To succeed in a Customer Master Data role, you need strong analytical skills, attention to detail, and experience in data management, often supported by a degree in business, information systems, or a related field. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, as well as proficiency in Excel or other data tools, is typically required. Excellent communication, problem-solving abilities, and adaptability help you effectively coordinate with cross-functional teams and handle data discrepancies. These skills ensure the accuracy and integrity of customer data, which is critical for efficient business operations and decision-making.

What is a customer master data?

A Customer Master Data job involves managing and maintaining accurate customer information within a company's database. This includes creating, updating, and validating customer records to ensure consistency and reliability for business operations. The role often requires collaboration with different departments to align customer data with business needs, compliance requirements, and reporting standards. Effective customer master data management helps improve customer relationships, streamline transactions, and support decision-making processes.

What are popular job titles related to Customer Master Data jobs in Ohio? For Customer Master Data jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Master Data jobs in Ohio look for? The top searched job categories for Customer Master Data jobs in Ohio are:
Customer Master Data jobs near you
Infographic showing various Customer Master Data job openings in Ohio as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Senior Business Analyst - Data Management

Vertiv Group Corp.

Westerville, OH • On-site

$82K - $104K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Vertiv rating

6.7

Company rating: 6.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

376th of 487 rated machine equipment manufacturers

Job description


Senior Business Analyst - Data Management Summary
The Senior Business Analyst - Data Management is an individual contributor responsible for ensuring the accuracy, consistency, and integrity of customer master data across enterprise systems. This role operates with a high degree of autonomy - independently managing data governance activities, driving data quality initiatives, and communicating directly with business and technical stakeholders. The Senior Business Analyst partners cross-functionally to define data standards, resolve complex data issues, and support data-driven decision-making aligned with enterprise governance frameworks.
Responsibilities
  • Independently communicate project status, risks, and data insights to business and technical stakeholders; present sprint release notes and deliver project updates without requiring manager intervention
  • Prepare and lead meetings with cross-functional teams; resolve business challenges and escalate only when appropriate with context and recommended solutions
  • Manage, prioritize, and execute assigned work within agreed-upon timelines; log action items within 24 hours and proactively communicate blockers
  • Lead backlog grooming sessions; negotiate sprint plans based on team capacity; serve as the voice of the customer to the data team
  • Own and enforce data governance policies, standards, and procedures across the Customer domain - including data classification, lineage documentation, metadata management, and lifecycle policies
  • Lead Data Governance activities at go-live including consultant engagement, data mapping oversight, Key Data Element (KDE) / Data Quality (DQ) documentation, and risk identification
  • Develop and maintain governance operating models including Responsible, Accountable, Consulted, Informed (RACI) matrices, escalation paths, and decision rights
  • Drive regulatory and compliance adherence (e.g., General Data Protection Regulation (GDPR), Sarbanes-Oxley (SOX), data residency) as it relates to customer master data
  • Establish and chair domain-level data governance forums; present governance posture and risk assessments to senior leadership
  • Lead data quality root cause analysis; implement preventive controls and systemic fixes
  • Design and operationalize stewardship workflows including issue intake, triage, resolution, and closure with full audit trails
  • Own the data catalog strategy - ensuring business glossaries, data dictionaries, and lineage maps are current and accessible
  • Conduct periodic governance audits and compliance reviews; produce findings reports with actionable remediation plans
  • Evaluate and recommend governance tooling (e.g., Collibra, Informatica, Ataccama) to support policy enforcement at scale
  • Partner with Information Security and Legal to ensure data handling meets privacy, security, and contractual obligations
  • Define and manage data sharing agreements and access controls across business units and third parties
  • Develop and maintain reference guides for data mapping, profiling, and DQ rule documentation
  • Write testable requirements; provide system requirements for data quality and monitoring; ensure new projects comply with governance frameworks
  • Triage and troubleshoot data issues; support automation of data quality checks and lifecycle workflows
  • Perform cross-system data reconciliation; test new capabilities against data requirements and business strategies
  • Help Data Owner define frameworks for golden records, de-duplication, approval matrices, data certification, and remediation plans
  • Monitor and report on data quality metrics and dashboards; define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for data quality
  • Evaluate data impacts of new systems and projects
  • Conduct training for business and IT users on data standards and governance practices

Qualifications
  • 7+ years of experience in Master Data Management (MDM) with a focus on customer data (Customer Hub, customer master, customer hierarchy)
  • Proven hands-on experience with operational MDM including customer data creation, maintenance, de-duplication, attribution, and enrichment
  • Experience leading MDM projects including data migrations, bulk data processing, and platform enhancements
  • Proficiency in at least one MDM platform (e.g., Informatica MDM, Reltio, or similar) with hands-on operational experience
  • Advanced Structured Query Language (SQL) skills for data analysis, troubleshooting, and bulk data activities
  • Working knowledge of Enterprise Resource Planning (ERP) platforms (Oracle and/or SAP) and customer master data flows across enterprise systems
  • Experience with data quality profiling, monitoring, and remediation in a customer MDM context
  • Familiarity with Extract, Transform, Load (ETL) processes, data mapping, and system integration patterns
  • Hands-on experience with customer data de-duplication, match/merge processes, and survivorship rules
  • Proven ability to execute large-scale data migrations and bulk update operations
  • Experience onboarding new systems, organizations, and datasets to the customer MDM platform
  • Strong communication skills (verbal, written, and presentation) with the ability to interact effectively at multiple levels
  • Proven track record of self-directed execution - managing priorities, meeting deadlines, and proactively flagging issues without oversight
  • Ability to influence cross-functional teams and drive alignment without direct authority
  • Bachelor's degree in Business Administration, Information Technology, Data Analytics, or related field; equivalent experience considered
  • Preferred: Certified Data Management Professional (CDMP), Data Management Association Body of Knowledge (DAMA DMBOK), Six Sigma, or similar certification
  • Preferred: Manufacturing industry experience; multi-domain MDM experience; ServiceNow; knowledge of data privacy regulations (GDPR, California Consumer Privacy Act (CCPA))

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
  • High-Performance Culture
  • Customer Focus
  • Operational Excellence
  • Innovation
  • Financial Strength

VERTIV BEHAVIORS
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication

About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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