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Customer Manager Jobs in Provo, UT (NOW HIRING)

Wendy's

Customer Service Manager

Draper, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

The Customer Success Manager will own a portfolio of named, higher-value accounts (approximately 50 to 75, depending on complexity), serving as the primary relationship owner, advocate, and internal ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

About Slant Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors in America ...

RLDatix

Customer Success Manager

Lehi, UT

The Customer Success Manager will own a portfolio of named, higher-value accounts (approximately 50 to 75, depending on complexity), serving as the primary relationship owner, advocate, and internal ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60 - $80/hr

About Slant Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors in America ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Verisk

Customer Care Manager

Lehi, UT

We are seeking a highly engaged and operationally driven leader to join our team as a Customer Care Manager . In this role, you will oversee day-to-day operations for a high-performing Customer Care ...

Canals

Customer Success Manager

Lehi, UT · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

Valid8 Financial, Inc.

Customer Success Manager

Lehi, UT · On-site

$65 - $85/hr

Role Summary The VelociFI Customer Success Manager partners with the Account Management Lead to deliver an exceptional experience to every VelociFI customer. You extend the Lead's reach -- running ...

Tandem Inc.

Customer Success Manager

Lehi, UT · On-site

$90 - $130/hr

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

New

Enzo Health

Customer Success Manager

Lehi, UT · On-site

$90 - $130/hr

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

New

Valid8 Financial, Inc.

Customer Account Manager

Lehi, UT · On-site

$70 - $90/hr

Qualifications * 3-5 years in account management, customer success, or field sales -- ideally in business-to-business software or technology. * Track record of running a book of business with high ...

Enzo Health

Customer Success Manager

Lehi, UT · On-site

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

Harmons

Customer Service Manager

Orem, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

Motion Metrics Ltd

CRM Manager

Park City, UT · On-site

$70 - $100/hr

CRM Manager Motion Metrics Ltd, Park City, Utah, United States About this position About Motion Metrics Ltd Carv is on a mission to make great skiing accessible to everyone. We're a global community ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Provo, UT

Customer Manager information

See Provo, UT salary details

$31.6K

$63.3K

$102.4K

How much do customer manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer manager in Provo, UT is $63,269.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $74,700.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Provo, UT?

The most popular types of Customer jobs in Provo, UT are:

What are popular job titles related to Customer Manager jobs in Provo, UT?

For Customer Manager jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Provo, UT look for?

The top searched job categories for Customer Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Customer Manager jobs?

Cities near Provo, UT with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Provo, UT as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $62,530 per year, or $30.1 per hour.

Customer Service Manager

Wendy's

Draper, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,365 frontline employees who took The Breakroom Quiz

79th of 107 rated fast food restaurants

Job description

Why Wendy's
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
  • Training, monitoring and reinforcing food safety procedures to crew members.
  • Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
  • Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
  • Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
  • Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
  • Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
  • Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
  • Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
  • Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
  • Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
  • Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
  • Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
  • Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
  • Assisting General Manager with completing weekly crew schedules.
  • Assisting the General Manager in screening applications and conducting crew interviews.
  • Assisting General Manager with maintaining and updating Restaurant Communication Board.

What you can expect
  • Direct Deposit
  • Free Meals
  • Pay for Grades--we pay you for being an excellent student!
  • Paid Vacation
  • Annual Performance Review and Performance Based Wage Increases
  • Quarterly Bonuses based on restaurant performance
  • Medical, Dental and Vision Benefits
  • On the Job Training
  • Advancement Opportunities
  • Fun, Recognition and Team Environment
  • 401(k) - not matched
  • Shoe Credits

What we expect from you
  • High School Diploma or GED.
  • Must be 18 years of age.
  • Must be able to pass criminal background check and drug screening.
  • One or more years of restaurant experience preferred.
  • Ability to multi-task while maintaining composure and give sound advice and direction.
  • Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
  • Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
  • Must be able to stand for prolonged periods of time.
  • Ability and willingness to wear a headset.
  • Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
  • Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
  • May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
  • Must have or be willing to obtain ServSafe certification.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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