Customer Manager Jobs in Rex, GA (NOW HIRING)

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Marketing Team as a Client Manager located in our Atlanta, Austin, Houston, Miami or Philadelphia office.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in either our Atlanta, Austin, Houston, Miami or Philadelphia office. Regular in-office presence of four days a week is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing.

The Client Manager collaborates cross-functionally to implement best-practices in strategic account management, coordinates delivery of value-add services across operational teams, helps teams expand firm-wide client relationships, works with relationship attorneys to develop and manage client operational procedures and enables an exceptional client experience. The Client Manager works closely with Shareholders and extended client service teams and collaborates across the firm operational departments to facilitate a seamless support model that strengthens trusted-advisor relationships with the firm's strategic clients.

The Client Manager serves as the hub of the account team for 3-5 client accounts, working with the Client Relationship Shareholder(s) to support strategic execution and liaising with the clients' legal operations teams and other key contacts.

This position requires regular interaction with lawyers around the firm, attendance at firm and client meetings, periodic travel to client locations, and other travel as needed.

Client Service responsibilities include:

• Supports and advises the Client Relationship Shareholder(s) in development and implementation of a client-centric, action-oriented relationship development plan that pursues strategic priorities, identifies service opportunities, facilitates cross-selling, enhances community development efforts, and fosters a trusted-advisor relationship
• Builds a deep understanding of the client's business, industry, and competitive environment to identify areas of opportunity and collaboration
• Leads, executes, and manages regular communication, calls, and meetings with the GT client team, including regular reporting focused on key metrics, strategic actions, impact, client satisfaction, etc. for both firm leadership and the client team
• Builds content and facilitates internal client account team meeting agenda and other communications
• Ensures accurate and appropriate client relationship, experience and contact information is maintained in firm systems
• Develops relationships with the clients' legal operations, in house lawyers, and other designated team members
• Manages client-facing reporting on client programs, including community engagement, continuing legal education, secondments, and ESG
• Champions and coordinates Client Feedback; works with Client Relationship Shareholder(s) to address feedback received
• Collaborates across Marketing to identify opportunities to enhance client experience through industry events and other programs or communications of value to the client
• Coordinates with billing team to assure billing arrangements are set up properly and follow client's Outside Counsel Guidelines, including rate sets, new timekeeper rate approvals, fixed fee billing processes
• Coordinates with pricing team to provide detailed RFP pricing input, matter plans and budgets particularly where client rate agreements or Alternative Fee Arrangements (non-hourly) are being utilized
• Leads onboarding of new attorneys to the client team
• Serves as a role model, exhibiting the highest professional standards for internal and external client service
• Collaborates with other Client Relationship Managers on the team and industry marketers in knowledge sharing and development of best practices

Skills & Competencies

• Client-first, service-oriented mindset
• Self-starter, proactive problem-solver
• Ability to manage multiple competing projects, tasks, and deliverables and prioritize based on client and Client Relationship Shareholder needs
• Strong organizational and project management skills
• Proficient in budgeting, reporting and application of financial metrics
• Exceptional communication skills, both oral and written
• Ability to foster connections between and among diverse sets of clients and contacts
• Operate effectively in a hybrid work environment
• Ability to adapt to a changing environment
• Strong business/commercial acumen
• Ability to learn quickly, work independently, and meet tight deadlines
• Deep understanding of the legal services industry

Education & Prior Experience

• Bachelor's degree from an accredited university required; Master's degree (MBA, MA, MS, JD or other relevant graduate degree) preferred
• Minimum of eight years relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships

Technology

• Strong computer skills including advanced proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• One Note and Visio experience a plus
• High degree of comfort using and learning new computer software

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.