ZipRecruiter

Log In

1

Customer Manager Jobs in Meriden, CT (NOW HIRING)

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

BIC

Be Seen First

Customer Service Manager

Shelton, CT · On-site

$115K - $125K/yr

Lead change management within the Customer Care team, ensuring new processes and expectations are understood, adopted, and sustained. Lead and Develop the Customer Care Team * Lead, coach, and ...

New

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

aan

Customer Accounts Manager

Stratford, CT · On-site

$19.50 - $20.50/hr

Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

aan

Customer Accounts Manager

Stratford, CT · On-site

$19.50 - $20.50/hr

Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

BIC

Customer Care Manager

Shelton, CT · On-site

The Customer Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational excellence ...

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

Position Summary The Customer Care Manager leads a team of Customer Service Representatives in delivering exceptional service to our customers across the region. This role ensures operational ...

Ryder

Customer Development Manager

Hartford, CT

Summary The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

previous pagenext page

Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Meriden, CT

Customer Manager information

See Meriden, CT salary details

$32.3K

$64.8K

$104.9K

How much do customer manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer manager in Meriden, CT is $64,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $76,400.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Meriden, CT?

For Customer Manager jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Meriden, CT look for?

The top searched job categories for Customer Manager jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Customer Manager jobs?

Cities near Meriden, CT with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Meriden, CT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,786 per year, or $31.1 per hour.

Customer Success Manager

HESCO

Rocky Hill, CT • On-site

$60K - $70K/yr

Full-time

Re-posted 12 days ago

Job description

Description

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract engagement.


This role follows the LAER (Land, Adopt, Expand, Renew) customer success methodology, guiding customers from initial onboarding through adoption, growth, and long-term retention.


Key Responsibilities

Account Ownership & ARR Management

  • Own and manage a portfolio of customer accounts with associated ARR targets
  • Drive retention, renewal, and expansion within assigned accounts
  • Develop and execute account plans aligned to customer goals and business outcomes

LAER Execution (Land, Adopt, Expand, Renew)

  • Land: This is a Sales function and Customer Success takes over once the contract is "landed"
  • Adopt: Drive service adoption through customer training, engagement, and best practices
  • Expand: Identify and develop upsell and cross-sell opportunities based on customer needs and usage insights
  • Renew: Lead proactive renewal strategies to maximize retention, mitigate churn risk and drive towards on-time renewals

Customer Engagement & Value Realization

  • Conduct regular Quarterly Business Reviews (QBRs) to communicate value delivered and align on future objectives
  • Translate customer usage data and KPIs into clear business value and ROI
  • Align product and service capabilities with customer goals to increase satisfaction and outcomes

Relationship Management

  • Build and maintain strong trust-based relationships with key stakeholders across customer organizations
  • Serve as the primary point of contact for customer success-related activities
  • Act as a customer advocate internally to ensure needs are understood and addressed

Growth & Collaboration

  • Partner with Specialists and Account Managers to identify expansion opportunities
  • Collaborate cross-functionally (sales, support, services, training) to deliver a seamless customer experience
  • Proactively identify risks and develop mitigation plans to ensure customer success

Operational Support & Order Management

  • Enter and manage service-related orders in the company ERP system
  • Coordinate and confirm service orders with Vendors to ensure accuracy and alignment
  • Track order status, resolve discrepancies, and ensure timely processing and communication
  • Serve as a liaison between customers, internal teams, and Vendors for order-related activities

Data, Insights & Reporting

  • Monitor customer health, usage trends, and engagement metrics
  • Maintain accurate account data and activity in CRM systems
  • Provide insights and forecasts related to renewals, churn risk, and growth opportunities

Requirements

  • Proven experience in Customer Success, Account Management, or similar roles
  • Experience managing ARR, SaaS, or subscription-based business models
  • Familiarity with Rockwell Automation services, software offerings, or industrial automation environments (preferred)
  • Demonstrated ability to grow accounts and increase annual recurring revenue
  • Strong analytical mindset with ability to interpret customer data and usage patterns
  • Excellent communication and relationship-building skills
  • Ability to respond quickly to customer needs with a high level of professionalism
  • Self-motivated with the ability to work independently in a fast-paced environment

Key Competencies

  • Customer-centric mindset
  • Strategic thinking and execution
  • Strong problem-solving skills
  • Cross-functional collaboration
  • Organizational and time management skills

Success Metrics

  • ARR growth and retention
  • Renewal rates and churn reduction
  • Expansion revenue (upsell/cross-sell)
  • Customer satisfaction
  • Product and service adoption rates
  • Order accuracy and processing efficiency

Qualifications

  • High School or GED required
  • 4 Year / Bachelor Degree preferred
  • Degree in business of a technical discipline preferred
  • Excellent interpersonal, written, verbal, and analytical skills
  • Embody our HESCO P.R.I.D.E. (Passion - Respect - Initiative - Dependability - Ethical) core tenants
  • Work well independently and with a team

Why This Role Matters

The Customer Success Manager plays a critical role in driving long-term customer value by ensuring successful adoption, measurable outcomes, and continued growth-directly impacting recurring revenue, customer loyalty, and overall business success.

Apply